Question about Intimus 421 SE Shredder

Open Question

Continuously detects a paper jam

Machine continues to detect a paper jam. I can get it to shred by pushing the red roller button everytime it stops. I have cleared rollers of all paper that may have been stuck. I have turned it off and unplugged it in an attempt to reset.

Posted by on

1 Suggested Answer

  • 1622 Answers

SOURCE: When ever we put one

Common Paper Shredder Problems and How to Fix Them
Paper shredders are great to use when you're concerned about privacy and preventing identity theft. However, the more you use your machine, the more likely you are to run into problems. Here are some problems you might experience with your machine, as well as a few quick fixes so you can get right back to shredding.

It won't work at all. If your machine isn't working, the first thing to do is to check and see if your shredder is plugged in. Obviously, if the device isn't plugged in, it won't be able to work at all.

You can't feed it paper even though the machine seems fine. First, check to see if there's a paper jam. If there is one, clear it up and you should be good to go. If there is no jam and the cutting mechanism is still operational, you probably need the help of a professional because there could be a problem with the motor or gears.

Your shredder is making a horrible squeaking noise. If your machine is noisy, chances are you just need to oil it, which you should do every time you empty the waste bin. To oil your device, simply apply some shredder oil to the machine's blades, run it in reverse, and shred some paper. The paper will soak up any excess lubricant and your device sun be much quieter when it's running.

The machine stopped all of a sudden. Some shredders require a cooling off time between uses. If you have such a device and it stops in the middle of shredding, it probably just needs a break. Turn it off and let it sit for about 30 minutes before you shred anything else.

It won't shred as much as it used to, In this case, you probably just need to oil your machine. Regular maintenance such as this will allow you to shred what you need to when necessary.

Your shredder is stuck in reverse mode. If this happens, try putting the device in the forward mode by pressing the corresponding button for several seconds. This should help clear up any paper that's stuck in the cutting head.

Help! A paper jam! Jams are annoying but they're easy to fix. Use the "reverse" feature to get the machine to spit out any jammed pages. You can also try to remove the pages on your own by gently pulling on them. If you regularly experience jams, your shredder might need to be oiled. You should also make sure to not shred more sheets per pass than the machine can handle.

Your shredder won't shut off. This is a relatively common problem with an easy fix: unplug the machine. If you experience this problem multiple times, there may be a paper blockage. To fix that, make sure the device is unplugged and then clear any bits away from the sensor. Turn the device back on and put it into forward mode for several seconds. That should solve the problem.

Also this might appear to be a problem with the drawer switch....

Check for paper built up that would prevent the drawer from going in fully...

Also check to see if the drawer switch is loose or not positioned properly...

it seems as though the switch is held in but the vibration of the shredder causes it to open and stop the shredder...

You can try cleaning the "bin- full" sensors. they are located on the inside of cabinet, on the bottom of the shredder "head". one will be to the left side of basket and one to the right. they kind of look like little glass eyes mounted inside of black rubber casings. paper dust on these will do this sometimes. if that doesn't do it then it sounds like your "bin-full" sensors are bad. a known problem with these has come out with modified sensors. if it was purchased within 2 years, it should still be under warranty.

Finally, if you have a problem that's not listed here or you're still having trouble even after trying to fix things yourself, call a professional. Doing so will not only save your sanity, it will ensure your machine doesn't get damaged. (It will also protect your warranty.)

If you need a High-Quality Paper Shredder for your home or office, you should really visit They have some of the best machines currently available and you can even order Shredder Oil and Bags from them. Plus, they offer free shipping on all orders over $75.00. Check it out for yourself now!

Hope it helped.

Posted on May 12, 2011

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


1 Points

Related Questions:

1 Answer

My Staples 16 sheet Microcut shredder starts the shredding operation after I push the button and continues the shredding operation after I shred a paper. How can I get the shredding mechanism to stop...

It's a tedious process to clean it out. Most auto switch shredders use either a tiny little lever or an optical sensor in the paper feed slot. Usually removing the shred head, picking all the paper out and blasting all the dust out with air will clean it up. Then run a few sheets of paper with shredder lubricant (basically clean mineral oil) to oil the blades and it should be good to go again. Just be careful cleaning that cutting head. I've donated many drops of blood to office equipment over the years.

