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BLACKBERRY TRACKBALL/KEYBOARD ISSUES

All of the sudden my blackberry trackball will not select- it will move up and down to the right and left but will not select...I am having to use the enter key.
Also, the A button will not work, the delete button will not work, and the return key next to the trackball will not work. The phone has been working absolutely fine and I cant imagine what happened.
Is there anything I can do to fix this???

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  • djroy03 Dec 08, 2008

    Ok, I have the same problem. Although, the first time it happened I did take it to my cell phone company and they ordered me a new one. About a week after receiving this 'new' one, the same problem again!! The keyboard does not work. The trackball will still move the cursor to select different options.. but it won't select anything.. I think I'm finished with BlackBerry. And the 'solution' on RIM BlackBerry's website does not work. (deleting OS software and reinstalling...) I suppose it will make a descent paperweight.

  • Anonymous Dec 14, 2008

    Same issue. The suggested reinstall indeed is just a waste of time. Did not solve the problem...

  • edwardsva Dec 22, 2008

    i have the same problem ,track ball highlights but will not select, on mine the screen goes black after a minute or so, and have to take out the battery to get it to come back on, also none of the buttons work,it seems like the keylock is on. please help !!!!!!!!!!!!

































































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  • 7,752 Answers

You need to take the phone to a mobile service center and have the trackball service the pins could have alot of dust and dirt on them.

Posted on Dec 05, 2008

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2 Answers

NEED HELP SETTING VOICEMAIL.TRACKBALL IS STUCK, GOES LEFT,RIGHT,& DOWN,NO UP.NEED INSTRUCTION MANUAL.


You can download the user manual (as well as other guides) here:

http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=BlackBerry+Smartphones&subCategory=BlackBerry+Tour+9600+Series


If the trackball won't go in one direction, try putting one drop of denatured alcohol onto the trackball and then moving it all around, that should fix it. If it doesn't, lift the trackball up slightly -- very gently -- with the blade of a small pocket knife and blow compressed air underneath it.

Jan 22, 2011 | RIM BlackBerry? Tour 9630 Smartphone

Tip

How to move applications on a BlackBerry Tour


With its default setup, when you download an application to your BlackBerry Tour, it goes into the Downloads folder. However, this isn't where most users want to keep their applications -- typically they move them to the Applications folder, the Home folder, or a custom folder.

To move an application, highlight its icon with the trackball and press the BlackBerry button (the one with seven dots to the left of the trackball) and select "Move To Folder" from the menu that pops up. A list of all of your folders will appear; select the folder you want to move it to and either press the trackball or the Enter key. The application will disappear from the current folder and it can now be found in the folder you moved it to.

You can also move the application around within that folder, if you want to switch the order of programs. This can be useful for the Home folder if you're using the Zen layout, because the first six programs in the Home folder appear on the main screen. To change the order of applications within a folder, hover over an application you want to move, press the BlackBerry button, and choose "Move." Then go to the position you want to place the folder, and press the trackball.

If you want your downloaded applications to go somewhere else rather than the Downloads folder, you can specify a location by clicking the BlackBerry button when you're in the Home folder and selecting Options. Scroll down to Downloads Folder, press the trackball or Enter, and choose a new folder to save your downloaded applications to. (Be sure to save your change when exiting the Options screen.)

on Jun 01, 2010 | RIM BlackBerry? Tour 9630 Smartphone

1 Answer

Blackberry bold trackball goes left, right and down but not up how do I fix this?


This is a common problem on Blackberrys with trackballs. When the trackball goes bad you lose one direction first. Inovagent can replace your Blackberry trackball or you can find another local place to have it done.

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Ball on blackberry wont navigate up or down


Hi. BlackBerry smartphone trackball fails to roll in a particular direction because, debris is lodged in the trackball.
The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in a desktop computer.
Using for certain period debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem.
If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.
I hope this information will be helpfull.

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8220 , trackball wont go down


Trackball doesn't work if you have not selected the sensitivity.

To select the sensitivity, kindly follow the steps:
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2. Select option.
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Problem for RIM BlackBerry Bold 9000 Smartphone Track ball does not allow south scrolling; it only allows east, west, north, scrolling. What can I do to fix?


Hi,
1) Try to re-install the BlackBerry® Device Software using the application loader tool, before you re-install the software please back up the BlackBerry smartphone data.
2) The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in conjunction with a desktop computer. In the event debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem. If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.

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I cannot click using my trackball (AT&T Blackberry Curve 8310).I can scroll up and down but when i go to click on any applications, a menu comes up just as if the menu button to the left of the...


Trackball doesn't work if you have not selected the sensitivity. To select the sensitivity, kindly follow the steps: 1. Select menu. 2. Select option. 3. Select screen/key board. 4. Scroll down to find horizontal and verticle 5. Select horizontal-100 and verticle-100.

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My blackberry world edition's trackball suddenly started selecting things as if I pressed the trackball even though I haven't. If I open email it clicks the links in it as I scroll past and reply pops up...


You might have one of three things wrong with your blackberry 1. something is stuck down there like a peice of plastic causing the button to seem like its being pressed all the time or 2. there could be water damage in there thats if you bring your phone into the bathroom with you while taking showers humidity is like cancer to phones it might not show up right away but it can happen 3. someone might of pushed the trackball so hard that it dented the button in this case i would take it in to get repaired. If it is one of the other two it should be an easy fix you can check for either one of these problems underneath the trackball by removing the ring that is around the trackball you can do this by carefully prying around it off then you should be able to drop the trackball itself right out of the phone aswell as any thing stuck in there or if there is water damage or any water down there I suggest you turn the phone off as soon as possible to prevent any further damage then I would just leave the phone in a nice dry place to get rid of the water then the trackball should work again same thing goes for removing anything that might be stuck down there after that is all done with you should be able to reassemble it remember the ring around the trackball only goes in one way so do force it or you risk breaking it.

Cheers,
Kyle

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The speedball wont move to the left


Your trackball is damaged you need to get a replacement for it or you can pop it out and see if anything is just shifted out of place in that case you can just shift it back into place and carefully put it back in and then it should work just fine.

Kyle

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Please change the sensitivity, to change the sensitivity follow the below steps
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