Question about LG enV VX9900 Cellular Phone

2 Answers

When turned on says "Use genuine battery" and when try to charge

When i try to turn on my enV 2 it says "Use genuine battery" then it counts down from 10 then turns off and when i plug it in to charge it says the same but it says " -Power off- " it happened the other day and i took out the battery put it back in and it worked fine now when i do that nothing happenes it stays the samel.

Posted by on

  • 4 more comments 
  • Hepcat420 Jan 05, 2009

    I am having the exact same problem, and it is driving me crazy. I am about to throw my phone across the room.

  • Anonymous Jan 14, 2009

    ME TOO! AHH!

  • Anonymous Jan 21, 2009

    hellllp !

  • Anonymous Jan 25, 2009

    helpppp!!

  • spiralmind Jan 27, 2009

    Its been happening on and off ever since I first got this LG enV a couple weeks ago. Whenever the phone is forced off (when it dies, or if the battery is taken out) it will not turn back on. It reads 'Use Genuine Battery. -Power Off-'. This is EXTREMELY irritating because I can't help but think "whats wrong with my battery? Why is MY battery not genuine enough? I could've sworn I paid for a GENUINE BATTERY". Anyways, it usually starts working between 2-6 hours for me, but that is quite the inconvenience sometimes. No one knows how to fix this!!!

  • Anonymous Feb 03, 2009

    Yeah I have the same problem, my old enV got stolen (First run of bad luck). Then the insurance company paid for my new one, which as soon as I turned it on it decided to give me a big middle finger with the genuine battery I play with it like turning it on and off some times. It'll work about 2% of the time. they were actually gonna replace the face but when I popped the battery out to examine it one day the little clamp that keeps it in, you know that flimsy P.O.S popped out so now it's a damaged phone and they won't replace it. Verizon blows I'm going to AT&T

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had the same "Replace with genuine battery" then the 10.9.8.7... countdown. Thought the damn thing was going to blow up!! Verizon switched batteries and told me the phone was dead and that they couldn't get any of my contact phone numbers off of it. Wanted to stick the ticking time bomb up their you know what. Never had any problems with the phone let alone never getting it wet. Anyway I didn't fall for their buy a new phone scheme and left the non customer service store fuming. The next day I had an old dinosaur Verizon phone activated to at least have a phone. Went home and checked a few websites for advice. One I came across made the most sense. Rubbing alcohol on the battery contacts and blow dry off using a hair dryer on the cold position for 20 minutes. Use a cotton swab and gently wipe the battery prong contacts on the phone itself as well as the battery contacts. I also wiped down the inside of the battery charging slot. Popped the battery back in and just like magic..... the phone was back from the dead. Told Verizon about the cure and they shrugged their shoulders. This works trust me and don't fall for their buy another new phone gimmick. Can you hear me now? NOOOOO

Posted on Sep 01, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Buy new phone!!!!!!

Posted on May 23, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Fix error "use genuine battery"


Battery is bad and producing a very low voltage. Phone thinks you have the wrong battery.............. or you really do.

Oct 31, 2013 | LG Cell Phones

1 Answer

I have an enV 2, about 2-3 years old.I dropped my phone in the toilet, for 3 seconds, dried it with a towel, let it sit for 5 mins, put it in front of a fan for about 7 mins, and put it in rice for 30...


Yo! the drying system you used is not enough to dry it. you need to open it up to the best you can and dry under the sun for hours or under **** heat. that should do. thanks

Jul 25, 2011 | LG enV VX9900 Cellular Phone

1 Answer

My friend lent me her envy touch,(mine broke), when i turn it on the screen says use genuine battery -power off-......how can this be fixed?


Hi, use genuine battery simply means the battery your using for the phone is getting weak. That means the cell battery is getting weak and can not power the cell phone properly again.

All you need to do is not get a new battery t replace the old , that's all.

Make sure when you get a new battery, charge upto 4 to 6 hours before use, other wise the battery might not function properly..

Take care..

