A few months ago we purchased a DVD player from Walmart for just $20. We took it to our cabin which we very seldom use. Last weekend we were there and took several new DVDs which we have purchased. All of them had times where the images froze.
I returned the player to WM in the box, but had no receipt. They said there would be no refund since they no longer carry them. Can you help?
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you have a defective dvd player. if it is only 3 months old take it back in exchange or repair under warranty. it all depends whom you purchased the item from. you could try running a cleaning disk, but chances are the players needs to be repaired, or replaced. Don't be surprised, i've bougth several in the last couple of years, two i had to take back the same day and exchange them. All of these electronics are made so cheap, it takes two or three units to get one good one. Try to stay away from RCA, Panasonic, and LiteOn.
Well, when that has happened to me, I have examined the DVD and there are usually fingerprints on the disk and removing them with plain water on a sponge and drying with a cotton cloth has solved the problem. The more oil from the print the more disturbed the picture.
I wrote to Walmart.com. The corporate office. They contacted my local store and the store replaced my machine with a brand new magnavox even though my machine was 1 year old, Try it. They told us that customer satisfaction was guaranteed. They also told us that the company was out of business.
this is the same response to another post the unit i purchased ran great for about 2 months then the video
started to freeze. power cycled solved the problem initially, but when
power cycling did not cure the problem, i started shaking and tapping
the unit. at a point of throwing the unit away - took the cover off to
see what's inside. with the cover off, it ran just fine . put the cover
back, ran ok for a while then started freezing video again. twisting the unit appears to make it function.. my solution that appears to work for my unit. . loosen
only the two back screws holding the plastic drive mechanism down to the
bottom plate (chassis) assumption is that the metal chassis was
twisting the drive mechanism and offsetting the photo pickup. this has worked for the past 2 weeks without a problem.
Cyberhome has gone out of business in the US. My DVR 1200 stopped working but I was able to repair some capacitors on the power supply to get it going again. You can find more support information about the 1200 and 1600 on these websites:
and search for Cyberhome.