Question about Neff H7871 Convection/Microwave Oven

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Neff H7871 inner glass broken

Hi, last week the inner glass of ny Neff H7871 broke. Neff sent me a replace glass today, but.... how to replace it???

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  • mrreg Dec 18, 2008

    THE INNER GLASS ON OUR NEFF H7871 HAS BROKEN I HAVE REPLACEMENT GLASS BUT CANNOT FIGURE OUT HOW TO GAIN ACCESS TO REPLACE IT?

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Hi, I am having a same problem I have managed to order theglass from:-

http://www.4neff.co.uk/cgi-bin/product.pl?PID=876912&query=Neff%20H7871N1GB%2f01&model=H7871N1GB&path=127858

1. Open the door.

2. Take out the 2 screws just behind the handle, on the inside of the door, thedoor should flop down at the handle end.

3. Hold the door handle and pull the door out. It is only housed in by a slipin hooks at the bottom end.

4. Once you remove the door you will see the inner metal mesh and the inner doorbehind it.

5. Remove the 16 screws holding the inner glass with a special star type screwdriver bit no T30.

6. Once you done that the glass housing holding the inner glass can becarefully prised free and taken off the inner door assembly.

7. Once you done that remove and inner glass, and be careful to leave the glassseal intact, clean around the frame housing and the seal then replace the newinner glass and reverse the process.

PS. Be careful of the inner door once you've removed the outer door, asthe hinges holding the inner door tend to shut quickly as there is less weighton the hinges.

It will do the job if you follow these instructions. AL (srahbah@hotmail.com)

Posted on Nov 04, 2011

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I Have just replaced the inner glass on this model of Neff. It is not obvious but is straight forward. Please request info if required, no charge of course, Rossco.

Posted on Sep 07, 2009

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Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Neff H7871 inner glass broken - 74d7933.jpg

Posted on Dec 07, 2008

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1 Answer

How to replace inner glass panel on Neff H7871 microwave


Hi Bill, I am having a same problem I have managed to order the glass from:-

http://www.4neff.co.uk/cgi-bin/product.pl?PID=876912&query=Neff%20H7871N1GB%2f01&model=H7871N1GB&path=127858

1. Open the door.

2. Take out the 2 screws just behind the handle, on the inside of the door, the door should flop down at the handle end.

3. Hold the door handle and pull the door out. It is only housed in by a slip in hooks at the bottom end.

4. Once you remove the door you will see the inner metal mesh and the inner door behind it.

5. Remove the 16 screws holding the inner glass with a special star type screw driver bit no T30.

6. Once you done that the glass housing holding the inner glass can be carefully prised free and taken off the inner door assembley.

7. Once you done that remove and inner glass, and be carefull to leave the glass glass seal intact, clean around the frame housing and the seal then replace the new inner glass and reverse the process.

PS. Becareful of the inner door once you've removed the outer door, as the hinges holding the inner door tend to shut quickly as there is less weight on the hinges.

It will do the job if you follow these instructions.Good Luck. AL

Oct 10, 2011 | Neff H7871 Convection/Microwave Oven

1 Answer

Neff H7871 oven door does not stay closed. Catches do not appear to be working


The door latch is either cracked or broken.The door when gets closed the door latches clicks.But if the door latch is loose or cracked it will not click and door will not close.The door needs to be disassembled and the door latch has to be replaced, if the latch is cracked.Also to check the latch from inside the door needs to be removed.-------- This will help.thanks.Helpmech.

Jun 29, 2011 | Neff Microwave Ovens

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The inner door glass shattered and now no power


There's a safty switch which prevents the unit from operating if the door isn't fully closed. When the glass shattered a small piece may have blocked the switch from operating properly. Check around the door seals for any irregularities.

Mar 22, 2010 | Neff H7871N2GB Convection / Microwave Oven

2 Answers

Replace light bulb on the Neff H7871 combined oven and microwave.


The bulb is positioned at the top of the oven, accessible only from the outside. You'll need to pull off the top and bottom trim strips, remove the bottom trim strip locators, remove 2 fixing screws from the left edge of the oven (with door open), and the 2 fixing screws from behind the top trim strip. The oven should then just slide out. You only need to pull it out 6 inches or so to gain access to the bulb cover. You'll need a T20 driver to remove the cover, then the bulb unscrews as it has an SES fitting. Bob

Mar 17, 2010 | Neff H7871 Convection/Microwave Oven

1 Answer

Glass continually shattering on combination neff oven


That's a huge gap.

You might ask their customer service people to authorize the replacement of the whole door or the glass and the inner door panel where the gap is.

If they won't help you, you could clean it thoroughly, then carefully caulk the gap with high temperature caulk.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Oct 09, 2009 | Bosch Microwave Ovens

1 Answer

Neff microwave h7871 arcing


This antenna is called the stirrer here in the US. Its purpose is to stir the microwaves to ensure even cooking.

The cover is usually made of plastic, as opposed to ceramic, and it keeps grease and food particles off the stirrer to protect it from arcing, which can damage the surfaces and the magnetron.

The stirrer, stirrer cover and the area around it should be cleaned with a mild, non-ammonia cleaner.

If the cavity metal of the oven is chipped or charred, it will have to be sanded smooth and clean and dried thoroughly.

Then you can apply some high-temperature appliance paint, available in appliance parts stores and hardware stores.

Also, the stirrer will arc if it is not turning when the oven is cooking. That may mean a bad stirrer motor.

If your waveguide cover is burned, it will need to be replaced. It provides important protection for the magnetron and stirrer.

You can download Neff manuals here.

Even if you don't find your exact model, they should all have contact info for Neff in case you need to call them to get spares / parts.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Dec 13, 2008 | Neff H7871 Convection/Microwave Oven

1 Answer

Neff h7871


If it went dead almost immediately after pressing the Start pad, that\'s usually a shorted high-voltage capacitor.

If it went dead a few seconds after pressing the Start pad, that\'s usually a failing high-voltage transformer.

Here are some links you or someone you know can use for test help, but read their safety warnings first:

http://www.microtechfactoryservice.com/cap_test.html
http://www.microtechfactoryservice.com/diode.html
http://www.microtechfactoryservice.com/mag_test.html
http://www.microtechfactoryservice.com/xformer.html


We\'re happy to help and we appreciate your thoughtful rating of our answer.

Jul 06, 2008 | Neff H7871 Convection/Microwave Oven

2 Answers

Power Problems on NEFF H7871 Combi Microwave


It would seem there is a bad connection in the fuse holder or in the wall socket or in the microwave itself. Maybe you can narrow it down to the microwave by trying other devices in the wall socket. If it's the microwave, it's time to call for serivce.

Dec 11, 2006 | Neff H7871N2GB Convection / Microwave Oven

1 Answer

Power but no display to unit


Not sure about the Neff brand, but in general you'd want to check for 110VAC power on the primary side of the low voltage transformer on the control panel / board. If that is present, check the secondary for voltage, about 12-30VAC. If the unit has a VFD type display, there will be a heater filament supply, usually around 2.5-6VAC. Also look for bad connecitons on the VFD. If those voltages are present, check connections on the board, look for bloated / bulging capacitors, shorted diodes, breaks in the board, etc. Also look for thermal cutouts and thermostats. If this doesn't fix it, can you take several photos of the inner parts and circuit boards?

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