Question about Philips VOIP3212 IP Wireless Phone

3 Answers

VOIP321 - "ACCESS TO SKYPE DENIED"

We suddenly receive the above on screen message from the VOIP321 program. Has anyone had any success in fixing this problem? We can dial out on skype through the computer.....but we cannot access using the handset any longer.

Posted by on

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Since Skype Version 3.8.0.188 (Release date: November 19, 2008) and all later versions (including Skype 4 Betas) the software Phillips supply no longer works with Skype and the VOIP321 phone.

The latest VOIP321 driver from their website suffers the same issue, even though it states "The VOIP321 USB Phone Driver V 3.8.3 which can be downloaded from Philips web site is compatible with Skype software version from V2.0.0.x until V3.8.0.x". This is plainly no longer correct with the latest stable release of Skype, V3.8.0.188 (as at Jan 2009).

Skype developers are unwilling or unable to do anything about it and Phillips wont update their driver (Quote "... no more development/fixes are being incorporated into the VOIP321.EXE file"). Phillips would probably rather sell you a newer bit of hardware.

Don't waste your time on Phillips Skype phone devices, as their driver support is lacking when Skype is updated, so you buy a product for a few hundred dollars and it becomes useless 12 months later.

Another reason to not purchase the Phillips Skype phones is that it is Windows Only. No Mac or Linux support or drivers offered.

The solution if you already own this device.

  • Uninstall Skype 3.8.0.188 (or later non-working version)
  • Visit the Old Apps website where you can (without support from Skype) download a previous version and use it.
  • I found that version 3.8.0.154 worked fine for me with the VOIP321 hardware.
  • Reinstall the older version.
  • Launch the older newly installed Skype
  • Remove the VOIP321.exe application from the Skype menu: Tools > Options > Advanced > Advanced Settings > Manage other programs Access to Skype
  • Restart Windows
Note: at this time there appears to be NO Vista driver, nor will there be.

Posted on Jan 13, 2009

  • lantrix Jan 13, 2009

    Correction on my Vista comment. Phillips does supply a 2000, XP and Vista driver.
    However my solution was only tested on Windows XP.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,061 Answers

Http://www.support.philips.com/support/html/index_us_en.html TRY HERE.RICHARDM69

Posted on Dec 06, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Skype 4.0 and Voip Driver 3.83 work fine. Suddenly I found Voip did not connect with Skype. Then I tried reinstalling both softwares. Finally a small trick worked ! In the handset Skype Menu there is an option Skype Reset. I did this and started connecting again ! Maybe all these re-installation was not necessary at all !!
Philips is just great ! I used several other instruments including Nokia 5800 (with Fringe) but Philips 321 is the best in my experience.

Posted on Jun 24, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When dialing out on Mitel 5212 IP phone it gives "access denied error message


Call your office admin or tech that programs the system at your site to allow access.

Nov 29, 2012 | Computers & Internet

2 Answers

Where can I find driver for Philips VoIP321 for Skype 4.1 and Windows7 64b?


go to properties(right click->Properties) of the voip321 program and set the compatibility mode to Windows XP.

Jan 17, 2010 | Philips VOIP3212 IP Wireless Phone

2 Answers

Worked great then not able to connect to skype.


Remove the battery from the unit.Next remove the power cord from the base station.let it sit for 2 to 3 Hrs.Reconnect and that should solve the problem.Need help majortom350@yahoo.com

Aug 22, 2009 | RCA General Electric 28310EE1 Skype IP...

3 Answers

Philips VOIP 3212


The VOIP321 from Phillips does NOT connect to your wireless router. It requires to be plugged into a USB port on a WINDOWS ONLY desktop computer, which needs to be left on/logged-in with Skype running to send and receive calls. It wont work with Vista either.
Additionally Since Skype Version 3.8.0.188 (Release date: November 19, 2008) and all later versions (including Skype 4 Betas) the software Phillips supply no longer works with Skype and the VOIP321 phone. The latest VOIP321 <a href="http://tinyurl.com/6b2xrp" rel="nofollow">driver from their website</a> suffers the same issue, even though it states "The VOIP321 USB Phone Driver V 3.8.3 which can be downloaded from Philips web site is compatible with Skype software version from V2.0.0.x until V3.8.0.x". This is plainly no longer correct with the latest stable release of Skype, V3.8.0.188.
Skype developers are <a href="https://developer.skype.com/jira/browse/SPA-599" rel="nofollow">unable to do anything about it</a> and Phillips wont update their driver (Quote "... no more development/fixes are being incorporated into the VOIP321.EXE file"). Phillips would probably rather sell you a newer bit of hardware.
Don't waste your time on Phillips Skype phone devices, as their driver support is lacking when Skype is updated, so you buy a product for a few hundred dollars and it becomes useless 12 months later.
Another reason to not purchase the Phillips Skype phones is that it is Windows Only. No Mac or Linux support or drivers offered.

Dec 16, 2008 | Philips VOIP3212 IP Wireless Phone

1 Answer

Hi, We are using VOIP321 and have suddenly gotten an onscreen message (from the VOIP321 program) that "Access to Skype is Denied". Do you have any recommendation?


Hello there.
Just go into your Skype main window and use the tools, options, advanced then connections menu and permit Skype to use the fone. It should do this auromatically but..............


Dave B

Dec 06, 2008 | Philips VOIP3212 IP Wireless Phone

4 Answers

Philips VOIP321 not responding or connecting with skype


Just got the phone myself. I can only offer the same advice I would give to any other usb related problem.

first, put the usb device in another usb port.
Then uninstall the software, then reboot and reinstall.
You sound like you know what you are doing so I am guessing you have already tried this. God luck with your search for the answer.

Apr 19, 2008 | Philips VOIP3212 IP Wireless Phone

1 Answer

Skype viop connection


Change the battery - that fixed my problem

Mar 25, 2008 | Philips VOIP3212G/37

1 Answer

The phone will have a dial tone and call out but no sound on phone


Look if the VOIP321 speakers are not muted on your computer.
cheers

Mar 19, 2008 | Philips VOIP3212G/37

5 Answers

Trying to download driver for philips skype/land line phone


Click on the following link
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=AU&slg=ENG&cat=INTERNET_TELEPHONY_DEVICES_CA&sct=DUAL_PHONES_SU&grp=PHONES_GR&session=20080710232058_61.8.9.134&ctn=VOIP3211S/79&mid=Link_Software&hlt=Link_Software


Click download for the Vista Drivers. Download the driver to your desktop open the file to install the drivers. Reboot the computer

Plug the VoIP321 back into the computer.
Then on Skype go to Tools then Options.
Click on Advance and manage other programs access to Skype choose allow for the voip321.

Jan 13, 2008 | Computers & Internet

4 Answers

Phone not picking up contacts


Remove the batteries from the handset for at least 1/2 minute and reinstall them bach. This should work The contacts will show up again on tehe handset.

Dec 16, 2007 | Philips VOIP3212 IP Wireless Phone

Not finding what you are looking for?
Philips VOIP3212 IP Wireless Phone Logo

2,157 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips Computers & Internet Experts

andy williard
andy williard

Level 2 Expert

226 Answers

The Knight
The Knight

Level 3 Expert

69745 Answers

micky dee

Level 3 Expert

2635 Answers

Are you a Philips Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...