Question about Sony Playstation 3 (PS3) Console

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I think the laser is going out?

The player will attempt to read the disc but will not play I have been told by Best Buy Stores that the laser could be going out or the lens has a problem. Who would I send this too and what would the costs be to correct this problem?
Sincerely,
Linda Wells

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I agree with mumma on resetting the system before you spend money to get it fixed. backup the data you want to keep. then try this.

1) (make sure your controller is plugged in) and press and hold the power button, turning the system on. you will hear a beep as soon as you touch it, then another beep after 5 seconds. keep holding the button and you should hear two quick beeps (not three, if you hear three, try again). as soon as you hear the 2 beeps release.

2) you should now be at a screen that has 6 options. click on restore file. it will tell you your files are corrupted, but that shouldn't be all that surprising.

3) click some yes's and let it do its thing. this may work, it may not. but it's worth a try before you pay money. (you can do this before or after you reformat your system and start from scratch, up to you)

Posted on Dec 05, 2008

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Http://www.sony.com/

you can try the link above for support for your console. The only other thing that I can suggest is that you reset your system and see if this makes any difference. Sometimes certain games can make the system act weird. If you don't mind losing saved data then I suggest restoring it to the factory default settings first then if you still have the same problem after it could be the disk drive itself. If restoring your system does not help then contact sony on the above link for further support and advice.

Also you did not say whether this happens with all of your disks or just some. If it is only some of them, then the disks can be cleaned with a little white spirit followed by drying gently with a soft cotton cloth.

I hope my advise is of some use to you

Posted on Dec 05, 2008

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