There was a paper jam that went undetected for a week. When I found it and removed all bits of paper. The paper was jammed under the print head and was soaked with ink. I pieced the piece of paper back together and it appears all of it was removed - no missing spots. Could there be something stuck or "dried" to the print head that is still setting off the error message? I have tried canned air to blow it clean. I cannot run the alignment or cleaning tool due to the error message.
SOURCE: pixma mp460 error 5100
this error is an error within the printer. This error means that there is something obstructing the printing process. Check inside your printer through the gears that you can see under the lid. There should be something obstructing the gears such as dirt or in my case popcorn. There was even some paper caught underneath the rollers that I had to jiggle around to even see. Check VERY thoroughly.
SOURCE: paper stuck under printheads
I dont think the paper is beneath the ph. Some paper will stuck between the gear wheels. Pull papertray out and try to look from the bottom into the printer. Another way is to have a close look at the even left and right side from above when you open the scanner (like changing the carts).
SOURCE: Paper jam Brother MFC-215C
Thanks, your suggestion led me to the solution, the jam not in the rollers or a senser, but it's in the dock of the printer head, when the printer head moved across, I shone a torch into the dock and saw a black thing, so eventually pulled it and realised that it was paper and it had been dyed black by the ink so that's wht it would be hard to spot!!!! Thanks again
SOURCE: paper jam!!
Please perform the below steps.
1. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.
2. Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.
3. Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.
4. Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
put the cables back and switch on
SOURCE: paper jam problem
Remove the back cover and put an index card thru where the paper goes, that should push out any left over scraps.
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