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Hp doesn't start. Always open xp window saying gathering info Please wait while windows configures scan. Installed cd with no problem.

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As soon as you start rebooting your computer, hit F8 over and over again until you get into a boot menu. Pick "Safe Mode."

It should boot. This is a temporary fix.

When you're in, click Start, then Run. Type in "msconfig" without the quotes. Hit Enter.

A new window pops up. Click on the Startup tab. Find a file called hpqtra08.exe and undo the checkbox. Hit Apply and OK. msconfig will ask you if you want to restart with the changes; you do.

Your computer should boot normally. When it does, msconfig will ask you if you want that menu to appear next time you boot; you do not.

Posted on Dec 05, 2008

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I have just bought a HP Photosmart plus B210 printer. I have installed it ok and it is wireless connected. everything seems ok for printing but when I try to scan to Paint shop Pro 7 or from Word 2003 it...


Hello Carol,

The first thing you want to do is check to make sure the scanner driver is installed properly and working.

If you are running Windows XP or Vista; go to Start Menu \ Control Panel \ Scanners and Cameras
NOTE: For Vista user you must select "classic view" in control panel to see scanners an cameras.

For Windows 7; go to your Start Menu, in the "search programs and files" section (found below "all programs") type in "scan". You will see a result for View Scanners and Cameras.

Now you should see the HP scanner here. If it is not here then you need to reinstall because the scanner was not installed properly. If the scanner is here, right click on it and select Properties. (For Windows 7 you do not have to right click, you will see Properties at the bottom of the window).

In the properties select "test scanner". If this test fails, the driver is not working and you should uninstall and reinstall the HP.

If this test works then the driver is properly installed. HP should have provided you with some sort of scanning software, try scanning using that. You can also try scanning using Windows Fax and scan (for windows 7), Windows Photo Gallery (Windows Vista) or the Windows Scan wizard (Windows XP).

Thanks,

Pat

Nov 07, 2010 | Office Equipment & Supplies

3 Answers

Windows xp professional not restarting, lost the original CD


Hi

You will need to choose the option to log into normal windows and remove the setting from msconfig,

You do not need to be in safe mode to remove avast

Go to

Start>Control panel> Add/Remove programs

finde Avast in the list and click uninstall


Please can i ask that you leave feedback and vote if this has been useful

Feb 11, 2010 | Microsoft Windows XP Professional

1 Answer

How to install win xp sp2 from cd on hp 530 laptop


1 - Place CD in the Drive
2 - Restart PC and go into Bios by pressing Del, F2 or whatever instruction the start up screen says.

3 - Go to Boot configuration and set it to Boot from CD
4 - Save and Exit
5 - Follow onscreen instructions untill you get to the Windows install screen.
6 - You may have to create a partition (Drive Letter) on your hard drive if nothing was there before, you can assign as much hard drive space as you want to this. If your not sure just use all the space available. This will be your C drive.
7 - Pick the drive you just created and install windows on it using the on screen menu. It will ask you if to format the drive, say yes and use NTFS not FAT as NTFS has more features.
8 - Just say yes to all questions asked after this point.

When windows is installed it will ask you for a CD key and to activate by going on the net, I'm afraid I can't help you with this.

Jan 19, 2009 | HP 530 Notebook

1 Answer

When I hit scan it says "no scan options"


Hi just follow the below steps and the problem will be resolved.

Solution:
Step one: Verify that the Digital Imaging Monitor is ready

The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon normally appears in the system tray at the lower-right corner of the computer screen, and the monitor is ready when a check mark appears on the icon after Startup is complete.

If the Digital Imaging Monitor is in the system tray, proceed to Step two.

