Question about Tomtom GO 910 GPS Receiver

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Can not use computer voices on my tomtom 520t

Since the last software update from tomtom the computer voices on my tomtom keep breaking up.I sent a email to tomtom about this regarding this problem,they told me to format the tomtom this I did and I can now not get the computers voices on my tomtom to work.
They computer voice is showing on my tomtom via my computer as a file but it is not showing on the change voice screen on my tomtom can any one help with this problem.

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  • gizmo36 Dec 22, 2008

    Hi, I have exactly the same problem and it's so frustrating! I followed TomTom's advice and re-formatted, but sadly without success. I have tried to re-install the computer voices, and although they show up on the pc as being installed on the device, it doesn't show up as an option on the device itself. Yet i recently installed 'John Cleese' - no problem at all. Anyone got any other ideas?

  • Anonymous Mar 07, 2009

    I had the same problem but had to use onother computer to update my 720 as some of the Home software on the PC appeared to be corrupting the install; I used all the same process as suggest just on a differnt PC.

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On your device you may have a corrupt file that is causing the noise distortion when you use the computer voices. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:
http://www.tomtom.com/home

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

http://www.tomtom.com/3171#backup

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder. DO NOT copy the 'Loquendo' folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

STEP 6. Install a computer voice

• Connect your TomTom to the computer
• Open TomTom Home
• Click on 'Add maps, traffic and voices -> computer voices
• select the voice of Kate and install it.


The Computer voice is now installed, and your TomTom should now be working.

Posted on Dec 07, 2008

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I had the same problem and the cause was accidentally having downloaded some voices and app files onto the memory stick. Delete the memory stick contents and all of a sudden it worked perfectly

Posted on Jun 11, 2009

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1 Answer

How do i register my new tomtom device and get my £10 voucher


If you have a TOMTOM you can register for a free £10 voucher:
www.tomtom.com/10 (http://www.tomtom.com/10)
below is original thread:-
http://www.tomtom.com/myTomTom/myProfile/index.php

Follow the link, register your details and you will be sent a £10 voucher by email to use straight away on the TOMTOM shop.

Just enter the voucher code into the left hand box when looking at your trolley.
Your email receipt will have an attachment - download it.
Once completed, go to TomTom Home on your computer, make sure you are logged on with the same email address that you bought the voice with and then connect your device. It should automatically update and itself and store in your voice selections.

If you've already registered just sign up with a new email address to take advantage of this. You might have to adapt the email attached to your TomTom Home to download it.

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May 19, 2010 | Tomtom GO GPS Receiver

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I have formated my tomtom one and know it will not start with out showing a flashing disk and a x


Probably the last update was not applied correctly or it was corrupted.
Please, try this:
1) Place the GPS on the cradle connected to the computer and start TomTom Home.
2) Turn the GPS on and connect it to the computer.
3) Erase the downloaded software (using the "remove items" from the TomTom home software)
4) Choose "disconenct device" from the drop down menu of TomTom2_bing.gif Home
after the GPS powers down and restarts, press the RESET button on the button (keep it pressed for 7 seconds)
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Please, report back if you need further assistance

Mar 28, 2010 | Tomtom One XL GPS Receiver

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The gps has a red circle with an Xin it .the gps won't let me do anything. I have charged it up and updated it. What can I do?


Probably the last update was not applied correctly or it was corrupted.
Please, try this:
1) Place the GPS on the cradle connected to the computer and start TomTom Home.
2) Turn the GPS on and connect it to the computer.
3) Erase the downloaded software (using the "remove items" from the TomTom home software)
4) Choose "disconenct device" from the drop down menu of TomTom Home
after the GPS powers down and restarts, press the RESET button on the button *keep it pressed for 7 seconds)
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Please, report back if you need further assistance

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Dec 13, 2008 | GPS Devices

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Can't get update maps or voices. where do i go on my pc i go to www.tomtom.com/home but they show other sights which one is right?


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Dec 08, 2008 | Tomtom GO GPS Receiver

2 Answers

Ive got 920 tomtom


Mine started doing the same thing after the most recent software update.  I suspect it's a bug in the new software and not a processor problem as suggested.  Have you tried to do a hard reset on yours?  I did and it seemed to help.  You need to press that little reset button on the bottom of the unit.

Nov 17, 2008 | Tomtom GO 920 GPS Receiver

1 Answer

Voice is on but the unit stopped talking.


