Question about Dell 962 Photo All-In-One InkJet Printer
Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!
Posted on Feb 28, 2007
EVERY color cartridge Dell sells is the problem?!?!? I don't think so! It's a scam. Boycott Dell!!!!!
Posted on Oct 12, 2008
I removed the colour cartridge which was causing the error 'right cartridge incorrect' and it then allowed me to print in black ink - I think ruiman must be right - it's problem with the colour cartridge not the printer. My printer is the 922 though, not 962.
Thanks ruiman :-)
Posted on Apr 21, 2008
Thank you ever so much I run a business and this really cripples me when this happens - and here's a solution Don't Buy Dell
Posted on May 25, 2007
I've had this same problem for a week. I do not use the color cartirdge, so the solution #2 above solved my problem. Thanks
Posted on Nov 25, 2007
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Posted on Jan 02, 2017
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The ink cartridge carrier moves and stops at the loading
position unless the printer is busy.
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