If the Digital Imaging Monitor does not appear in the system tray, follow these steps.
Windows 98, Me, and XP

1.Click Start , and then click Run .
2.In the Open text box, type msconfig .
3.Click OK .
4.In the System Configuration Utility window, click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Windows Vista

1.Click Start .
2.In the Start Search text box, type msconfig and press Enter .
3.On the User Account Control window, click Continue . The System Configuration Utility window displays.
4.Click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Step two: Populate the destination list

1.The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
2.Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
3.On the Windows desktop, double-click the HP Solution Center icon.
4.On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
5.If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
6.Click Settings .
7.Click Scan Settings and Preferences .
8.Click Scan to... Setup .
9.Click the Destination List tab.

NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.

10.If the Front Panel Destination List is empty, continue with this procedure.
11.If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
12.Click each program to include on the Scan To list.
13.Click the Add arrow.
14.Click OK .
15.Scan a document using the Scan To button on the front panel.
16.If the scan fails, try to scan using the HP Solution Center Scan button.
17.If the scan still fails, proceed to Step three to uninstall and reinstall the software.

Step three: Uninstall and reinstall the software

1.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
2.If the software installer does not automatically start, complete the following steps.
3.Click Start , and then click Run .
4.In the Open text box, type X:\setup , where X is the letter of the CD-ROM drive.
5.Click OK .
6.On the installer screen, click Uninstall . If there is no Uninstall option, the software installation is incomplete.
7.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
8.If the model supports custom install, install HP Imaging Device Functions to scan from the printer. The recommended install will install this feature automatically. It must be manually selected during a custom install.
9.Follow the onscreen instructions until the printer software is completely installed.
10.After successful installation, scan a document.

Step four: Service the product

If you have completed all the steps listed above and are still experiencing a problem, service the product.

Thanks
Riz

Dec 28, 2008 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Not able to open windows


Sounds like a hard Drive problem. A virus actually. The Best thing to do if Safe Mode Failed is the Repair Your system, to do this insert your XP CD and wait until it says 'Press any key to boot CD' Press any key and follow instructions to repair windows. If it works, run a virus scan immediately. If Not, take it itno a computer technitian to look at it if you want the stuff on your Hard Drive, of if you feel you don't care too much just wipe the Hard Drive and Re-Install Windows XP. just do the same thing as repair but instead follow the instructions for Installing XP and choose either Clear or Erase Hard drive if you don't want the info or choose don't clrear or Erase if you really want stuff from your hard drive, But run a Virus scan Immediately asap.

Hope This Helps

Nov 18, 2008 | Compaq Presario M2000 Notebook

1 Answer

My Hp Pavilion dv4000 screen stays blank


have you got a bootable cd or recovery cd , boot from it and do a fresh installation, i think your windows has got corrupt

Nov 05, 2008 | HP Pavilion dv4000 Notebook

1 Answer

Scanner doesnt work


Step one: Verify that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon normally appears in the system tray at the lower-right corner of the computer screen, and the monitor is ready when a check mark appears on the icon after Startup is complete. If the Digital Imaging Monitor is in the system tray, proceed to Step two. If the Digital Imaging Monitor does not appear in the system tray, follow these steps. Windows 98, Me, and XP
  1. Click Start , and then click Run .
  2. In the Open text box, type msconfig .
  3. Click OK .
  4. In the System Configuration Utility window, click the Startup tab.
  5. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Proceed to step three to uninstall and reinstall the software.
  6. Select the HP Digital Imaging Monitor check box.
  7. Click Apply , and then click Close .
  8. Click Yes to restart.
Windows Vista
  1. Click Start .
  2. In the Start Search text box, type msconfig and press Enter .
  3. On the User Account Control window, click Continue . The System Configuration Utility window displays.
  4. Click the Startup tab.
  5. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Proceed to step three to uninstall and reinstall the software.
  6. Select the HP Digital Imaging Monitor check box.
  7. Click Apply , and then click Close .
  8. Click Yes to restart.
Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
  1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    • On the Windows desktop, double-click the HP Solution Center icon.
    • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
    If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
  2. Click Settings .
  3. Click Scan Settings and Preferences .
  4. Click Scan to... Setup .
  5. Click the Destination List tab. NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
  6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
  7. Click each program to include on the Scan To list.
  8. Click the Add arrow.
  9. Click OK .
  10. Scan a document using the Scan To button on the front panel.
  11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, proceed to Step three to uninstall and reinstall the software.
Step three: Uninstall and reinstall the software
  1. Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
  2. If the software installer does not automatically start, complete the following steps.
    1. Click Start , and then click Run .
    2. In the Open text box, type X:\setup , where X is the letter of the CD-ROM drive.
    3. Click OK .
  3. On the installer screen, click Uninstall . If there is no Uninstall option, the software installation is incomplete.
  4. Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
  5. If the model supports custom install, install HP Imaging Device Functions to scan from the printer. The recommended install will install this feature automatically. It must be manually selected during a custom install.
  6. Follow the onscreen instructions until the printer software is completely installed.
  7. After successful installation, scan a document.
Step four: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Aug 14, 2008 | HP Officejet J5780 All-In-One InkJet...

