Question about HP Officejet J5780 All-In-One InkJet Printer

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HP J5780 all in one printer

The printer is one year old. Lately the first roll that the paper touches seems to pull more than one sheet of paper causing the printing to be part on the first sheet and the rest on the following.

It appears that the same problem has caused alinement problems when printing expensive Christmas address labels.

We were using the same set up from the year before, 5160 label setting. After trying everything we could, we managed to get get some printed.

It appears that the first roller does not grab the sheet firm enough and the a slight slipping could be causeing the sheet it to reach the printer out of the proper spacing.

If it is a roller problem, how do I get to the roller? I did clean the roller that you access through the rear door. That did not solve the problem.

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  • 78 Answers

Jahomner,

Your problem is one of two things. the first is that the paper settings for your machine is not set to plain paper. the unit will adjust the gap size to suit the media coming through the unit. check that your paper is set to plain a4 or plain letter, dependant on your location around the world.
the other issue is simple wear and tear on the unit. the seperation pad and feed rollers in your document feed assembly may be dirty or worn out. you can clean the rollers with some alcohol, however this does not fix your problem, that the chioce is replacement of the unit as HP do not supply spare parts for their inkjet range of printers.

Gremlin11

Posted on Dec 10, 2008

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Posted on Jan 02, 2017

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