I don't know if this will help any, but when I updated my recently purchased tomtom go 720 with the newest app (8.3) and the new voices, map, etc...the voice feature completely stopped working on my unit. Everything else was working fine except the voice. However, I had installed an 8 gig sd card into my tomtom and put all the updates on the sd card because I was running low on the internal memory. Bythe way, only the voice instructions were not working..it would still play mp3's through the internal speaker, so I knew it must be a software problem. After several days with no voice instructions, I then proceeded to re-format the sd card and start all over, as the problem appeared to be a software issue. After re-formatting the sd card, I removed it and installed the back-up file from my tomtom before I did the first update. This time, I deleted a couple of the voices in the update package, so that I would have enough room to install the updates to the internal memory. "Bam" now everything is working perfectly again. I believe for me...the tomtom was having trouble communicating with the new application that I had previously installed on the sd card. I hope this may help someone.

Sep 28, 2008 | Tomtom GO 720 GPS Receiver

1 Answer

There are no speaking directions on my TomTom GO720 e.g. for 'turn left' or 'take the next exit' or 'continue for 3 miles'. It only beeps for speed cameras etc. We have ticked all the boxes on the sound...


Hi there

As the TomTom is making beeping sounds, its a good indication that its not a hardware fault, it sounds to me its a software issue.

What you could do is try to reinstall the voices on your device. To do this, follow these steps:-

I presume you have TomTom Home installed already, if not you can download it from
http://www.tomtom.com/home

STEP 1 Make a Backup
  • Connect your TomTom to the computer and switch it on
  • Open TomTom Home
  • Click on 'backup and restore' and make a backup if you haven't done so already
Once the backup has been made, please do the following:-

STEP 2 Remove the existing voice files
  • Open My Computer, you will see the TomTom as two removable drives, one will be the internal memory and one will be for the SD card slot on the device.
  • Click into the Internal memory drive, you should see a whole load of files and folders.
  • You should see a folder called LoquendoTTS or Loquendo, click into this folder and delete the contents (all the files and folders inside the loquendo folder)
  • Go back to the root directory of the TomTom and delete the folder 'Voices'

STEP 3 Download and Reinstall the voices via TomTom Home
  • Go back to TomTom Home
  • Click on Add Maps, traffic and Voices
  • Select Voices. Loacate the voice of Jane and Tim and add them to your device
  • Go back to the main menu of TomTom Home, click on Add Maps, traffic and Voices -> Computer Voices and install the voice of Kate or Simon (UK English computer voices)
  • Close TomTom Home and also Close it from the system tray. (in the bottom right hand corner of your screen down by the computer clock, you should see a red icon for TomTom Home, Right click on it and choose 'exit')
STEP 4 Install the Clear Flash Tool from TomTom
  • Once Home has closed completely, please download and install the clear flash tool from:- http://www.tomtom.com/updates/clear_flash/clear_flash.exe (Home must be completely closed, otherwise it may not install correctly)
  • Accept the license agreement and keep pressing the Next arrow until the clear flash tool has installed.
  • Your device will start flashing to say there is some activity on your device
  • When your device has finished flashing on the screen (might take a minute), use the 'safely remove hardware' feature of your PC to disconnect the TomTom
  • Switch the TomTom off then take it out of the dock.
STEP 5 Test the voices

  • Switch the TomTom back on, but not connected to the dock
  • Let it load up to the main navigation screen
  • Tap onto the menu and tap onto 'Change Preferences -> Voice Preferences'.
  • Select a non-computer voice i.e. Jane or Tim and press test. You should now hear the voice instruction
  • Try selecting the voice of Kate or Simon i.e. the computer voices, and press test, you should now hear the computer voice.
This should get the voices working again, if not it might be worth giving TomTom Support a call and they can talk you through it.

Hope this works for you

regards

The Warlock

Sep 17, 2008 | GPS Devices

1 Answer

GPS


I found a toll free number for TomTom, called and actually got a real person. My computer recognized the TomTom (TomTom home was version 7. something); my TomTom unit had software that was too old and it did not recognize the TomTom home. Catherine in tech support sent me a download to update the software and it worked. Thanks for getting back to me. I am attaching the link for anyone that needs to update software in their TomTom GO 300:

http://download.tomtom.com/sweet/navcore/navcore_7.162.8492.go-go300-go500.cab

Aug 27, 2008 | Tomtom GO 300 GPS Receiver

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