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I am trying to install a new HP Printer C4345 and in order to do so I was advised I had to remove all of the HP 1500 elements. It will not remove HP Image Zone Express when I tell it to remove it. The system says wait on the system to remove it, bit nothing happens. Does this have to be removed to install the new printer.

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That software doesn't necessarily have to be removed for the new printer to work, but it could cause some conflicts down the road. I would recommend that you completely uninstall the printer (Control Panel -> Printers) and that you remove the printer in the Device Manager if it is still there. Then follow the instructions and install the new printer.
Good Luck!

Posted on Dec 05, 2008

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