Question about Motorola Mobility MOTORIZR Z3 Cellular Phone

5 Answers

Can't send text messages

I can receive text messages but when I try to send it says "please wait" and times out. I have the latest updates.

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  • 4 more comments 
  • j_shontz Dec 19, 2008

    Yes, I have texting service. I have t-mobile. They double checked the texting phone# and it's correct.

  • j_shontz Dec 19, 2008

    I tried the master reset when I called tmobile. That didn't solve the problem. I can try it again but it's asking for a security code. Motorola claims the phone was made for another country. I'm not sure why that matters or why it's worked for 3 months.

  • j_shontz Dec 20, 2008

    I've tried the master reset without success. I did it while on the phone with tmobile. I can try it again if I can get the security code that it asks for.

  • j_shontz Dec 20, 2008

    Tried the master reset again but it didn't solve the problem.

  • j_shontz Dec 21, 2008

    I contacted tmobile again and they cannot fix the problem. They say the settings are right because I can receive text messages, I just can't create them. They referred me to a repair service.

  • j_shontz Dec 21, 2008

    How do I find a technician to reprogram the phone?

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5 Answers

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  • Master
  • 470 Answers

The exact problem on it is the PROGRAM,, the program if SMS controlled by the CPU of the cellphone are interrupt some program, all you have to do is go to the technician with the software of mobile  RE-programing unit, and tell them to reprogram your phone, because that problem is not on the hardware but on the software.. REPROGRAM it!!! regards JAN_yuanjia

Posted on Dec 20, 2008

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  • Master
  • 19,396 Answers

HI there, Master reset wont fix your settings. Master reset clear to factory all phone settings, but do not affect message and internet provider settings.

You need to call Tmobile again and verify the SMS settings on your phone.

Posted on Dec 20, 2008

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  • Master
  • 2,110 Answers

Go to Menu > Settings > Initial Setup, then scroll down to Master Reset.

and if asking for code enter 000000

Posted on Dec 20, 2008

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  • Master
  • 827 Answers

Hi there,

Go to Menu > Settings > Initial Setup, then scroll down to Master Reset.

Then power off and power back on. Try sending a text now, and it should work.

Hope this helps

Chris (ziraffa)

Posted on Dec 19, 2008

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  • Master
  • 1,314 Answers

And just to verify, you have text messaging service activated with your service provider? And who is your service provider?

Posted on Dec 19, 2008

  • Kevin Shafer
    Kevin Shafer Dec 19, 2008

    Try a master reset on your phone. This will put the settings back to factory defaults. This will ensure that there isn't a setting gone awry on your phone causing your issue.

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