May 26, 2011 | LG enV VX9900 Cellular Phone

1 Answer

EnV touch phone won't turn on. Charged overnight, went to unplug phone and it would not turn on. Screen stayed on charging screen What to do?


Unplug the battery. Leave it for half an hour. Put the battery back in and then try to on it. If it still won't on, try to change the battery to a new one. If it still doesn't work, that means your phone power chip has been damaged.

Apr 29, 2010 | LG enV VX9900 Cellular Phone

1 Answer

My lg vx9900 shuts down at random times. when i turn it back on it says "use genuine batter" then does a count down from 10 and shuts back off


Take the battery out and wiped it off with a clean, dry cloth and try again.If is still doesnt work buy a new battery

Jan 10, 2010 | LG enV VX9900 Cellular Phone

1 Answer

Phone wont turn on


Your phone is detecting a not genuine battery.You should use a genuine battery for your phone to avoid this kind of warning.

Dec 15, 2009 | LG VOYAGER VX10000 Cellular Phone

1 Answer

Phone doesn't turn on


is it charged?? how long did you charge it for? If you charged it too long you probably over charged the battery. plz rate my solutions

Jun 02, 2009 | LG Dare VX9700 Cell Phone

4 Answers

My enV read use genuine battery and counts to 10 and then shuts down what can I do. Tremaine31736@yahoo.com


I got this same message and got so mad at my phone that I finally started getting really drastic with my choices on how to fix it. First I took an eraser and rubbed it on the battery and where the battery means the phone. Thinking that maybe it was dirty or something. I don't know if I saw that solution from here or somewhere else be someone said to do it and it didn't work, but you should try it just in case. Then I took a Q-tip and dipped it in some rubbing alcohol. I rubbed it on the same spot where the battery meets the phone and on the battery and it didn't work either, but still try it. It may work for you. Eventually I gave up because it sucks to sit through ever attempt and hope that it works when it doesn't. I just sat there with my phone and turned it on and off and watched the message in boredom, but them my phone finally died. So I just put in on my dresser and forgot about it for a while. I woke up the next day and had plans to check my phone and I couldn't find it, then I remembered that it was broken and got up to go get it off my dresser. I tried turning it on but it was still dead. So I just decided to pug it in and attempt to have another day of desperate attempts to fix it but instead of it just saying 'use genuine batter' and staying like that, it had a message the said 'battery charging' and while it said that a picture of a battery beneath it flashed. I was confused because 1. I’ve never seen this message before and 2. I’ve tried plugging it in before but it still didn't work. So I pressed the power button while it was still plugged in just to see what would happen and it turned on like normal. the verizon wireless label came up and my normal screen came up. So maybe you should just let your battery die and leaving it dead for at least 8-15 hours then plugging it in and turning it on while it is plugged in. It was…extremely relieving.

Oct 28, 2008 | LG enV VX9900 Cellular Phone

3 Answers

Lg vx8100 error message on screen: use genuine battery. power off 10 sec cuts off


Not exactly a solution. I tried leaving it off overnight and tried it several times after removing and inserting the batteries. I also cleaned the contacts with contact cleaner and a Q tip. It did not fix it. But I just left it off for 2 days meaning to go to the Verizon store and get it fixed or replaced. But I turned it on now and it fixed itself! Model VX8300. Maybe the contact cleaning did it but it had to dry more. You can use a Q Tip dipped in a cup of water with a teaspoon of Mr.Clean. But then rinse it with a water wet Q tip and then dry it with a paper towel. I used contact cleaner.

Dec 06, 2006 | LG VX6000

Not finding what you are looking for?
LG enV VX9900 Cellular Phone Logo

1,911 people viewed this question

Ask a Question

Usually answered in minutes!

Top LG Cell Phones Experts

kenneth njonjo

Level 3 Expert

1575 Answers

Vorked Entertainment...
Vorked Entertainment...

Level 2 Expert

84 Answers

IT Solution
IT Solution

Level 3 Expert

805 Answers

Are you a LG Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...