Question about Office Equipment & Supplies
Click Frequently Asked Questions. Type in "prints missing colors" ... Looks like you may have to replace the print head, which presumably would relatively expensive compared to the price of the printer.
Type in "clean print head". Up come directions for a "head refreshing" ... You may need to do that several times, then do a print pattern check.
If worst comes to worst:
Purchasing a Print Head
You may purchase a print head* for this printer through an Authorized Service Facility ( Find a Service Location) , or by calling 1-800-828-4040 between 8:00 a.m. and 12:00 a.m. midnight, EST, Monday through Sunday. When calling, speak the phrase"order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance. Be sure to have your model number (MP780) or part number (QY6-0049-000) ready for the sales person.
* Please be aware that the part is not returnable.
Posted on Dec 05, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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