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CD/DVD drive is not working

After putting in a CD and/or a DVD, my computer is not reading. It runs like it wants to read, however, it will not recognize the drive at all, nothing happens. I am working on a MX8711 Gateway Notebook, Microsoft Vista.

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  • Dreea1 Dec 17, 2008

    I have the exact same problem as kellyadolph. I looked in the boot area and it says "none". It did work at one time, but now it just isn't there. I looked in the device manager, I'm not sure if I'm in the correct spot, but I don't see anything about a CD/DVD. What do I do to make this work????

  • Joe May 11, 2010

    Is the CD/DVD listed in the device manager? If so does it have a yellow ? on it?

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No all cds/dvd work in all cd/dvd drives. I suspect your drive cannot read that make of cd although anothers cd rom can. Try making a copy of the disk on someone elses pc and try that in yours and you will probably find it works. You could always copy the cd to a pen drive and install it on yours from that.

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Here you go...I hope this works for you....
CD/DVD Is Not Recognized
spacer.gif spacer.gif spacer.gif spacer.gif Many times, after inserting a disc into the CD or DVD drive, the disc is not recognized by that drive. CD-read and DVD-read issues can be caused by many sources. Perform the procedures presented in this General Computer Advice article when troubleshooting CD-read and DVD-read issues.

Begin with the first procedure and continue through the list. Try using the CD or DVD after each procedure is completed. For any procedure that requires changing current system settings, record the original settings before completing the procedure.
  1. Verify that the correct disc (CD/DVD) is used when prompted to insert the disc.
  2. For programs on DVD, verify that the drive containing the DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will haveDVD printed on the front of the drive. For programs on DVD, consider the following:
  • DVD drives can read both DVD's and CD's.
  • CD-ROM drives can read only CD's.
  1. If multiple disc drives (e.g., CD-ROM and CD-RW, or DVD and DVD-RW, or CD-ROM and DVD-RW, etc.) exist on the computer that can read the disc (refer to the items under Step 2), insert the CD or DVD into the other drive and try the program again.
  2. If you are attempting to install a program and the installation does not begin after inserting the CD/DVD into the proper drive, refer to the program's instructions for the installation procedure.
  3. Clean the CD/DVD in the following manner:
  1. Place a small amount of nonabrasive liquid soap on the shiny side of the CD/DVD.
  2. Using your fingertips and warm water, gently rub the soap on the CD/DVD in a circular motion.
  3. Rinse the CD/DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. (Do not use paper towels or tissue paper.)
  1. Try to use a different CD or DVD in the drive to see if that disc can be read.
  2. If possible, insert the problem CD or DVD into the DVD or CD drive of another computer to see if the issue persists.

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Once Windows is up and running.
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Hello Rfd832,
What I see from the description is that the drive is a combo drive. Combo drives are CD-RW and DVD-ROM drives means
CD-RW = Compact Disk-Read Write
DVD-ROM = Digital Versatile Disk - Read Only Memory
so these drives can read and write CDs but can only read DVDs (Cannot write or burn DVDs)
If you want to be able to burn DVDs then you need to have DVD RW drive (either DVD+RW or DVD-RW)

You said that you are able to burn DVDs on other computer so please check the label on the DVD drive.. it should be DVD-RW/DVD+RW drive


Hope that helps.. :)

Thanks and Regards,
Srinivas

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1 Answer

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Computer CD-ROM drive help and technical information. DVD-RAM - ReWritable drive type that uses a phase-change technology like the CD-RW drives. ... CH000031, CD-ROM receiving power but does not work.


Computer DVD Support The Divix player is more expensive than a standard DVD drive and current DVD drives do not ... CH000327, Will a scratch cause a CD or DVD to not work?

CD or other disc tray does not close or opens by itself. A CD-ROM or other disc drive tray that does not close or remain in the drive ... If the above recommendations do not work, the drive tray does not push all.

Computer CD-R help and technical information The CD-R drive does not actually create pits on the CD, instead the burner ... There were issues with reading CD-R disks in the first revision of DVD.

Device Manager information and help Later versions of Microsoft Windows renamed this category to DVD/CD-ROM drives .... If the device does not work correctly, use Device Manager to remove the.

Computer Cleaning Information CD / DVD cleaning Floppy drive cleaning Hard Disk Drive cleaning .... If a keyboard does not work after trying it again later it is recommended that it be .

Good Luck, Read & follow instructions/Please dont for get to Vote/Thank You.

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