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Make sure the drip tray is in place properly and the empty pod container is empty. If both are correct then there may be a fault with either sensor for the above parts making the machine think either the pod bin is full or the drip tray is missing
The "sensor" is most likely a micro-switch. When the tray is in it actuates the switch and closes a circuit indicating to the controller that the tray is in place. Sorry to tell you this but it will have to be disassembled to replace the switch if it has failed as the micro-switches are usually sealed items that are not normally cleaned.
Clearly, the drip tray is not aligned right, or there is a manufacturing flaw. Simple answer would be to examine the part of the tray that you believe is supposed to engage the switch when it is in place, and try to figure out why it is not doing this.
Personally, if you are like me and don't mind voiding a warranty, I'd suggest removing the switch so the machine always thinks the tray is in place.
Hi, Turn off the machine and turn back on again. If both lights are permanently on that means you need to empty the dreg tray. Pull out the tray and wait until the red light start flashing, then put back the tray, the red light will go off.
Another meaning is when you press the coffee button and see the red light came on, that means the grinder motor is not working. Hope it will help.
We just had the very same issue and I went back to the product directions--we took things apart and thoroughly cleaned everything, especially each part of the sleeve. Once we put it back together we sat it next to the sink and ran it on steam with the water/steam going into the sink until it was running cleanly with a good steady flow. Fixed!! I'm so pleased because we love this machine...I'm totally addicted! Good luck.
Insert the tray-all of it except the grounds container. The message disappears and you can wait until the machine continues it's cycle and then asks to empty the tray. Empty the tray and place the grounds container back inside. Whew, I've done this a few times over the years when I am rushing but it fixes it every time.