Question about Sony Playstation 3 (PS3) Console
The player will attempt to read the disc but will not play I have been told by Best Buy Stores that the laser could be going out or the lens has a problem. Who would I send this too and what would the costs be to correct this problem?
I agree with mumma on resetting the system before you spend money to get it fixed. backup the data you want to keep. then try this.
1) (make sure your controller is plugged in) and press and hold the power button, turning the system on. you will hear a beep as soon as you touch it, then another beep after 5 seconds. keep holding the button and you should hear two quick beeps (not three, if you hear three, try again). as soon as you hear the 2 beeps release.
2) you should now be at a screen that has 6 options. click on restore file. it will tell you your files are corrupted, but that shouldn't be all that surprising.
3) click some yes's and let it do its thing. this may work, it may not. but it's worth a try before you pay money. (you can do this before or after you reformat your system and start from scratch, up to you)
Posted on Dec 05, 2008
you can try the link above for support for your console. The only other thing that I can suggest is that you reset your system and see if this makes any difference. Sometimes certain games can make the system act weird. If you don't mind losing saved data then I suggest restoring it to the factory default settings first then if you still have the same problem after it could be the disk drive itself. If restoring your system does not help then contact sony on the above link for further support and advice.
Also you did not say whether this happens with all of your disks or just some. If it is only some of them, then the disks can be cleaned with a little white spirit followed by drying gently with a soft cotton cloth.
I hope my advise is of some use to you
Posted on Dec 05, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Over time dust and stuff can accumulate on the lasers that read the discs. You should try a dvd laser cleaner (its different then the disc cleaner you might purchase for a cd player). Its a disc that has a little brush on it. You insert it into the DVD player, you may need to run it 2 or 3 times, but when you use it, the little brush will clean the laser off. Another problem could be that sometimes the laser becomes mis-aligned, inhibiting the DVD players ability to read the discs. I would try the laser cleaner first as the only way to get the laser re-aligned is to take it to a service center and get it repaired. Our old PS2 stopped reading discs and my husband actually took the lid off of it and used a q-tip with some of the laser cleaner that comes with the dvd laser cleaner kit to clean the laser off - we're smokers and pet owners and it was just plain disgusting how dirty that little laser got! After that it ran fine and read all the discs that we thought had some how gone bad.
There are other possiblities too such as a bad laser motor, bad spindle motor (although I think this one is unlikely since you can hear it spinning) and other circuit related issues that can be causing your bad disc error. However these things would need to be diagnosed by an authorized service center.
I would say that as a general rule of thumb, if the cost of repairing exceeds 2/3 of the cost of a new unit, I would just buy a new one.
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