After putting in a CD and/or a DVD, my computer is not reading. It runs like it wants to read, however, it will not recognize the drive at all, nothing happens. I am working on a MX8711 Gateway Notebook, Microsoft Vista.
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should recognize the cd rom /dvd unit automatically
lower picture is of the c300 cd unit
anything look different from the original ............lowest picture
CRX880A Compaq Presario C305LA C508US C551NR Optical Combo Drive CD-RW DVD- ROM
No all cds/dvd work in all cd/dvd drives. I suspect your drive cannot read that make of cd although anothers cd rom can. Try making a copy of the disk on someone elses pc and try that in yours and you will probably find it works. You could always copy the cd to a pen drive and install it on yours from that.
Does the led on the dvd/cd drive flash after you've put in a disk? Go into "My Computer" and check that the drive is indicated there. If it isn't, then you would need to check the drive connector inside the computer to make sure it is connected properly and that it is not loose. If the drive is indicated in my computer, try another disk, perhaps a music cd, and see if the drive reads the disk. If it does, that tells you that you may have some defective disks. If the drive is detected in my computer, and no disks are read by the drive, then I would assume the drive is defective and replace it. Good luck!
Here you go...I hope this works for you....
CD/DVD Is Not Recognized
Many times, after inserting a disc into the CD or DVD drive, the disc is not recognized by that drive. CD-read and DVD-read issues can be caused by many sources. Perform the procedures presented in this General Computer Advice article when troubleshooting CD-read and DVD-read issues.
Begin with the first procedure and continue through the list. Try using the CD or DVD after each procedure is completed. For any procedure that requires changing current system settings, record the original settings before completing the procedure.
Verify that the correct disc (CD/DVD) is used when prompted to insert the disc.
For programs on DVD, verify that the drive containing the DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will haveDVD printed on the front of the drive. For programs on DVD, consider the following:
DVD drives can read both DVD's and CD's.
CD-ROM drives can read only CD's.
If multiple disc drives (e.g., CD-ROM and CD-RW, or DVD and DVD-RW, or CD-ROM and DVD-RW, etc.) exist on the computer that can read the disc (refer to the items under Step 2), insert the CD or DVD into the other drive and try the program again.
If you are attempting to install a program and the installation does not begin after inserting the CD/DVD into the proper drive, refer to the program's instructions for the installation procedure.
Clean the CD/DVD in the following manner:
Place a small amount of nonabrasive liquid soap on the shiny side of the CD/DVD.
Using your fingertips and warm water, gently rub the soap on the CD/DVD in a circular motion.
Rinse the CD/DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. (Do not use paper towels or tissue paper.)
Try to use a different CD or DVD in the drive to see if that disc can be read.
If possible, insert the problem CD or DVD into the DVD or CD drive of another computer to see if the issue persists.
Step 1: Unplug the power code from the Drive and start you PC and let it boot to windows without the drive. Once Windows is up and running. Step 2: Shutdown the PC Step 3: Connect the power code again to the drive and then run you PC.
Slow computer problem would be different then that non reading disks. Slow computer could happen in many cases, a virus is taking up all the memory, or defragmented hard disk, programs that required more memory and cpu speed. CD, DVD could fail to read due to loose cable, BIOS setup or damaged drive.
Hello Rfd832, What I see from the description is that the drive is a combo drive. Combo drives are CD-RW and DVD-ROM drives means CD-RW = Compact Disk-Read Write DVD-ROM = Digital Versatile Disk - Read Only Memory so these drives can read and write CDs but can only read DVDs (Cannot write or burn DVDs) If you want to be able to burn DVDs then you need to have DVD RW drive (either DVD+RW or DVD-RW)
You said that you are able to burn DVDs on other computer so please check the label on the DVD drive.. it should be DVD-RW/DVD+RW drive
There are separate lasers for CD reading, and for DVD reading. This is why it is possible to have a drive that reads only CDs but not DVDs, or the other way around. And your particular combo unit seems to have a lot of these problems.
Since the drive doesn't work it's almost definitely a problem with the drive itself (I'm assuming that there is nothing wrong with the discs you tried to read).
If that drive is still covered by a warranty period, send it back for repairs. Otherwise, I can't see the harm in trying to tinker with it yourself as the DVD portion of it is dead anyways.
Ummm, on a side note...CompUSA is going out of business and they are selling things cheap. I got a DVD lightscribe burner for $40...booyah!