Question about Kwikset 907 907-15 Satin Nickel Powerbolt Keypad Electronic Deadbolt

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Keypad won't work

Kwikset 907 907-15 Satin Nickel. My lock will not respond to the keypad. I tried to reset by pushing the black button on back and then punched in code, then pushed lock button and then finally pushed black buttton on the back again like the instructions said to. It still doesn't work.

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I called customer service and the person who answered was almost rude. They do not sell the internal assembly, I would have to purchase a new lock as it is out of warranty. End of discussion. Thank you for calling and he hung up. I could not in good conscience purchase another product from them.

Posted on Dec 02, 2013

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Does it beep when you press buttons on the keypad? Mine stopped responding, and would beep randomly. This is what I did:

Remove the batteries and replace them in about a minute.
If it beeps, you have a defective keypad.
Call customer/tech support:
Canada: 800-501-9471
US: 800-677-LOCK

They must have a lot of issues with keypads, cause they're sending me a new one in 3-5 days.

The woman was very friendly. Great customer support here in Canada.

-=dån=-

Posted on Sep 14, 2009

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You should take the cover off and make sure the wires are properly connected. I had the same problem and that is what was causing it.

Posted on Jun 16, 2009

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Posted on Jan 02, 2017

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1 Answer

Dead bolt does not align with the keypad, every time i turn the dead bolt it only goes in so far then i hear a click, and if i push the lock button it doesnt turn i hear a continuous click then the keys...


I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Good luck!

Apr 16, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I replaced the batteries. After inserting them back into the system, the lock does not operate. I have tried pushing program button 3 times and waiting 10 seconds, nothing. I removed the batteries again...


Here is a link to the complete set of installation instructions for the Kwikset 909-15:


http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

If, after following the instructions for replacing the batteries and reprogramming the lock it still doesn't work for you, I suggest contacting Kwikset Customer Support:
Kwikset Corporation
Consumer Service
19701 DaVinci
Lake Forest, CA 92610

Kwikset Customer Service
Call: 1-800-327-LOCK (5625)

This is a link to the customer support page:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

Feb 02, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

2 Answers

Do you know how to reprogram digital code?? kwikset 907 lock


1) Remove back cover (instructions usually are stuck on the inside of the back plate cover .. if not continue next ...
2) Make sure all batteries are fully secured.
3) Press the square Reprogram button
4) Press the keypads of your code. If you do not hear any sound when pressing the buttons, then it means your batteries are not fully secured.
5) After entering your code, press the middle keypad (lock) once.
6) To double check things are working right, then press the keypad buttons again and then when you see the deadbolt is unlocked, then press the middle keypad (lock) again to ensure the deadbolt comes out to lock.

Recommend periodic lubrication of the deadbolt lock for less strain on the batteries ,,, and lubricate the key lock occasionally as well.

Jan 06, 2011 | Kwikset 907 907-15 Satin Nickel Powerbolt...

1 Answer

Lock won't work. Our unit became sluggish. We changed the batteries, but now it won't lock or unlock using the keypad. Help.


Kwikset has a lifetime mechanical and finish warranty. Contact them from here:
http://www.kwikset.com/Customer-Support/Warranty-Information.aspx
Good luck!

Dec 18, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

The backlights on our Kwikset 909 are not lit. Is this controlled by one of the switches or could something not be installed correctly?


To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.
Good luck!

Dec 17, 2010 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

The back light is not working on our kwickset keypad smart controller.


When your door is locked, you must hit lock again before entering your code. After you hit lock the second time the LED back light will come on.

Dec 31, 2009 | Kwikset 907 907-15 Satin Nickel Powerbolt...

3 Answers

Keypad doesn't light up.


If this is a battery operated lock then the backlight doesn't stay on (otherwise it will wear the batteries out). To make the keys light up when you want to enter your code you have to push the lock button on the keypad first. If the keypad light has never come on then open the door and manually lock the interior lock then press the keypad lock button then the above instructions will work. This is the solution I got from Kwikset customer support and it worked for me. Hope this helps you.

May 19, 2009 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Won't unlock door and beeps when code is entered


Got in contact with kwikset took out battery pack then put it back in. keypad reset itself.

Dec 28, 2008 | Kwikset 907 907-15 Satin Nickel Powerbolt...

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