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BLACKBERRY TRACKBALL/KEYBOARD ISSUES

All of the sudden my blackberry trackball will not select- it will move up and down to the right and left but will not select...I am having to use the enter key.
Also, the A button will not work, the delete button will not work, and the return key next to the trackball will not work. The phone has been working absolutely fine and I cant imagine what happened.
Is there anything I can do to fix this???

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  • djroy03 Dec 08, 2008

    Ok, I have the same problem. Although, the first time it happened I did take it to my cell phone company and they ordered me a new one. About a week after receiving this 'new' one, the same problem again!! The keyboard does not work. The trackball will still move the cursor to select different options.. but it won't select anything.. I think I'm finished with BlackBerry. And the 'solution' on RIM BlackBerry's website does not work. (deleting OS software and reinstalling...) I suppose it will make a descent paperweight.

  • Anonymous Dec 14, 2008

    Same issue. The suggested reinstall indeed is just a waste of time. Did not solve the problem...

  • edwardsva Dec 22, 2008

    i have the same problem ,track ball highlights but will not select, on mine the screen goes black after a minute or so, and have to take out the battery to get it to come back on, also none of the buttons work,it seems like the keylock is on. please help !!!!!!!!!!!!

































































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  • Master
  • 7,752 Answers

You need to take the phone to a mobile service center and have the trackball service the pins could have alot of dust and dirt on them.

Posted on Dec 05, 2008

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2 Answers

NEED HELP SETTING VOICEMAIL.TRACKBALL IS STUCK, GOES LEFT,RIGHT,& DOWN,NO UP.NEED INSTRUCTION MANUAL.


You can download the user manual (as well as other guides) here:

http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=BlackBerry+Smartphones&subCategory=BlackBerry+Tour+9600+Series


If the trackball won't go in one direction, try putting one drop of denatured alcohol onto the trackball and then moving it all around, that should fix it. If it doesn't, lift the trackball up slightly -- very gently -- with the blade of a small pocket knife and blow compressed air underneath it.

Jan 22, 2011 | RIM BlackBerry? Tour 9630 Smartphone

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Track ball requires multiple press to get it to do anything


Hi, to change the trackball or trackpad sensitivity of the BlackBerry smartphone, complete the following steps:
1) On the Home screen, go to Options > Screen/Keyboard.
2) In the Trackball or Trackpad section, click Horizontal Sensitivity or Vertical Sensitivity to change the sensitivity level.
3) Press the Menu key and select Save. The new sensitivity levels are saved.
A higher sensitivity number indicates a higher sensitivity level for the trackball or trackpad.
The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in conjunction with a desktop computer.
In the event debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem.
If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.
Try to re-install the BlackBerry Device Software using the application loader tool, before you re-install the software please back up the BlackBerry smartphone data.I hope this information will be helpful to you

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1 Answer

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The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in conjunction with a desktop computer.
In the event debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem.
If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.
Try to re-install the BlackBerry Device Software using the application loader tool, before you re-install the software please back up the BlackBerry smartphone data.

Nov 18, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Ball on blackberry wont navigate up or down


Hi. BlackBerry smartphone trackball fails to roll in a particular direction because, debris is lodged in the trackball.
The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in a desktop computer.
Using for certain period debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem.
If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.
I hope this information will be helpfull.

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Blackberry trackball wont work


I have the Blackberry Tour.......I work in all kinds of environments....so I get dust, dirt, and debris in my trackball......every 3-4 weeks I cannot move the trackball.......all you gotta do is get AIR DUSTER, the same you use for your computer keyboard etc. and keep it about 3-4 inches away and spray the air at your trackball and move it around......just keep spraying it for about 1-2 seconds at a time and move the ball around after every spray and you are good to go!!!!!

Nov 09, 2009 | Lands Phones

1 Answer

I cannot click using my trackball (AT&T Blackberry Curve 8310).I can scroll up and down but when i go to click on any applications, a menu comes up just as if the menu button to the left of the...


Trackball doesn't work if you have not selected the sensitivity. To select the sensitivity, kindly follow the steps: 1. Select menu. 2. Select option. 3. Select screen/key board. 4. Scroll down to find horizontal and verticle 5. Select horizontal-100 and verticle-100.

Oct 19, 2009 | AT&T BlackBerry Curve 8310 Cell Phone -...

1 Answer

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you need to have the trackball either replaced or service

Jul 09, 2009 | AT&T Blackberry Curve 8300 Smartphone

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Have you removed the ball at any time? If it is put back in wrong, it could cause this. If not, the ball assembly itself might be bad. You can find them fairly cheap on eBay.

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3 Answers

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try takign out the batery if that doesnt work click it a bunch of times to losen it up

Mar 27, 2008 | RIM BlackBerry Pearl 8100

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