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I need to install Hp soluation centre i do not have the insulation disk. can i down load from any where?

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Go to the following:
http://welcome.hp.com/country/uk/en/support.html

There you will see support and drivers, you will find the HP Solution Centre software for download. If you can not locate the Solutions Centre, please use the contact HP support for further advice, they will be more than pleased to help. The download is free and therefore, if you are asked to send money for the download...do not as this support is free from HP.

Hope this help

PC Software Solutions
www.pcsoftwaresolutions.co.uk

Posted on Dec 06, 2008

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is it the same size hard drive? You may have a problem with what is called the branding of the main board. What that means is the mother board has information programmed into it that tells the restore disk that it belongs to that system and what it needs to load on to that system for a factory restore. Most of the disks have programs the go to other systems of the same series so they make 1 disk for the series and then program it to only load the programs that came on that system. You would need to take it to someone who can get the program to see if that is the problem after they rebrand the system.

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It's easy Megan, just chill, lol!

Look at the back of the computer next to the Windows product key, or up on the side of the computer tower, for the white Service Tag.
In the tag write down what it states next to S/N.

This is the Serial Number.

(DO NOT post on here. Only give to an authorized HP representative)

Now contact HP Support, and ask for the Restoration Disk.
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In the USA the disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

In the US call 1-800-474-6836
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http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

Outside the US use HP Support Worldwide,

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

When you get the disk, turn your computer on, and put the disk in the optical drive's tray. (CD/DVD drive)
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For additional questions please post in a Comment.

Regards,
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Need recovery disc Compaq Presario SR1500NX


It's easy to get the Restoration Disk/s for an HP computer, Margaret.

May be able to guide you on here with repairing your computer also, and leave the 'GEEKS' at Best Buy to twiddle their thumbs, and make money off of someone else.

On the back of your Compaq Presario SR1500NX Desktop PC, is a white sticker.

Service Tag

You need to write down the Serial Number, to give to the nice representative on the phone, for HP Support.

(ONLY give out to an authorized HP representative. Do NOT post on a world-wide forum such as this)

S/N = Serial Number

In the USA call the toll free phone number - 1-800- 474-6836
24 hours a day, 7 days a week.

The Restoration Disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

Not in the USA?
Use HP Support Worldwide,

http://www8.hp.com/us/en/hp-information/summary/ww-support.html

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Drive closed let the disk load.
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This will repair the basic Windows files.

IF, you have a virus, AND cannot get rid of it, you'll have to take the computer back to Day 1, when it came from the factory.

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NOTE*
ALL of your personal information, AND any programs you have installed, will be GONE!

The computer will be back to Day 1 from the factory, and before you put anything on it.

For additional questions please post in a Comment.

Regards,
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(Sound like I'm being harsh with Best Buy, and Geek Squad?
I, and others on FixYa, have repaired OODLES of problems made by these guys! )

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