Question about Brother MFC 420CN All-In-One InkJet Printer

6 Answers

Brother MFC 420 CN

Error msg,"Near Empty Black?. Replaced the ink cartridge & performed reset and cleaning function, still the same message. Old cartridge was 80% full! Given print command, print process starts, attempts to print or I will say goes through the print motion but the output is blank white paper. It has printed before. In total I will say printed about 20/25 pages from this printer since I have purchased. Very light use. I am not able to fax anything from this machine either. Always finds the receiving fax machine as busy, never able to send fax. Only thing it can do now is scan any documents to the computer. I bought this multi function brother printer after reading review on the CNET website.Please help before I have to buy some other brands. I had high hopes about the performance of this printer but it had failed me so far.

Posted by on

  • 7 more comments 
  • b46love Jan 16, 2008

    when we fax papers ,we get back , busy/no response .it print good it has ink in it tell me how to fax step by step and see if i am to this right .think you .mrs. belcher

  • Anonymous Mar 07, 2008

    My printer just started this it will print off line but wont print on line. I unstalled it and then installed it but that did not work. Every thing else will work

  • Anonymous Mar 23, 2008

    When I reset the printer a message comes up cyan is empty. I purchased a new cartiridge and replaced it. Message is no cartridge after replacing and will not print.

  • Anonymous Mar 25, 2008

    near empty lack and i can't clean-et

  • marty gross Mar 30, 2008

    I've replaced the black cartridge and when I clean and test print, there continue to be lots of missing dots on the black pattern. Tried cleaning about 10 times. The colors are OK.

    This printer is about a year old and new cartridges are $42/pair for black. I'm debating just investing the money in a different brand printer that works.

  • the warrior May 22, 2008

    I have tried all solutions to this problem where black ink says near empty and that is after trying 2 brand new ink replacements.wont clean the black ink either. any Help would be appreciated

  • Anonymous May 24, 2008

    No Cartridge .
    But i changed new cartridge

  • Anonymous Mar 12, 2014

    replaced drum and cartridge and printing is too light to read; all errors have been cleared/reset; operating (receives and prints job) but is not legible

  • Anonymous Mar 30, 2014

    My brother multi- function printer will print, but when I scan it says "check connection."



6 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,074 Answers

The brother printer is not a good brand i also have a brother mfc 3220cn and it gives the same problem, what you have to is unplug the machine and let it stand for about 2 days take out the cartridges and clean the printing with air replace back them and plug in.that should remedy your problem.i urge on you never to buy brother printers.if you buy them get a bottle of phensic along with it.good luck my brother.

Posted on Apr 04, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

What is the meaning of unable to initiate? where is the ink sensor located?

Posted on Jun 01, 2009


I just use tape on one end of the ink cartridge, fools the sensor

Posted on May 14, 2008

Take out black cartridge. clean sensor with que tip slightly moist with water. while doing this readout will say replace black cartridge. do so and it should work. mfc 420cn

Posted on Apr 27, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Do you use your Brother printer regularly? There are pipes that conduct the ink from the cartridges to the head. Maybe ink cannot flow because they are obstructed with dry ink.
Word of advise: when the printar says that the ink cartridge is empty, there is still some amount of ink in it. Brother states this is by design, to avoid drying inside pipes. So, don´t use tape to fool the sensor.

Posted on Mar 15, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I have done a similar task to fix mine. I take out the cartridges,put them back in and let the machine think they are new cartridges and perform a cleaning. then that usually gets it working again

Posted on Apr 11, 2007

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Not detecting ink cartridge - or saying empty - Brother MFC 240c

Is it an ORIGINAL BROTHER cartridge ? ?


A cheaper version ? ?

Aug 22, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

Changed yellow ink to new cartridge. Printer won't recognize.

I contacted the Brother site, the support function there. Pursuant to what I found there, I unplugged the printer for ten seconds and replugged. The message display then told me that cyan was empty, and that magenta was near empty.

I installed a new cartridge in place of the empty cyan, and that fixed it.

Jun 04, 2009 | Brother MFC 420CN All-In-One InkJet...

2 Answers

MFC 420 CN says blue is empty--cartridge brand new

Alright so here is the issue. When you installed the new cartridge it should have asked you if this was a new cartridge or used and to press 1 or 2 depending on your answer. This tells the printer to reset the levels. Try taking all the cartridges out and turning the printer off/on with them still removed . Then reinstall them one by one answering the used or new question when asked. Also to take into consideration is that print cartridges have a use by date. If it is not used by the recommended date then it may read as a used cartridge or not at all. Verify this date on the packaging if still available. All else fails buy another cartridge.

Mar 14, 2009 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Brother MFC-210C does not reset after ink is replaced

The usual obvious fix is to buy a new catridge, insert, power off machine, then switch back on to reset any sensors. But if the circuitry on the machine itself is faulty it wont fix it.

I used to own an MFC 260C. It had a perfectly good full ink catridge in it, that was working fine, suddenly did not recognise the cartridge anymore.

I pulled the machine apart and found that 2 of the 4 sensors on the cct board at the back of the cartridge housing were loose. These sensors pass light through the exposed part of the cartridge to see if ink is there. So if these are faulty, you will never clear the "No Cartridge" or "Ink Empty..." or "Near Empty Ink ..." messages on the MFC260C and probably other similar printers in the MFC range.

Why did they fail? Because the soldering on these sensors was poor quality.

I would never buy another Brother machine because of this, also because they design the machine to be totally useless unless all the ink ccartridges are full. Shame on you Brother, and kiss my *** for the $160 pile of junk I bought off you that was only on its second batch of cartridges (ie very little use)

Nov 21, 2008 | Office Equipment & Supplies

1 Answer

Mfc-240c reading offline and empty black

Regarding your problem: If one of the color ink cartidges is out of ink, the MFC 240C printer will not operate when you only install a black ink cartidge. It requires that all four catridges have ink available in them for it to function. When you examine a cartridge it may appear that it has a little ink in it when you get message that the cartridges needs to be replaced because a little ink remains to prevent the print head from drying out.

Sep 24, 2008 | Brother Multi-Function Center MFC-240C...

1 Answer

Brother printer MFC 420 CN

I wouldn't be surprised. Since you're going to need black ink eventually anyway, put in a new black cartridge and find out.

Sep 16, 2008 | Brother MFC 420CN All-In-One InkJet...

4 Answers

Brother MFC 5840CNZ displays Ink Empty on CYAN when new cartridge is installed

Something that has worked for some Brother owners to get cartridges recognised.

1. With your MFC powered up, open it up and remove the cartridge you are having a problem with, then close the MFC, leaving it powered up. It should report that there is no cartridge in the machine.

Still with the MFC powered up, open it up and reinsert the ink cartridge, then close the MFC. It should either ask if you have replaced a cartridge or go into its cleaning mode.

Answer "yes" to "have you replaced cartridge?" and it should either "print" or "clean" and then "print".

Nov 08, 2007 | Brother MFC-5840CN All-In-One InkJet...

3 Answers

Brothers 420 cn printer question

try with clean the catridge nozzel and see if it is not working then you replace the catridge. bye

Sep 24, 2007 | Brother MFC-3240C All-In-One InkJet...

Not finding what you are looking for?
Brother MFC 420CN All-In-One InkJet Printer Logo

2,241 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers


Level 3 Expert

379 Answers

Jim Keysor

Level 2 Expert

329 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides