We purchased a USB cable on line but when we tried to install the software, our computer says it is not supported. Yet the box the cable came in states: supported on Windows XP, which is what we have.
Usually we must use the USB cable delivered in the same package with your phone. You may need to check the calbe bought from internet that whether it is the same model with the one in your package (this info should be mentioned in the product manual).
After then, please check whether you have installed the correct driver for the cable, if not, you may can find it from the website of the phone producer.
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Determine the type of connection
you will use to upload pictures from your cell phone to your PC. For
example, if your telephone has BlueTooth capabilities and you have a
notebook computer with BlueTooth, you may be able to upload pictures
without purchasing any additional equipment.
Purchase additional equipment
needed, such a data link cable or blue tooth hardware to add to your
computer. To find the data link cable for your individual cell phone,
try visiting your local cell service provider retail store. Stores often
keep these cables in stock. The cost for a cable runs from $20.00 and
Make sure that the new cable
fits properly in your cell phone and computer ports. The computer
connection should be a basic USB connection.
Download and Install Software
Visit the website for your cell
phone's manufacturer, for example the LG website. Do a search for
downloads or software and locate the proper download for your cell phone
and Windows (or MAC) platform on your PC.
Install the software and follow
directions carefully. Often, there will be very specific steps involved
in ensuring that the cell phone and the computer recognize one another.
For example, if you connect the phone before downloading and installing
the software, the computer may not recognize your cell phone properly.
Test the software and make sure
everything is working properly. You should be able to pull up the
software and upload all the pictures and videos on your telephone. Every
cell phone manufacturer uses different software. While there isn't a
single tutorial that will cover how to use every type available, most
software comes with specific instructions and tutorials that will help
you learn how to easily use the features available.
What you need is a driver for your phone, not the cable itself...
Your phone must have come with a cd, install the software in it, this should install the drivers for the phone. Restart your computer, and reconnect the cable to your phone... It should connect know.
Here's how you download the pictures if your cell phone provider has disabled USB Mass Storage Mode.
With Windows XP, connect the phone to your computer using a USB cable, then in the phone open the menu, go to Tools, USB Mode, and select "Print" - wait a while, then your computer should detect the phone and ask you if you want to use scanner and camera wizard. You may not be able to preview the pictures with the wizard, but you will be able to download them.
It is possible that you have a bad data chord. Recently I have come across several data chords that will not acknowledge the v3 cell phone I was trying to use with my Motorola Tools program. I tried a different data cable and it worked without any problems. If you don't have a 2nd data cable you might ask friends and family if they have one you can borrow so you can verify if it is the data cable or not. If you find that it is the data cable you could then purchase another one.
Usually you can down load the driver/photo smart software you need. Go to your provider web page and see if they have it for a free download. Also when you put pictures on a CD at a store, those CD come with photo smart/share software that you can use. If you have internet access, you can send the pictures to email, then open your email and save the pictures in the computer.