Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Error code ox885be270

Getting error code on HP OfficeJet 7310. Any idea what this means or how I can fix it? This is a hard one...even HP's online chat person couldn't figure it out!

THANK YOU!

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Ok - the error code is not good. It usually points to a fatal error. I am surprised the tech didn't know - they have documentation on it.

The only step is to remove cartridges and powercycle. HP's document can be found here;

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&cc=us&lc=en&dlc=en

Posted on Jan 29, 2009

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I think you need to clean the back rollers of the printer.

Follow this hp document and it should clear up the issue. The error is for out of paper but the fix is the same. Step four is the one you need.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&jumpid=ot_recdoc/c00219180/en_us/c00786157/loc:4&custom_solutionid=rd_c00219180&lc=en&dlc=en&cc=us&lang=en&rule=22243&product=391182

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