Question about HP DeskJet 690c InkJet Printer

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I need the tool box software/programmme for this printer

As I am unable to carry out allingment, cleaning etc. Can anyone help?

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Go to this site for driver info http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd09005&lc=en&cc=us&lang=en&product=58156&dlc=en

Posted on Feb 12, 2007

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1 Answer

My prints are coming out dull


Try doing these steps:-

Check that the type of paper you are using in your printer matches ('Media Type') the setting in the printer software 'Main Menu' or 'Print' dialog box.


You may need to clean the print head nozzles. These can be cleaned by employing the 'Head Cleaning' utility from within the printer software interface you get when you want to print or by going via the 'Control Panel' (found via 'My Computer') and selecting the printers section. After the cleaning operations are carried out by the printer, a check pattern will be printed to show that the ink cartridge nozzles are clean. If there are still poor quality areas, repeat the operation.


You've not chosen the color option in your printer software interface. This has happened to many times. By default, my printer software had black selected for all printing.

Feb 16, 2011 | Minolta Magicolor 3300 Color Printer

1 Answer

Clean unable 46


This is very common on Brother MFCs - they self clean excessively and when they've done a set number of self-cleans, they refuse to print and give the error message you quote.

There is a work around - you can reset the self-clean counter - but this carries a small risk the waste ink from cleaning that is normally stored insde the machine in a tank/sponge MAY leak out. I've done the work around on my Brother MFC and, so far, no leakage so if I were you I'd take a punt.
Just Google "brother mfc unable to clean" and somewhere in the results will be how to reset the counter - it's all done from the keyboard so no tools required.

Oct 06, 2009 | Brother MFC-290C Printer

1 Answer

Still not printing - HELP!


Not sure whether this applies to your exact siuation but may be worth a try:
Brother MFCs self clean excessively and when they've done a set number of self-cleans, they refuse to print and give an error message which leads you (unsuccessfully) to the Troubleshooting section.

There is a work around - you can reset the self-clean counter - but this carries a small risk the waste ink from cleaning that is normally stored insde the machine in a tank/sponge MAY leak out. I've done the work around on my Brother MFC and, so far, no leakage so if I were you I'd take a punt.
Just Google "brother mfc unable to clean" and somewhere in the results will be how to reset the counter - it's all done from the keyboard so no tools required.

Sep 15, 2009 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Unable to clean


This is very common on Brother MFCs - they self clean excessively and when they've done a set number of self-cleans, they refuse to print and give the error message you quote.

There is a work around - you can reset the self-clean counter - but this carries a small risk the waste ink from cleaning that is normally stored insde the machine in a tank/sponge MAY leak out. I've done the work around on my Brother MFC and, so far, no leakage so if I were you I'd take a punt.
Just Google "brother mfc unable to clean" and somewhere in the results will be how to reset the counter - it's all done from the keyboard so no tools required.

Sep 07, 2009 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Unable to clean error message can selext "all or Color after hitting ink button


This is very common on Brother MFCs - they self clean excessively and when they've done a set number of self-cleans, they refuse to print and give the error message you quote.

There is a work around - you can reset the self-clean counter - but this carries a small risk the waste ink from cleaning that is normally stored insde the machine in a tank/sponge MAY leak out. I've done the work around on my Brother MFC and, so far, no leakage so if I were you I'd take a punt.
Just Google "brother mfc unable to clean" and somewhere in the results will be how to reset the counter - it's all done from the keyboard so no tools required.

Aug 16, 2009 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Canon Multipass F50 prints too much Yellow on photos


try realigning printer heads using the allingment on ya software look thru the printer manual to see how to hope this helps

Apr 12, 2009 | Canon MultiPASS F50 All-In-One InkJet...

1 Answer

Problems after replacing toner


You should just have to press the "GO" button to tell the printer that cleaning is complete and the printer will then carry on working once the toner has been added.

Feb 19, 2009 | Kyocera FS-C5015N Laser Printer

1 Answer

I have got a photosmart printer 2570 we had to delete some programmmes to fix the laptop and I am unable to loacte your start up cd disc for windows so we are unable to scan etc. please can I download...


Is there there a different # like photosmart 2573 or something else? I beleive 2570 is a series and I want to get you the exact software you need. Thanks.

Apr 28, 2008 | Office Equipment & Supplies

1 Answer

Cannot re-install Lexmark X6170


I get the same message when I try to install downloaded driver, 'user cancelled' or 'cannot install'.
Can anyone out there help?

Jan 01, 2008 | Lexmark X6170 All-In-One InkJet Printer

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