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How to use the solutions in this document
To resolve the issue, try each solution
in this document, and then use the steps in this section to print a
self-test report. This step determines if the product hardware functions
correctly. When you have resolved the issue, and the product
successfully prints a self-test report, there is no need to continue
Print a self-test page
Follow these steps to print a self-test report.
Load plain paper in the paper tray.
Press the Power button (
) to turn on the product.
Press and hold the Power button (
Press the Resume button (
) four times. The self-test page prints.
: Try to print a self-test report after every solution even if the solution resolves the issue.
Remove one cartridge and close the access door. If the cartridge light goes off, the bad cartridge has been removed. If the light continues to blink, remove the other cartridge and reinstall the first one. If the light goes off, the cartridge in the printer is the good one.
Check 16V leg of power supply. I had same problem, but since the carridge and lights worked I assumed power supply was OK. Tried all kinds of things but nothing worked so I replaced the HP5650 with another one. Same problem. Changed power supply and both printers worked. When I put a DVM to the original PS I had the 32V leg but the 16V leg was dead. Who would have thought?
1) Close the print head cover, and turn off the printer. While pressing the Resume/Cancel button, press the Power button.
(Do not release the buttons. The LED lights in green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button.
(Do not release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 3 times, and then release the Power and Resume/Cancel buttons.
4) When the LED stops blinking and lights in green, press the Resume/Cancel button 4 times. Finally press the Power button.
The indicator light blinks, it says you're low on ink in one or both cartridges. If you've changed cartridges and it still blinks, you may have stuck or dirty pins in the cartridge station(s). Use a damp, lint free cloth to make sure the pins are clean and move freely