Question about Maxtor Personal Storage 3200 (U01E200) 200 GB Hard Drive

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My Maxtor 3200 ext. drive which I had for one year now (no pbs.) not being recognized by my system and I see a Code 10 error in the Device Manager.

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First you can use your troubleshooter in your device manager to find out what that code 10 error is or you can go to the maxtor website in the support or troubleshoot section and tell them your code 10 error,it might be a driver needs to be updated.

Posted on Dec 05, 2008

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1 Answer

My laptop no longer recognizes my external hard drive. Device Manager gives me an error code 10.


Connect the Maxtor to a different computer, to see if the device works in some other computer.

If the warranty is still valid, exercise the warranty to get a replacement.

If the warranty has expired, disassemble the casing, and disconnect the USB-to-disk-drive interface from the disk-drive.

Connect the disk-drive as a "slave" disk-drive in some other computer, to see if the USB-to-disk-drive interface is the part that failed.

If all else fails, search online for commercial "data recovery services" -- for a large amount of money, they will disassemble the disk-drive, repair it, just long-enough to copy your files.

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Until you put an Operating System, Windows, Linux etc, on the formatted drive, it will NOT recognize the drive, it will not recognize anything...

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Hello,


While it's attached to the desktop try: Right-Click on Computer or My Computer and select Manage. In the window that comes up you will see Disk Management, select it and wait a few seconds then look through the right hand side. The first drive listed will likely be your boot drive. If it shows up there but is unallocated report that back. If not take it to the PC store nearest you and ask the technicians to move the HDD in the passport to a new shell for testing, if that works buy the new shell.

If neither of these works the drive may be damaged, if you need the files that are on it and it seems to be damaged, report back here with your Country, State and City and I will locate the nearest Data Recovery pro and refer you in.


Hope this helps FixYa,


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1 Answer

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I assume you have look at the Microsoft Knowledgebase article?

You can also check this troubleshooting article.

You might need to force reinstallation of some devices, the external HDD at least, but maybe also the USB controller device in the Device Manager.

Worst case scenario, open the disk and connect the HDD internally (IDE/SATA depending on the interface).

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ok do 1 think plug it on another 1 pc or lap to make sure that its workin...
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