Question about LG enV VX9900 Cellular Phone

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When turned on says "Use genuine battery" and when try to charge

When i try to turn on my enV 2 it says "Use genuine battery" then it counts down from 10 then turns off and when i plug it in to charge it says the same but it says " -Power off- " it happened the other day and i took out the battery put it back in and it worked fine now when i do that nothing happenes it stays the samel.

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  • Hepcat420 Jan 05, 2009

    I am having the exact same problem, and it is driving me crazy. I am about to throw my phone across the room.

  • Anonymous Jan 14, 2009

    ME TOO! AHH!

  • Anonymous Jan 21, 2009

    hellllp !

  • Anonymous Jan 25, 2009


  • spiralmind Jan 27, 2009

    Its been happening on and off ever since I first got this LG enV a couple weeks ago. Whenever the phone is forced off (when it dies, or if the battery is taken out) it will not turn back on. It reads 'Use Genuine Battery. -Power Off-'. This is EXTREMELY irritating because I can't help but think "whats wrong with my battery? Why is MY battery not genuine enough? I could've sworn I paid for a GENUINE BATTERY". Anyways, it usually starts working between 2-6 hours for me, but that is quite the inconvenience sometimes. No one knows how to fix this!!!

  • Anonymous Feb 03, 2009

    Yeah I have the same problem, my old enV got stolen (First run of bad luck). Then the insurance company paid for my new one, which as soon as I turned it on it decided to give me a big middle finger with the genuine battery I play with it like turning it on and off some times. It'll work about 2% of the time. they were actually gonna replace the face but when I popped the battery out to examine it one day the little clamp that keeps it in, you know that flimsy P.O.S popped out so now it's a damaged phone and they won't replace it. Verizon blows I'm going to AT&T



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I had the same "Replace with genuine battery" then the countdown. Thought the damn thing was going to blow up!! Verizon switched batteries and told me the phone was dead and that they couldn't get any of my contact phone numbers off of it. Wanted to stick the ticking time bomb up their you know what. Never had any problems with the phone let alone never getting it wet. Anyway I didn't fall for their buy a new phone scheme and left the non customer service store fuming. The next day I had an old dinosaur Verizon phone activated to at least have a phone. Went home and checked a few websites for advice. One I came across made the most sense. Rubbing alcohol on the battery contacts and blow dry off using a hair dryer on the cold position for 20 minutes. Use a cotton swab and gently wipe the battery prong contacts on the phone itself as well as the battery contacts. I also wiped down the inside of the battery charging slot. Popped the battery back in and just like magic..... the phone was back from the dead. Told Verizon about the cure and they shrugged their shoulders. This works trust me and don't fall for their buy another new phone gimmick. Can you hear me now? NOOOOO

Posted on Sep 01, 2009

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Buy new phone!!!!!!

Posted on May 23, 2009


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I got this same message and got so mad at my phone that I finally started getting really drastic with my choices on how to fix it. First I took an eraser and rubbed it on the battery and where the battery means the phone. Thinking that maybe it was dirty or something. I don't know if I saw that solution from here or somewhere else be someone said to do it and it didn't work, but you should try it just in case. Then I took a Q-tip and dipped it in some rubbing alcohol. I rubbed it on the same spot where the battery meets the phone and on the battery and it didn't work either, but still try it. It may work for you. Eventually I gave up because it sucks to sit through ever attempt and hope that it works when it doesn't. I just sat there with my phone and turned it on and off and watched the message in boredom, but them my phone finally died. So I just put in on my dresser and forgot about it for a while. I woke up the next day and had plans to check my phone and I couldn't find it, then I remembered that it was broken and got up to go get it off my dresser. I tried turning it on but it was still dead. So I just decided to pug it in and attempt to have another day of desperate attempts to fix it but instead of it just saying 'use genuine batter' and staying like that, it had a message the said 'battery charging' and while it said that a picture of a battery beneath it flashed. I was confused because 1. I’ve never seen this message before and 2. I’ve tried plugging it in before but it still didn't work. So I pressed the power button while it was still plugged in just to see what would happen and it turned on like normal. the verizon wireless label came up and my normal screen came up. So maybe you should just let your battery die and leaving it dead for at least 8-15 hours then plugging it in and turning it on while it is plugged in. It was…extremely relieving.

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