Question about Philips GoGear HDD6330 MP3 Player

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FM radio not showing up

The fm radio no longer shows up on the main menu. It disappeared after doing a factory reset. How is this fixed? (If someone has the original files from a working player, maybe that might work if I could get those from someone)

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Hello,

First try making sure you are holding the reset button down long enough to reset the unit to factory settings. This can be up to 20 seconds. You will have to completely reconfigure the unit after that.

I hope this helps,
--Robert

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1. In Menu mode, select FM radio.
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3. Select Yes to start automatic tuning.
The radio scans and saves available stations
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The first time you turn on the FM radio, you will be
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1 Answer

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OK this seems to easy a fix for you, but try it.
* In the main menu where it lists your options (and where FM Radio would be) press the 'Menu' button on your Microphoto (bottom right button) and there is an option to 'Configure Menu' and in there should be the option to show FM Radio again. Hope that helps you.

I have a similar, but different problem, so ill list below, maybe it will help someone out.

i also replaced the (broken) 8gb microdrive with 8gb compact flash in my Zen Microphoto, which worked flawlessly! BTW i bought the A-Data 'SPEEDY CF 8GB' from newegg.com.

My FM Radio still shows up, but only gets MONO sound on the Right channel, its very frustrating. i took it all apart again and made sure no connections were loose or broken, but everything seems perfect. i believe it to be a firmware issue, i think ill try to roll back the drivers. im using firmware 1.31.01.

its just annoying to have to roll back to Media Player 10 everytime just to install the firmware and have windows properly communicate with the zen... :[

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I have the same problem and don't see a way to set the frequency of the stations if you can't set the radio to on...............

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1 Answer

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It is supposed to be there. I have also never heard of this, but it sounds like some of the software is missing. Try a reset to factory default, and if it does not show up, accept the reconditioned unit. After all, if u send yours in to be fixed, it is now a reconditioned unit anyways. If it has been less than 30 days, you can return it for a full refund to wherever u purchased it from, and then start all over again buying a new unit. But the reconditioned units have the same warranty as a new one. So if it's past 30 days, might as well accept it.

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1 Answer

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The service may not be available in your area. Make sure the headphones are connected to the player when searching for radio stations: Here's pg 15 of the user manual:

FM Radio (if applicable)
The Sansa
®
player includes an integrated FM radio for listening to live broadcast FM
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Listening to FM Radio
To listen to live broadcast FM station, follow these steps:
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2. A radio frequency menu will appear.
3. Press |<< or >>| to adjust and search for the desired frequency, or select
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Yes this is a common problem with no soultion. could try taking it apart and reseting all the connectors inside see if that works?

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I had the same problem with all three of my Roady XTs. I posted a video with directions for solving the problem on YouTube:

http://www.youtube.com/watch?v=BGMWf0aUTjw

Basically, you just need to have the antenna unplugged when you power up, and push menu right away, then select. Not sure why, but it worked on all of my Roady XTs. On the oldest one I had to push menu more than once. Good luck!

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1 Answer

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Hello,
If it can fixed at a reasonable price, it might be better to try to have it repaired.
Hope it helps.

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