Question about Lexmark Office Equipment & Supplies

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When trying to print either from a copy or the computer, printing stops midway and shows that an Hardware Error 0502. What is going on? Changed cartridges and reintalled the printer twice. What to do?

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  1. Switch off the printer using the power button.
  2. Disconnect the power cable from the back of the Lexmark printer Series.
  3. Leave the power cable disconnected for 30 seconds.
  4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
  5. Take out both cartridges.
  6. Place an index finger on the encoder strip on either side of the cartridge carrier.
  7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
  8. Lightly press the strip first to the rear and then forward, if necessary.
  9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer..
  10. Reconnect the power cable and switch the printer on again.
The red arrow points to the encoder stripWhen trying to print either - 8dbe3f5.jpg

Posted on Dec 06, 2008

  • Anand Kumar
    Anand Kumar Dec 06, 2008

    Then try to print ,make sure you don't brake the encoder strip ....

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2 Answers

Printer won't print--error 0502. What is this and how do I fix?


After months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean that with a paper towel. The towel will be black from the ink residue, but you will be able to print again.

Feb 09, 2011 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware Error: 0502 is printed on my printer window. I do not know what this means


After using your printer for quite some time it might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean that with a paper towel. The towel will be black from ink residue, but you will be able to print again.

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Receiving message Error 0502


hello

this should help

Lexmark printers with "Hardware Error 0502? Published on February 11, 2006 in hardware. 252 Comments Tags: 0502, error, fix, hardware, lexmark, printer. Good tip for the Lexmark All-in-one inkjet printer owners (mine is the X6170):
98393867_e286ea59ca_t.jpgAfter some months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.
The Lexmark support site will let you power off, remove the power cord for 30 seconds (!!), take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).
The real answer is given by a person called 'clem':
98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart's desire again

Nov 30, 2010 | Office Equipment & Supplies

1 Answer

When trying to print hardware erroer comes up 0502


After months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean that with a paper towel. The towel will be black from ink residue, but you will be able to print again.

Oct 16, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Keep getting "hardware error 0502"


After months of use and printing well, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean that with a paper towel. The towel will be black from ink residue, but you will be able to print again.

Sep 29, 2010 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Lexmark x6170 Error 0502?


After some months of use, your printer might get the habit of stopping in the middle of a page and showing “Hardware Error 0502” on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying. The Lexmark support site will let you power off, remove the power cord for 30 seconds (!!), take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).
The real answer is given by a person called ‘clem’:
98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart’s desire again.

Feb 13, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

What is a hardware error 0502


Good tip for the Lexmark All-in-one inkjet printer owners (mine is the X6170):
98393867_e286ea59ca_t.jpgAfter some months of use, your printer might get the habit of stopping in the middle of a page and showing “Hardware Error 0502” on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.
The Lexmark support site will let you power off, remove the power cord for 30 seconds (!!), take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).
The real answer is given by a person called ‘clem’:
98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart’s desire again.

Jan 26, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Printing error says: Hardware error 0502 (?)


he real answer is given by a person called ‘clem’: 98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart’s desire again.

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1 Answer

Lexmark X6170 printer shows hardware error 0502 when printing


On the multi function machine there seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
You may have to do this from time to time if the error keep reoccurring.

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does it happen when you want to print? when you want to print u must choose the long way, then select ure printer on the screen (windows office) and print with that, it can be that someone else used your printer,, and changed the options

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