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hi... pls look for the version of your crystal eye webcam that fits to your camera.... then uninstall the one you already installed and reinstall it... make sure that you will use the right CD driver of your camera... thank you very much...
ok what u might have to do is uninstall the camera and remove it...reboot ur pc with the camera not plugged in or is it an internal camera....please email me at email@example.com
ill try to help u out as much as i can..
tc for now
I had the same problem with the Extensa 5420-5687 as well, I went to the device manager and found my crystal eye webcam (there was a yellow exclaimation point on it) I tried to update the driver software by having it search automatically for the software, but it just said that it was up to date...that still didnt fix my problem. So i tried browsing my computer for the driver. I picked "let me pick from a list of drivers on my computer" I then clicked on "Acer crystal eye webcam" then i hit next, it then installed the updated driver. After that my webcam worked again!