Question about HP OfficeJet 6210 All-In-One InkJet Printer

12 Answers

Error message carriage paper jam I have tried everything including disassembling the paper feed, searching the insides with a spot lite, beating and shaking, removing sensor connectors,& calling HP service center. All I got from some funny talkin east Indy / pakistany no-mind, was an "offer" to buy another up graded piece of HP ****! I think it must be a software issue, not a sensor or other mechanical problem. FRUSTRATED

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  • 5 more comments 
  • HP HATER Dec 05, 2008

    no help at all. where are the experts I was told would help me? Was I just scammed by some crook? I need answers, not more guesses.

  • HP HATER Dec 05, 2008

    Nice try! what a joke.

  • HP HATER Dec 05, 2008

    OK, what sensor? and where is it?

  • HP HATER Dec 05, 2008

    Well I tried the power off 20 sec. held #6 down still the same paper jam message. I thought I PAID for an expert, not just other stuppid guesses. If this is what I get for my money, I want a refund. Oh and thanks for nothing!!!!

  • HP HATER Dec 05, 2008

    ok i tried;no good. doesn't anyone know what their doing here?

  • HP HATER Dec 05, 2008

    Just ******* and refund my 9.95

  • HP HATER Dec 05, 2008

    I cleaned the strip.no good. cant someone tell me where the sensor is that is telling this peice of poop to think it has a paper jam?

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12 Answers

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Please try to not rate this under 3 diamonds....seeming that the responses are not what you are looking for, why not try the chat assistance, or just take it in for repairs.  The chat assistance is more personal, and will help the technician understand your problem more thoroughly and better fix your issue.

Posted on Dec 05, 2008

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Try following...

1. Turn off and unplug the printer. Duh.

2. Prop open the top so you can work. I used a screwdriver under the hinge.

3. Wet a q-tip in plain water and *important* shake off the excess. Don't drip water into the printer guts. Again, duh.

4. Carefully wipe off both sides of the encoder strip until it looks translucent gray. I did this by gently twisting the strip so I could press downwards with the q-tip. Do all of it that is exposed then slide the carriage to the other side and clean the strip section that was hidden by it. Be careful, if it breaks you're screwed.

5. Dry the strip. I used my fingertips. If you use a rag be sure it's soft and lint free. IMPORTANT: Dry it only from left to right towards the spring. Going the other way might cause the strip to fall off. And again, you're screwed.

Posted on Dec 05, 2008

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Please click on this link to resolve your issue. Follow it step by step:

Clear Paper Jam

Regards

Posted on Dec 05, 2008

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LEAVE PRINTER ON THEN,

  • Remove ALL ink cartridges and close all covers
  • Unplug power cord from back of printer
  • Wait 4 minutes
  • Plug power cord back in and wait (for about 5 minutes)
  • When prompted install ink cartridges and wait a few minutes

Click the setup button on the front of the printer scroll down to the tools menu and then run clean print head 3 times and last of all run align printer 1 time.

Posted on Dec 05, 2008

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Try to move the carriage with your hand and aLso apply some greese material on the steel rod on which the carriage moves.and then take the carriage from left to right with your hand manually 10 -15 times.and then again try it should now work out .

Posted on Dec 05, 2008

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Hi,
I have seen this problem a lot. 1st turn off the machine. All inkjets have a thin strip of metal that enables the machine to tell where the carriage is. If you look at the section where you add the ink, you'll see it run along behind the carriage. The common cause of this problem is that strip being dirty or damaged. You may be able to clean the strip using a clean cloth and a little bit of alcohol. After you do this, turn the machine back on and test it.

If the fix above doesn't work then the most time and cost effecient solution may be to buy a new one. Unfortunately, these machine are not made to be serviced. As a printer technician I find that they are very hard to get parts for and, even if I can get them, they are so expensive that a repair costs more than a replacement printer.

Please don't kill the messenger :(
I don't agree with doing business this way but many manufacturers find it profitable.

I hope you find this information helpful.

Posted on Dec 05, 2008

  • Maurice Holliday Dec 06, 2008

    This is very likely a carriage a carriage problem and if you've sufficiently cleaned the encoder strip then you may have to replace this machine.



    Please understand that we do not work for HP or any other company for that matter. We are just people who have knowledge in an area that most do not. Our aim is to share that knowledge. We work for the pride of being able to help. The potential reward (a small fraction of your refundable 9.95) is just a secondary consolation. We are truly motivated by altruistic goals. So, while it may be difficult to transfer our knowledge to you through the internet, rest assured that we are doing the best we can.

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HI
There is a solution on the HP website, the carriage is the part that moves left to write to put the ink on the paper.
HP say move it to the opposite side from where it is gently. That didn't work for me, i got a bit more violent and moved it quickly from side to side getting a nice smack on each side and it came right, strangely enough. 

Posted on Dec 05, 2008

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  • 194 Answers

You could have a tiny peace of paper jamed but you said you took it apart try to uninstall the printer and reinstall

Posted on Dec 05, 2008

  • Cordderryl Pittman
    Cordderryl Pittman Dec 07, 2008

    please take a few moments to rate my responce

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It's possible if you're done so much you could have a sensor that has just gone bad. You can also try to right click on 'my computer' select manage then services and application>services> then go down until print spooler and right click and select stop> then right click and select start. Turn the printer off wait a second and turn back on see if this resolves the issue.

Posted on Dec 05, 2008

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Try checking the sensor is it connected properly.also replace the smallmini boaRD where the sensor is connected.

Posted on Dec 05, 2008

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Do you have a Carriage jam on the printer? Try pressing STOP or CANCEL if that doesn't work Reset the printer, if that doesn't reset the problem you need to service the printer.

Posted on Dec 05, 2008

  • Ekse Dec 05, 2008

    If you have done everything as you say you have, why did you come here? buy a new printer.

  • Ekse Dec 05, 2008

    A semi-full reset will do the following:
    The user settings to the factory
    defaults, Language and country settings on some models, Fax logs, Fax headers,
    Fax speed dial information.

    Reset the All-in-One to the factory default
    settings by using these instructions:

    1. Unplug the power cable from
    printer when the printer is powered on and wait for 20 seconds.

    2. Then,
    press and hold # and 6 while plugging in the power cord.

    Continue holding
    until it displays Semi Full Reset message in the front panel of the
    All-in-One.



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Its possible that you had a problem on the prnter head,

try doing a print head alignment on the printer utility.

Posted on Dec 05, 2008

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1. 1 Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.

2. Step 2 Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.

3. Step 3 Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.

4. Step 4 Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.

5. Step 5 Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.

6. Step 6 Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
Step 7 Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch

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1. 1 Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.

2. Step 2 Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.

3. Step 3 Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.

4. Step 4 Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.

5. Step 5 Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.

6. Step 6 Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.

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2. Step 2
Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
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Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
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Hi,



. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3.
Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4.
Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5.
Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

6.
Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

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Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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Please perform the below steps.

1. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3.
Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4.
Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5.
Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

6.
Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

7.
Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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