Question about Gaggia Syncrony Espresso Machine

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Gaggia Syncrony- "Decalcify" message- what do I do?

The machine is about 14 months old, it brews fine, but is showing "Decalcify" on the screen. I descaled it but it is still there. I cannot find any info regarding this message in the manual. Any suggestions as to what I can do? Thanks!

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  • Anonymous Mar 31, 2008

    my machine keeps saying "decalcify" and I'm not sure what I do?

  • Anonymous Mar 23, 2014

    When I plug the machine in and turn on the switch the screen lights up but there is no message and the machine does not do anything.
    I have tried pressind othe buttons but nothing.
    Coul it be revived or should I get rid of it.



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If the decalcify messsage continues to appear after you've descaled, press the ESC button for 3 to 5 seconds to clear the message.

Posted on Sep 30, 2007

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Although I don't remember it, I had the same problem, and there is a way to reset it by pressing a combination of buttons. I called where I bought it and they new the fix.

Posted on Aug 19, 2007


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1 Answer

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What is the proper method to descale?

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Gaggia syncrony digital DECALCIFY, I done the prosess but i have the worning about DECALCIFY

You must use the correct tablets for this, gaggia make special decalcifying tablets.
The machine must be cold when running the program.
It takes about an hour to run the solution through the machine.


Please dont forget to vote this answer was helpful.

Many thanks


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How to decalcify?

1. place water and descaler solution into tank
2. remove milk frother from arm
3. place a jug under steam arm
4.hold down the button 2nd from the right next to the menu button for a few seconds.
5.descaling machine open steam knob will appear on the display
6. after descale has finished "fill water tank" will appear.
7. refill tank with clean water no descaler the button 2nd from the right as in step 4
9. rinsing machine will appear.
10. when finished"close knob"will be displayed
11. refill water tank
12. ventilate will appear on the display the hot water button and allow to run
14.ventilate will disappear,warming should be displayed.
15. job done !!!

Jan 27, 2010 | Gaggia Titanium Espresso Machine

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