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My thomson DTI6300-16 red light keeps flashing

On Dec 3 whilst looking at the program guide I chose a chanel to watch and pressed OK. Then the unit shutdown ans the power light started to flash. I have lelt the unit powered down for 3 days also left the unit on for a day but with no sucess. On searching the internet I have found a number of people have suffered the same fault arround the same date.
Can you help or do I bin the unit.

Cheers
Bill C

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  • 15 more comments 
  • Anonymous Dec 13, 2008

    Found mine with the red light flashing on 11/12/08

    1yr and 1month old

  • George L Dec 15, 2008

    My Thomson DTI6300-16 has the same problem, On Tues 2nd Dec whilst checking the recordings, the screen went black and a FLASHING RED LIGHT on front of box.It doesn't respond to the controls so I rang Top-up TV who said they were aware of this problem but have no fix for it at present!! they told me to continue calling them to see if they find a cure to fix it !!!!
    I've had this approx 10 mths and bought it new from a trader called 'dti store' on ebay
    Has any body else had this and fixed it?

  • Anonymous Dec 27, 2008

    this is exactly the same as ours, same date and age. was this built in to ensure we buy a new one?

  • Anonymous Dec 29, 2008

    My DTI 6300-16 developed the same fault. I have turned power off overnight but still it does the same. Does it mean the end for my unit or can it be rectified. My unit is 1 year and one month old. My in laws have the same unit but no problems yet, but will that one go the same way?

  • Anonymous Jan 04, 2009

    Bought my thomsons digital recorder in april 2008. On december 30 the red light began flashing. Switched it off for a while, plugged it out and then plugged it in again but the red light continues to flash.



  • eccoboy Jan 08, 2009

    Just experienced the same problem with my Thomson DTI6300-16 too, tried turning it off, unplugging it for 10 mins still to no avail, if this is a common fault then Thomson need to do something about offering a replacement or a solution. Has anyone got any advice at all about how this can be rectified before I go down this route?



    Cheers BB

  • Anonymous Jan 12, 2009

    Yeah, same here only mine happened the day after the warranty expired, which leaves me thinking it is a dowloaded fault or pre programmed, as many people have the same problem but thomson just say they do not yet have an answer.

  • Anonymous Jan 31, 2009

    mines done it too, bought second hand, cant stop it flashing!

  • julie Chambers Feb 06, 2009

    My DTI 6300-16 has developed the same fault and it is exactly 1 year and one month old. This happened tonight. DONT BUY THIS HEAP OF ....... so fed up because i record a lot of tv and im to skint to buy another one.................Wont by thomson again....

  • lisacutler Mar 05, 2009

    I have the same problem as everyone else on here with the flashing light. Had for one year and one month when it went wrong. They gave me several options to try by switching off, holding buttons etc to no avial. The lady said if that did not work it was the hard drive that had gone. Ive got a friend on the case at the mo as good with computers etc, any luck i will let people know, but have a feeling it will be going in the bin.

  • caister79 Mar 11, 2009

    Identical! One year and one month to the day! Have tried the usual rebooting over various lengths of time from one minute to 30 minutes with the dtr switched off with no success. Am now trying with it off overnight. Bought mine off fleabay and have pinged off an email to the seller. Hopefully will get some kind of response.
    Why does Thomson not have a website/contact details? The instruction manual doesn't offer any help of this kind either - that seems strange.
    Will post with more info.

  • caister79 Mar 13, 2009

    Update:
    http://www.topuptv.com/help+centre/setup...
    "If after powering on the box from the mains socket a front
    panel lamp constantly flashes red and remains in this condition after
    some 5 minutes or so then try powering off and on again at the mains.

    If this condition persist (sic) then the box may have encountered a fatal problem.

    In this case, please call 08444 159 159 and a member of the Technical Team will be happy to help."
    NB Calls cost about 5p/min apparently - I've yet to ring them (haven't got hours spare just yet) but have sent an email requesting a step by step guide for this specific problem. Doesn't look promising though does it?


  • caister79 Mar 13, 2009

    Update:
    Got the chance to ring...
    You need to use options 1 then 4 then 1 again when you ring (saves listening to all the automated messages)
    If and when you speak to someone they'll ask if you are a subscriber (to TUTV) (I'm not and never have been - I haven't had the chance to catch up on my own recordings let alone something 'extra' like TUTV or TUTV+Movies).
    They gave me two options
    1. Buy a refurbished unit for £49.99 (Not one that has previously suffered FRLOD I suggested)
    2. Have a 'free' unit but subscribe to one of the two extras above - £9.99pm and £14.99pm respectively.
    Apparently there is no known cause for the FRLOD and it can, and does, happen at anytime - which they are implying that the number of 13 month occurrences on these forums is coincedence.
    I don't think this is a definitive answer but hope you can use this info - however you like.
    Good luck
    ps For fifty quid I might get another...


  • IanMConnor Apr 04, 2009

    The Amber light is supposed to come on for about a minute before it changes to red. At this point it can be switched on. Now , after about a year, the amber light just flashes constantly. Is this the same problem you are talking about ? I've opened the box and looked inside. I've removed the hard drive and plugged into my pc. The drive is ok. I am wondering if the unit has overheated. I removed the fan and tested. The fan is working. I need a miracle to get this thing working, HELP !

  • miss_wheeler Apr 19, 2009

    I have the same problem. I have read that it can be restored to factory settings. How can I do this?

  • MalcLong Apr 20, 2009

    Yep DTI6300-16 did the flashing red light last night. I've extracted the hard drive & it appears fine. Write-ups on the 'net talk of forcing it to re-format its hard drive. These had the file system as NTFS/FAT32, but mine is all LINUX ext2 partitions (there are 3 of them). The only thing that looks strange is one of them is 100% full - could that be the issue? I've copied the files using a windows utility to read the LINUX files just in case I can play the AV files (file extension .TRP which is a type of MPEG2 for TV recording apparently). Am going to try to force the unit to re-format itself.

    TopUpTV wash their hands of it although there appears to be a lot of people getting the same only a short time after a recent software upgrade - connected?

  • Anonymous May 01, 2009

    I too have the Thomson DTi6300-16 box with the flashing red light. It happened on Tuesday 28/04/2009 at about 22:30 just after I managed to delete a recording from the library and then the light started flashing. Nothing I do seems to work. Tried the TOPUPTV help desk and was told that the software was corrupt then I was cut off without getting a solution to the problem. Anybody out there got any (polite) suggestions

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There is a known power supply fault on Thomson boxes. If you go to www.satcure.co.uk you`ll be able to order the parts needed. Be aware, you`ll have to be able to use soldering irons etc. as this requires you to remove components and refit new ones.

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