Question about Apple iPhone Smartphone

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Iphone says connect to itunes and won't change

Tried to power down completely and it wouldn't work. Twice. It was out in a COLD vehicle all day.

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  • Joanne Fischer Dec 07, 2008

    Phone was on vacation with no access to iTunes. But luckily found an ATT store and they reactivated the whole phone, lost all phone numbers but at least it would work somewhat! Thanks for the suggestions.

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  • 4,338 Answers

Manual states that the iPhone needs to be reactivated. Connect iPhone to the computer and open up iTunes if it does not open automatically. How are you resetting it?
Are you pressing and holding the sleep/wake button for a few seconds until a red slider appears.Then drag the slider. Then press and hold the sleep/wake button until the Apple logo appears.
Then manual has info on what to do when iPhone is exceeding the operating temp. but nothing about cold temp.
Let me know if this we need to diagnose it further.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Dec 06, 2008

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2 Answers

Iphone shuts off and won't turn back on what do i do?


You might try holding down the power and home buttons at the same time. Wait until you see the silver apple. Thats what I did when mine wouldn't turn back on.there is an easier way instead of just guessing....
when you plug it into any form of charging source...just completely shut down your iphone...and leave it there for how ever long it takes to charge...(to be able to use it again is about 30 minutes)depends on your energy sourceFirst open iTunes and Conect your iPhone cord to your computer, but do not plug it into your iPhone. Then press and hold the home button on your phone while conecting the iPhone cord into your iPhone continue to hold down the home button. Then click restore in iTunes

Feb 15, 2012 | Apple iPhone 4 Black Smartphone

2 Answers

I reset my iphone 3g and now its been frozen for 2 days, it only shows start-up apple logo. please help!


Do a hard reset.
  1. Press-hold the Home button (big circle below the screen) and the Sleep/Wake button (on top of the iPhone) simultaneously.
  2. Continue holding both buttons (Ignore the "Slide to power off") until the iPhone shuts off and begins to restart.
  3. You may let go when you see the silver Apple logo.
  4. You have completed a hard reset successfully.
  5. Don't be alarmed that it takes quite a while to load from the Apple logo to the main screen. This is normal.
If this does not work, put into recovery mode and restore from itunes.
Step One
Open iTunes and connect the iPhone to your Mac.
1350.png

Step Two
Press and hold the Home button and the Sleep/Wake button at the same time.
1349-500.png

Step Three
As soon as the screen goes black release the Sleep/Wake button. Continue holding the home button until you iTunes pops up a message telling you that it has detected an iPhone in recovery mode.
1351-500.png

The iPhone will look like this:
1352.png

Feb 28, 2011 | Apple iPhone 3G

1 Answer

Hi there I have my sim card installed in my iphone but it says no sim first it stuck in activation mode and I tried to activate it by putting the sim card in and connect it to the itunes but I got error...


Hi there,

Firstly, because your phone is now jailbroken the software may now be faulty and you may have recurring problems with it.

But you should restore your iPhone as a new iPhone, it will wipe EVERYTHING, from the phone but it will also mean your working from a "clean" phone as it where, it will put it back to how it was from the day you took it out of the box.

Follow the details below to restore your iPhone as a new iPhone and then connect it back up to itunes with the sim inserted to activate it, also if you receive any messages on itunes about carrier settings, choose to update as these are what you need to have your network function. Although as I mentioned earlier, I cant guarantee you that your phone will be working and sorted as it is now jailbroken and doing this permantly alters the phones software.

