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Cannot download pictures from our phone

We purchased a USB cable on line but when we tried to install the software, our computer says it is not supported. Yet the box the cable came in states: supported on Windows XP, which is what we have.
Help.
Marilyn

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Usually we must use the USB cable delivered in the same package with your phone. You may need to check the calbe bought from internet that whether it is the same model with the one in your package (this info should be mentioned in the product manual).
After then, please check whether you have installed the correct driver for the cable, if not, you may can find it from the website of the phone producer.

Posted on Dec 06, 2008

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