Question about Philips VOIP3212 IP Wireless Phone

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VOIP321 - "ACCESS TO SKYPE DENIED"

We suddenly receive the above on screen message from the VOIP321 program. Has anyone had any success in fixing this problem? We can dial out on skype through the computer.....but we cannot access using the handset any longer.

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Since Skype Version 3.8.0.188 (Release date: November 19, 2008) and all later versions (including Skype 4 Betas) the software Phillips supply no longer works with Skype and the VOIP321 phone.

The latest VOIP321 driver from their website suffers the same issue, even though it states "The VOIP321 USB Phone Driver V 3.8.3 which can be downloaded from Philips web site is compatible with Skype software version from V2.0.0.x until V3.8.0.x". This is plainly no longer correct with the latest stable release of Skype, V3.8.0.188 (as at Jan 2009).

Skype developers are unwilling or unable to do anything about it and Phillips wont update their driver (Quote "... no more development/fixes are being incorporated into the VOIP321.EXE file"). Phillips would probably rather sell you a newer bit of hardware.

Don't waste your time on Phillips Skype phone devices, as their driver support is lacking when Skype is updated, so you buy a product for a few hundred dollars and it becomes useless 12 months later.

Another reason to not purchase the Phillips Skype phones is that it is Windows Only. No Mac or Linux support or drivers offered.

The solution if you already own this device.

  • Uninstall Skype 3.8.0.188 (or later non-working version)
  • Visit the Old Apps website where you can (without support from Skype) download a previous version and use it.
  • I found that version 3.8.0.154 worked fine for me with the VOIP321 hardware.
  • Reinstall the older version.
  • Launch the older newly installed Skype
  • Remove the VOIP321.exe application from the Skype menu: Tools > Options > Advanced > Advanced Settings > Manage other programs Access to Skype
  • Restart Windows
Note: at this time there appears to be NO Vista driver, nor will there be.

Posted on Jan 13, 2009

  • lantrix Jan 13, 2009

    Correction on my Vista comment. Phillips does supply a 2000, XP and Vista driver.
    However my solution was only tested on Windows XP.

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Http://www.support.philips.com/support/html/index_us_en.html TRY HERE.RICHARDM69

Posted on Dec 06, 2008

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Skype 4.0 and Voip Driver 3.83 work fine. Suddenly I found Voip did not connect with Skype. Then I tried reinstalling both softwares. Finally a small trick worked ! In the handset Skype Menu there is an option Skype Reset. I did this and started connecting again ! Maybe all these re-installation was not necessary at all !!
Philips is just great ! I used several other instruments including Nokia 5800 (with Fringe) but Philips 321 is the best in my experience.

Posted on Jun 24, 2009

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Posted on Jan 02, 2017

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The VOIP321 from Phillips does NOT connect to your wireless router. It requires to be plugged into a USB port on a WINDOWS ONLY desktop computer, which needs to be left on/logged-in with Skype running to send and receive calls. It wont work with Vista either.
Additionally Since Skype Version 3.8.0.188 (Release date: November 19, 2008) and all later versions (including Skype 4 Betas) the software Phillips supply no longer works with Skype and the VOIP321 phone. The latest VOIP321 <a href="http://tinyurl.com/6b2xrp" rel="nofollow">driver from their website</a> suffers the same issue, even though it states "The VOIP321 USB Phone Driver V 3.8.3 which can be downloaded from Philips web site is compatible with Skype software version from V2.0.0.x until V3.8.0.x". This is plainly no longer correct with the latest stable release of Skype, V3.8.0.188.
Skype developers are <a href="https://developer.skype.com/jira/browse/SPA-599" rel="nofollow">unable to do anything about it</a> and Phillips wont update their driver (Quote "... no more development/fixes are being incorporated into the VOIP321.EXE file"). Phillips would probably rather sell you a newer bit of hardware.
Don't waste your time on Phillips Skype phone devices, as their driver support is lacking when Skype is updated, so you buy a product for a few hundred dollars and it becomes useless 12 months later.
Another reason to not purchase the Phillips Skype phones is that it is Windows Only. No Mac or Linux support or drivers offered.

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Hi, We are using VOIP321 and have suddenly gotten an onscreen message (from the VOIP321 program) that "Access to Skype is Denied". Do you have any recommendation?


Hello there.
Just go into your Skype main window and use the tools, options, advanced then connections menu and permit Skype to use the fone. It should do this auromatically but..............


Dave B

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