Question about Logitech QuickCam Pro 9000 Web Cam

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Logitech S 5500 not always showing picture

The other party that I communicate with does seldom see my picture.
Can you help?

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  • johnbrand Dec 06, 2008

    You said your experts will solve my problem for free. Now you are asking me to pay a fee. I bought this product from you and it is therefore your obligation to to help me.

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Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 12, 2009

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Download driver for quickcams 5500 logitech


Unplug your webcam
visit the logitech website - identify your webcam - older cams on page 2, look for the link at the bottom of page 1 "still cant find your product ?"
Click on your webcam picture to move to the support page for that model.
Here you will find useful information about your cam and a link to download the software

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

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When I go on skype the party I am video calling shows up with a green line down the middle of the screen from top to bottom. Is this a problem on my end or the other party?


The yellow or green band is a well known issue
Check out the Skype forum for more information

http://forum.skype.com/index.php?showtopic=109251

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No incoming video


The fault is at their end not yours as they can see & hear you. If in MSN messenger, there is a small icon of a camera next to window where picture should be, click on it & select show webcam. Hope this helps.
Have a nice day.

Oct 02, 2009 | Logitech QuickCam Communicate STX Personal...

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We can see and hear, but the other party can only hear.


This is a new problem, as we have had the camera for 6 months, but suddenly, we can see and hear the connection, but the other party can only hear us. However, when I push the snap shot button I see the picture taken and the camera has the "on" light to the left (facing the... Read more

May 26, 2009 | Logitech QuickCam Communicate Deluxe...

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Hi, i would like to take live picturs and/or video while i am chating with skype and dont know how to do it. will you help me ? thanks, eddie


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>- --> Skype issues with your QuickCam Communicate STX trnsp.gif Detailed Description 1754.1.0.jpg This article explains what to do if you have problems using Skype with your QuickCam Communicate STX.
Model Number: V-UBK45
trnsp.gif Answer If you are experiencing difficulties using the QuickCam Communicate STX with Skype, check the following:

Verify the QuickCam Communicate STX is functional:
  1. Launch QuickCam software (Start > Programs > Logitech > Logitech QuickCam)
  2. Verify that you can see yourself in the QuickCam window as shown below:
    11578.1.0.jpg
  3. Close the QuickCam window.
Verify that the QuickCam Communicate STX is selected in the Skype Settings:
  1. Launch Skype (Start > Programs > Skype > Skype)
  2. Click Options from the Tools menu as shown below:
    11641.1.0.jpg
  3. Select the Video Settings option from the Skype sidebar as shown below:
    11680.1.0.jpg
  4. Check the Enable Skype Video checkbox as shown below:
    11597.1.0.jpg
  5. Check the "Start my video automatically when I am in a call" checkbox as shown below:
    11595.1.0.jpg
  6. Verify that your QuickCam Communicate STX is selected from the Camera drop-down menu as shown below:
    11638.1.0.jpg
  7. Verify that your QuickCam Communicate STX is selected from the Microphone drop-down menu as shown below:
    11639.1.0.jpg
  8. Verify that the "Let Skype adjust my audio settings" option is checked in Audio Settings as shown below:
    11679.1.0.jpg
If you still cannot see or hear the other person, it can be due to a variety of possible issues, including:
  • Windows or third-party firewalls
  • Your internet service provider (AT&T, Comcast, etc) could be blocking certain services.
  • Missing Windows system components.

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Lifecam from tbrook2@yahoo.com


Tbrook2,

The following is the link for the latest drivers for the logitech cam
http://www.logitech.com/index.cfm/435/4224&cl=us,en

Otherwise the directions are the same.
When you click on the above link just select you Operating system and that will take you to the most current drivers for this cam.

then install Yahoo messenger 9 and try you cam again.

If you still have problems let me know.
Thanks
Dave

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Built in Microphone doesn't work in AIM, Windows Live Messanger


You would be surprised at how many people don't realize that each application has it's own configuration screen.

It's not the end-users fault - like you said... the instructions could be a BIT more clear.

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Logitech quick cam communication deluxe will not install


Ok, take a breath... What has happened, is although you uninstalled the Logitech software, the folders still exist (as with any program uninstallation).

Unless you're comfortable with poking around your C drive, then download and run a program called "ccleaner" at www.ccleaner.com, which in a normal scenerio will remove redidual files left behind by an uninstall.

Once you have installed ccleaner, choose "tools" and use their uninstaller to remove the logitech software (if it shows on the program list).Even if it doesnt show, still run the "cleaner" function", as there will always be temp files lurking around that could mess up an installation.

Then, go to Logitech's site and get the latest software for your camera model.

Be sure to NOT plug the camera in until it tells you to do so!! THIS IS VERY IMPORTANT!!!

You may have to go into Skype's video configuration utility to setup the cam, but I think you can take it from there. Good luck!

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This clearly is some kind of device configuration problem..Open control panel->sounds and audio devices->voice Now click on test hardware and tap on your microphone and see if the sound meter is showing changes..then click next and tap again and see if you are able to hear it in your speaker. If you cannot just download the latest device drivers for your sound card and that should fix the problem! Also you can download latest drivers for your webcam here http://drivers.softpedia.com/get/SCANNER-Digital-CAMERA-WEBCAM/LOGITECH/Logitech-QuickCam-Communicate-STX.shtml Try both of these and hopefully you will get it working!

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