Hope this helps (please leave feedback)

1 - Load up lateset itunes on your computer
2 - Power down your phone completely - swipe to power off
3 - Hold down the home button (circle button on front of phone) for around 6secs and still holding down connect to the computer
4 - When you receive a message on itunes saying that an iphone has been detected in recovery mode and needs to be restored. Continue with this
5 - On the summary page select the restore option
  1. When prompted to back up your settings before restoring, select the Back Up option. If you have just backed up the device, it is not necessary to create another. **dont worry if your not asked to do this, you are restoring your phone as new so a back up isnt needed**
    ht1414_03--back_up_settings-002-en.jpg
  2. Select the Restore option when iTunes prompts you.
    ht1414_04--restore_dialog-002-en.jpg
  3. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    After a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  4. The final step is to restore your device as a new iphone
    ht1414_08--set_up-003-en.png

Jan 05, 2011 | Apple iPhone 3G

1 Answer

IPhone 2g will not boot to Apple logo or turn on.


Hi

Have you tried holding the power button and the home button on the front for around 10secs?

Try this, the Apple logo should appear and get the phone to boot up.

If that doesnt work, boot up your computer and make sure you have the most recent version of itunes on it and then hold down the home button on the front of the phone while plugging into your computer and keep holding down the home button until you get a message on itunes saying an iphone has been detected in recovery mode. Then release the button and restore your iphone as a new iphone

**** Because your phone wont power on and it has been restarted this way you need to restore as a new iphone to get it to work again meaning you will loose any info on the phone ****

Make sure you update your phones software its most likely a factor to your phone shutting itself down.

Ive put the details below on how to restore your iphone, while restoring it will automatically update it for you - (after holding the home button and receiving the message on itunes follow the restore info)

Hope this helps :0) - Please Leave Me Feedback


  1. Select the Restore option.
  2. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  3. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  4. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  5. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
Select set up as a new iPhone :0)

Jan 04, 2011 | Apple iPhone Smartphone

1 Answer

IPhone has been locked up for 3-4 days, 'Have called at&t tech support multiple times and am unable to reach alive person. the recording is as follows: "Please note, some customers in your area...


Hi..have you tried your SIM in a different phone and does it work?? If not then its most likely the network with the issue not the phone but if the SIM does work in another phone all i can suggest really is to try restore your phone from a back up from before you started having trouble with it...so say you have a back up from 3 days before you had the issue then restore from that...restoring from a back up will prevent you loosing all your iphone data.. if that doesnt work im afraid you'll have to restore your phone as new to wipe it and basically start fresh..

Hope it helps!!

Use the following steps to restore your device: before doing this please make sure you have your comp powered up and an updated version of itunes on it.
  1. Power down your phone and holding down your home button for around 6secs, connect to your comp still holding the button until you receive a message on itunes saying an iphone has been detected in recovery mode, then continue to restore your iPhone.
  2. Select the Restore option.
  3. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  4. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  5. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  6. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new..."

Dec 28, 2010 | Apple iPhone 3G

1 Answer

Cmy iphone screen is white and i have tried everything please help?


Hi you can try to restore the deviCe as a new iphone but it will wipe all the data from your phone, if it doesnt work then your best checking out your warrenty with Apple and seeing if your still within your year, if so they will most likely help you out but it may have a charge.


Use the following steps to restore your iPhone.

***** IF YOU CANT SEE YOU IPHONE IN ITUNES OR IT IS STUCK AT THE APPLE LOGO - POWER DOWN YOUR PHONE - HOLD DOWN THE HOME BUTTON FOR AROUND 6SECS WHILST CONNECTING TO ITUNES - RELEASE BUTTON - ITUNES WILL THEN APPEAR WITH MESSAGE SAYING IT HAS DETECTED IPHONE IN RECOVERY MODE & CONTINUE TO RESTORE YOUR PHONE - FOLLOW FROM STEP 6! ) *****
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new...

Dec 28, 2010 | Apple iPhone Smartphone

1 Answer

When i restart my iphone 3g after delete some installed apps it hung up to apple logo and i tried to reset it using pressing home and sleep buttons for ten second and the screen flashed white without any...


Use the following steps to restore your iPhone.


