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If you are playing media that has both dolby digital audio and dts audio, your player and your receiver will decode the first audio codec listed first by default unless you select it otherwise yourself. If your remote or receiver has an A.F.D. (auto format decode) button, press it until your display shows that the sound source is dolby digital or DTS, whichever sound mode it was you wanted when you started your DVD.
Hello, it sounds to me like the receiver doesn't support the sound format being sent from the blu-ray player. This is because the blu-ray disc would have HD encoded sound such as DTS HD Master Audio or Dolby True HD. Most receivers have not been fitted with these sound formats untill quite recently. The reason for the menu sound playing correctly would be for the PCM (Pulse-code Modulation) which sends simple two channel digital sound supported by all digital receivers. It may be possible to use Dolby Pro Logic or similar formats to give a surround feel, but the only way to get true surround sound in this way would be decode the sound externally and input it through several phono cables into the multichannel input, however blu-ray sound comes in 7.1 so the receiver would need to be able to accept this to get the full effect. If it is possible, see if the blu-ray player will allow downsampling to a surround sound format that your receiver can accept such as Dolby Digital or DTS. Hope this helps.
The problem sounds like it is the dvd player, have you set-up the audio output menu on the dvd players setup menu? Some dvd units default to a 2 channel stereo output, what is required is you need to enter the setuo menu and enable a dolby digital 5.1 output or the DTS/Bitsteam audio output option. Also be sure to use a digital signal cable connection.
Your amplifier should "downgrade" the signal to 5.1, even if the disc isn't using it. It is most likely a setting on your amp that may need adjusting for "types" of digital to accept on its input. If you can, set your optical input on your amp to "auto". This way it will automatically detect and switch for the proper incoming audio feed
If it is a new DVD that may be a problem, as signal changes may be frustrating this old machine... but it is likely the cabling from the DVD player to the reciever. Are you on the right channels/settings? is the optical cable and digital cable recieving digital output from your DVD player? Try changing those settings and you should be in good shape
Thanks! good luck!