1 Answer

I am trying to scan a pic and my scaner says no scan options


Step one: Verify that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon normally appears in the system tray at the lower-right corner of the computer screen, and the monitor is ready when a check mark appears on the icon after Startup is complete. If the Digital Imaging Monitor is in the system tray, proceed to Step two. If the Digital Imaging Monitor does not appear in the system tray, follow these steps. Windows 98, Me, and XP
  1. Click Start , and then click Run .
  2. In the Open text box, type msconfig .
  3. Click OK .
  4. In the System Configuration Utility window, click the Startup tab.
  5. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Proceed to step three to uninstall and reinstall the software.
  6. Select the HP Digital Imaging Monitor check box.
  7. Click Apply , and then click Close .
  8. Click Yes to restart.
Windows Vista
  1. Click Start .
  2. In the Start Search text box, type msconfig and press Enter .
  3. On the User Account Control window, click Continue . The System Configuration Utility window displays.
  4. Click the Startup tab.
  5. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Proceed to step three to uninstall and reinstall the software.
  6. Select the HP Digital Imaging Monitor check box.
  7. Click Apply , and then click Close .
  8. Click Yes to restart.
Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
  1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    • On the Windows desktop, double-click the HP Solution Center icon.
    • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
    If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
  2. Click Settings .
  3. Click Scan Settings and Preferences .
  4. Click Scan to... Setup .
  5. Click the Destination List tab. NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
  6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
  7. Click each program to include on the Scan To list.
  8. Click the Add arrow.
  9. Click OK .
  10. Scan a document using the Scan To button on the front panel.
  11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, proceed to Step three to uninstall and reinstall the software.
Step three: Uninstall and reinstall the software
  1. Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
  2. If the software installer does not automatically start, complete the following steps.
    1. Click Start , and then click Run .
    2. In the Open text box, type X:\setup , where X is the letter of the CD-ROM drive.
    3. Click OK .
  3. On the installer screen, click Uninstall . If there is no Uninstall option, the software installation is incomplete.
  4. Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
  5. If the model supports custom install, install HP Imaging Device Functions to scan from the printer. The recommended install will install this feature automatically. It must be manually selected during a custom install.
  6. Follow the onscreen instructions until the printer software is completely installed.
  7. After successful installation, scan a document.

Jul 08, 2008 | Office Equipment & Supplies

1 Answer

Scan


please reintall the device driver

Mar 30, 2008 | HP PSC 2410 All-In-One InkJet Printer

3 Answers

Don´t Print my HP Officejet v40


From what I can see Vista already has the drivers for this printer built in, so if you have installed the Windows XP drivers from CD you may need to remove them first and see how it goes with the standard Vista drivers.

Please note that some functions may not be available as this product is not completely Vista compatible.

More information available at HP HERE.

Jan 21, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

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