Mar 14, 2015 | Staples Office Shredders

1 Answer

Do you have info on paper shredders that just stop

shredders have a small tag next to the cutter wheels that move when you insert paper to shred. This tag is easily jammed or damaged during operation. It is normally about the middle and will be positioned between two blades. If this is not moving when paper is inserted it will not switch the machine on. It is the same switch that wwhen jammed by paper will not switch off the machine after paper has been shredded.

Nov 08, 2014 | Office Shredders

1 Answer

How do you set it to continually shred. We used

Blow some canned air into the feed slot clean the sensors

Nov 05, 2009 | Quartet gbc Shredmaster 5550X Confetti-Cut...

1 Answer

Shredder continues to run after page is shredded, must be manually switched off.

there is a sensor that detects paper in front of it to turn on the shredder mech. it is probably covered with paper dust so the machine constantly thinks there is paper being shredded. give it a clean with a qtip moistened with isopropyl alcohol - make sure the shredder is unplugged first.

Jun 20, 2009 | Fellowes Powershred P-45C Shredder

1 Answer

The "bin full" keeps on coming on

first off, fellowes has had problems with the bin full sensors that sometimes, can only be corrected by replacing them. however, there are two things to check. make sure it doesn't have a bunch of shredded paper hanging down from the cutters. that can trigger the bin light as the sensore are located under the head, but above basket. last, but not least, clean the sensors. they get paper dust on them after awhile causing same indication. if those two things don't fix it, it will have to have sensors replaced.

good luck,

Jan 20, 2009 | Fellowes Manufacturing Powershred C-220...

1 Answer

Techsolutions TS-8000 runs continually when switch is on. Normally you need to feed it to start is in the on position

I have a TS2500 and it behaves in a similar fashion. It sounds like you may have a paper jam keeping the paper sensor switch turned on. The first thing to do is make sure that the container that collects the shredded paper isn't full. Everytime I fill mine up I have this problem. Emptying the bin and pulling the shredded paper from the bottom of the unit usually allows it to automatically shut off. If that isn't enough, make sure that you don't have a paper jam in the cutter rollers. The most important thing you can do is make sure the unit is unplugged before doing anything with the shredding mechanism.

Hope this helps.

Dec 09, 2008 | Tech Solution TS-4500 Shredder

1 Answer

PowerShred C-220 will not shred automatically

OK lets try.
You likely have a photo sensor that detects the paper and it is dirty.
It is likely covered with paper dust (hopefully only on the outside)
Locate the sensor and wipe it off or just wipe the entire throat area.
Hope this helps

Dec 05, 2008 | Fellowes Powershred C-220 Strip-Cut...

1 Answer

Unjamed, but jammed light remains on and won't shred

Most likely the PC board has gone bad. It will cost over 100.00 from fellowes.

Sep 06, 2008 | Fellowes Powershred 480 Shredder

1 Answer

Shredding stops after 2 or 3 inches

If you have a strip cut machine it may be a problem with the gears. if it is not a strip cut it may be overheating due to not being oiled. First check with your manual to make sure you are not exceeding your duty cycle some machines only have a 2min on and 10 min off cycle,

Oct 20, 2007 | Fellowes P70CM Shredder

3 Answers

My techko SH 3112Fa won't turn off

I had the same problem with my Shredded. In the centre of the paper feed slot is a little sensor that detects when you put paper in, it breaks some sort of light beam that is connected to the motor circuit.

Over time paper dust gathers on this sensor, covering it completely and fooling the machine to think that there is ALWAYS a piece of paper being fed into the shredder, the result being that the motor just runs continuously.

Clear the dust from this sensor and you'll fix this particular problem - a toothbrush worked great for me - don't use it to clean your teeth afterwards :-)


Oct 11, 2007 | Office Shredders

Not finding what you are looking for?
Intimus 421 SE Shredder Logo

Related Topics:

25 people viewed this question

Ask a Question

Usually answered in minutes!

Top Intimus Office Shredders Experts

Michael Dickerson

Level 1 Expert

26 Answers

Lonnie Arks

Level 2 Expert

43 Answers

ray gallant

Level 3 Expert

34564 Answers

Are you an Intimus Office Shredder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides