Question about Whirlpool GS5SHAXN Side by Side Refrigerator

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Ice maker not getting enough water

I installed a new icemaker thinking the old one was bad because it was not making ice. Now the new one is installed and it is not filling up completely. Checked supply line valve and it is opened, could the solenoid valve be malfunctioning? Is there a way to check it?

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The first thing to check is the amount of water pressure to the ref. Do this by taking the water line off the back of the ref and put the line in a bucket and make sure you have good pressure. remember to shut the line off first before diconnecting it from the ref. If u think there is good pressure, then most likely the water valve is defective. If u don't have enough pressure then the shut off valve on the house plumbing is getting blocked up and needs to be changed.

Posted on Dec 06, 2008

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I have just purchased a Samsung 636L Refrigerator and my icemaker doesn't seem to work. Help please.


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My name is Peter. I am a retired field service refrigeration technician.
I require the complete model number to see what you have. The model number is on the wall in the fresh food (refrigerator section)
First, if you have just purchased this unit is it is under warrantee, where a service technician will come to your home at no charge and fix the problem.
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Push the cycle button and listen to hear the water fill the icemaker. Hopefully, the installers had just never done this.
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If the ice maker does not cycle, and the water supply is open, chances are you have a bad ice maker.
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Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze. You can take the water line off the valve and watch to see if it drips.

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Jetguy77,

I have a 1993 year (16 years old now) Whirlpool side-by-side with icemaker, Model ED22PW. I have had similar problems with the icemaker - water goes in, freezes, but ice does not eject from tray. It has happened to this unit 2 times since 1993. It turns out the problem is not the thermostat. It is the icemaker motor module. The icemaker has a small synchronous (clock) motor that rotates the ice ejector. When it goes bad, the ejector does not rotate, either because the module timer had failed or the motor itself has failed. The solution is to go to your nearest applinace parts dealer and by a new "icemaker motor module" for Whirlpool Model (your model here). Mine cost $58.85 the last time I replaced it in 2006. To install the new module, you will need to remove the icemaker from the refrigerator. Mine has 3 screws that attach it to the side. Also unplug the power & control cable. The water tube slides out when you pull the unit forward. When you get it out, it is then easy to remove the motor module and insert the new one. You may have to reset the timer on the module to get the tray to fill completely.

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  • The refrigerator has a duel water valve, one for the ice-maker and one for the water dispenser . The valve that the ice-maker relies on may be bad, 
  • or it could be the ice-maker itself. 
  • Another thing that could cause it would be the temperatures in the freezer. The ice-maker will not call for water until it reaches under 15 degrees. 
  • In addition, check the water tube behind the ice-maker to make sure it is not frozen, blocking more water from entering. 
  • Note: The water does not go to the ice-maker or thru the filter unless the ice-maker turns on the water valve.
btw- you can replace the whole icemaker system for around  $115.00. 
  • charging you $250 for a $20 drive motor is ridiculous! my 12 year old son can change the drive motor in 15 minutes.

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I THINK WHAT YOUR SAYING IS YOU HAVE ICE AND WATER IN THE DOOR AND YOUR GETTING WATER IN THE DOOR AND NO ICE,IF THE ICE TUBE IS CLEAR YOUR PROBLEM LIES IN THE INLET WATER VALVE OR THE ICE MAKER ITSELF,YOU CAN JUMP THE WATER VALVE TO SEE IF IT SHOOTS WATER TO THE ICEMAKER,FIRST PULL FRIG. OUT,REMOVE BACK PANEL,TAKE TWO LEADS OFF THE VALVE NOW GO SEE IF YOU HAVE WATER STILL COMING OUT OF THE DOOR,IF YOU DO THESE ARE THE LEADS YOU NEED,FIND A OLD POWER CORD YOU NEED TWO CLAMP FITINGS OR GATOR CLIPS,SLIP THEM ON THE TWO TERMINALS ON THE WATER VALVE ,THEN PLUG THE CORD INTO A OUTLET AND COUNT TO 5 AND UNPLUG,NOW GO TO THE ICEMAKER AND PUT YOUR HAND IN THE WELL AND SEE IF YOU FEEL WATER IF NOT YOUR VALVE IS BAD,IF THERE IS WATER IN THE WELL YOUR ICEMAKER IS BAD,GET THE MODEL NUMBER FROM INSIDE THE FRIG. AND CALL LOCAL APPLIANCES PARTS STORE AND GET THE NEW PART,LET ME KNOW-MIKE

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