***** IF YOU CANT SEE YOU IPHONE IN ITUNES OR IT IS STUCK AT THE APPLE LOGO - POWER DOWN YOUR PHONE - HOLD DOWN THE HOME BUTTON FOR AROUND 6SECS WHILST CONNECTING TO ITUNES - RELEASE BUTTON - ITUNES WILL THEN APPEAR WITH MESSAGE SAYING IT HAS DETECTED IPHONE IN RECOVERY MODE & CONTINUE TO RESTORE YOUR PHONE - FOLLOW FROM STEP 6! ) *****
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new...

Dec 27, 2010 | Apple iPhone 3G

1 Answer

My iphone model #A1241 got locked after I tried to download some music from itunes. I am only allowed to make emergency call and it is now asking to insert a valid sim card to activate


Firstly try your sim in another phone and see if it works...if NOT then the problem is with the sim and you need to contact your network provider. If it Does work then you will need to restore your phone as a new iphone wiping all data and re-activating it.

Hope this helps!

Use the following steps to restore your iPhone.


***** IF YOU CANT SEE YOU IPHONE IN ITUNES OR IT IS STUCK AT THE APPLE LOGO - POWER DOWN YOUR PHONE - HOLD DOWN THE HOME BUTTON FOR AROUND 6SECS WHILST CONNECTING TO ITUNES - RELEASE BUTTON - ITUNES WILL THEN APPEAR WITH MESSAGE SAYING IT HAS DETECTED IPHONE IN RECOVERY MODE & CONTINUE TO RESTORE YOUR PHONE - FOLLOW FROM STEP 6! ) *****
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new...

Dec 27, 2010 | Apple iPhone 3G

1 Answer

My IPhone 3Gs shut off and is not getting back on ....... I tried cold reboot aswell but do-sent workk ..... plzzz helppppppppp


Use the following steps to restore your iPhone.


***** IF YOU CANT SEE YOU IPHONE IN ITUNES OR IT IS STUCK AT THE APPLE LOGO - POWER DOWN YOUR PHONE - HOLD DOWN THE HOME BUTTON FOR AROUND 6SECS WHILST CONNECTING TO ITUNES - RELEASE BUTTON - ITUNES WILL THEN APPEAR WITH MESSAGE SAYING IT HAS DETECTED IPHONE IN RECOVERY MODE & CONTINUE TO RESTORE YOUR PHONE - FOLLOW FROM STEP 6! ) *****
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new...

Dec 24, 2010 | Apple iPhone 3G

1 Answer

I just cleared my iphone. It wont boot to the screen where it says to connect to itunes. it starts up with the apple logo, then shows that rotateing thing over the apple logo, then it stops rotateing, and...


To resolve this issue, you will need to restore your iPhone to factory settings This means any data (music, movies, contacts, etc.) will be erased and the iPhone brought back to it's factory settings (like the day you got it).
To do this, follow the steps below:
1. Make sure your iPhone is disconnected and powered off. If it's not already, hold down the power button until the "Slide to Power Off" message is displayed and swipe to turn off.
2. Connect the USB end of the data cable to your computer, do not connect the other end just yet.
3. Connect the other end of the data cable to the iPhone and immediately press down & hold the "Home" button.
4. Continue to hold down "Home" button , until the iTunes logo appears and the USB connection is displayed on the iPhone's screen.
5. Open iTunes (if it hasn't opened automatically) and a message stating that it has found an iPhone that is in recovery mode. (If you don't get this message and the iPhone just boots like normal, then the timing between connecting the iPhone and holding the home button wasn't fast enough. Try again from step #1).
6. Click the "Restore" button and iTunes will automatically download and install the latest iOS version for your iPhone.
The process should take about 20-45 mins, depending on your internet connection. Once complete, the iPhone will reboot and will be restored to factory settings.
Since iTunes requires that all data be synced through there, if you have made any backups to your iPhone, you'll be able to re-sync your information back to your iPhone at this time.

Aug 11, 2010 | Apple iPhone 3G Black Smartphone

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