Question about Microsoft Windows XP Home Edition

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Win exp keeps giving a screen that says it must close every time

This problem started the other day i can't access any my documents
i have win xp s/p2 on a dell also have spysweeper and mc afee a/v
used both i come up neg. for virus/spywar etc...
also tried a sys restore with no result
also i don't have the o/s disk because it was preloaded at dell only have a recovery disk, don't know how to use it
thank you in advance for what ever you can do for me

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The recovery disk will wipe out everything on your computer to the way it came out of the factory. In other words, you'll have a fresh, clean, non-updated copy of Windows -- and lose all the documents you want.

Now, you say you can't get into your documents. What, exactly, is happening? What is this screen you see?

IF you're getting an error message when you try to open a file:
Right-click on the file
Select Open With
Find the program you want
Select "Always open with this application"
Hit OK.

If you're getting an error message when you try to go to "My Documents," you may have to rebuild it. In the short term you can go to Start: My Computer: C drive, Documents and Settings, your username, Documents.

Posted on Dec 05, 2008

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