Question about Whirlpool Refrigerators

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Dec.5/08 From Michelle Liboiron Vazquez 36 Bardwell Crescent Toronto, On M1R 1C9 phone 416-288-1787 cell 647-388-5172 DESCRIPTION: WHIRLPOOL GOLD MODEL # GR9FHKXPSO1 SERIAL # EU3113337 6.5 4.000 TYPE 19TFA MFG DATE 08-07 Please contact me regarding a purchase of the following appliance last July 2007. It has been giving me problems since a few months afterI bought the Refrigerator. I am concerned it may possible be defective. This is the second refrigerator that was sent to me. The fist was damaged. The Problems are two: frosting up in the Freezer and filing up with water in the fruit/veggie crispers. I wasn't sure the route of the problem and as it was not on a regular basis at first I let it go..As time went on now it seems to be happening every week. However now my problem is that the Brick will not return it as it is passed the year. I have had Direct Energy Technical Support Repair to investigate the problem. Other than the fact they recommended I don't fill with too many groceries; they cannot find the problem.....Their recommended solution was to drill holes in the crispers as they are deeply set & shaped where water does fill andthey beleve more air will not cause moisture. I refused as it would damage the product if Whrilpool was able to replace with an alternative product...Hence on a regular basis I'm left with dicarding my groceries as a result the water spoils my food. This is costing me high grocery bills needless to say. I purchased it from the Brick Super Store in Scarborough.....Warden/Eglinton last July and request a recommendation from your company. I request to return this particular style/model for an alternative. I feel this has become an urgent matter now as I hav incurred extensive spoilage and now having to go to grocery store too often only to repeat my purchases..especially by way of freezer burn on meats/fish and waste with fresh fruit and vegetables. The result is an increase cost on my grocery bill. I can no longer continue wasting my finances on throwing out food only to be buying again and again. Pleaase elevate this problem to a Customer Service Resolution Officer and give recommendationsto a positive resoltuion to my problem. Thankyou in advance for you urgent attention in this matter. Thankyou, Sincerely, Michelle Vazquez

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5 Suggested Answers

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SOURCE: whirlpool refrigerator with freezer on

The drain line that comes through the casing may be plugged or the trap at the bottom of the hose where it drains into the drain pan under the refrigerator may be plugged. If water is freezing it is because it is being held back by a restriction.

Posted on May 09, 2008

  • 400 Answers

SOURCE: I have had to have my appliance repair man unthaw

Three things. First is that your defrost element is faulty, replace. Second, if the defrost element is working there is usually a thin filiament of aluminium which is attached to the element and inserted into the drainpipe, this keeps the drainpipe from freezing up by radiant heat conducted from the element. Thirdly, your main pc board defrost side is faulty and needs replacing.

Posted on Mar 10, 2009

  • 67 Answers

SOURCE: Whirlpool ED5PHAXSB side by side refrigerator not cooling...

There are a lot of possibilitys. You'll have to use the process of elimination.

But it could be the thermostat (make sure your setting is midway) The milk spoiling indicates it is too warm so bacteria is breeding

Get a refrigerator / freezer stand alone thermostat (about $5) That will give you accurate readings. The fridge shoud be between 35 and 40 F and the freezer 0 plus or minus 3 when set correctly

It could be your condensor fan is clogged or just that your coils need cleaning (underneath or behind) Use a vacuum with the brush end or chisel point. Dust can cut you efficiency by 20 or 30% by itself.

Assuming this is frost free model the defrost timer may be acting up in the freezer.

Forgive me for not knowing where the coils are and if it is frost free but I can't find a manual for this particular model. However the principles apply in any case.

Posted on May 09, 2009

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Not an original solution - but a good one. Remove panels at the back of the freezer compartment to expose the heater unit or heater wire that defrosts the freezer coils and wrap a solid copper wire gently around the heater/ heater wire and place the loose end in the drain. This will conduct heat to the freezer drain and help keep it open. I did see a manufactured part in one of the appliance parts websites but it did not match my unit.

Posted on Jun 09, 2009

  • 744 Answers

SOURCE: My freezer was developing frost / not cooling very good.

Hi, With the information you supplied i'm going to assume there is an ice build up at the rear of the freezer. Your problem is going to be with your defrost system. I will also assume you have the ability to repair this yourself. This is going to be one of three problems with your refridgerator, 1st thing to do is remove shelfs and panel in the back of the should see ice build up on the evaporator...don't worry get a hair dryer and melt the ice. Next locate the wires for the heater...using a multi meter test the heater for condinuity...if the heater is bad replace it, If the heater is good replace the defrost thermostat..the stat normally is a barrel looking part clipped onto the evaporator pipe. The last possible problem could be the evaporator fan, have you heard the fan running in the past few hours?..if you are not sure pull the panel out to where you can see fan and watch it over an hour to see if it turns. I have included links with pictures of what the parts you need to check are: defrost stat heaters evap fan. Hope this helps. If you have any other questions please feel free to comment again. If you decide to get a repair guy in should not cost you any more then $120 - $200 depending on make/model/problem Good luck! P.s Please don't forget to rate my solution Thanks! and thanks for using Fixya. Mike

Posted on Jul 29, 2009

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