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The pilot light to our fireplace insert keeps going out. after the fireplace is lit, we here a click and then the pilot light goes out and the fire goes out. we already changed the thermocoupler.

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Check venting, exhaust, the adj vent in fireplace. If that does not work your valve failed, warranty it. If no warranty expect to pay between 90 to 150 dollars.

Posted on Dec 05, 2008

  • Armando Bernal Dec 09, 2008

    Giving me a thanks for trying means I was completely off the diagnosis, please post back when you do find the problem so I can further become educated.. Thanks

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1 Answer

Got pilot light but wont fire up all power on


Unfortunately, your question/problem didn't include the brand/manufacturer and model number of the heater, fireplace, etc. However, most of the time, it's that the gas control has not been turned from the PILOT position to the ON position, once the pilot has been lit and it .

Check that first, If that doesn't solve the problem, get back to me with information I listed above.

Hope this helped you solve the problem.

Jun 15, 2011 | Heating & Cooling

1 Answer

I have a dru fireplace model richelieu, it was lit now for some reason the pilot is out i tried to re light according to the instructions provided here but the pilot seems to go out when i let go of the...


From what you have described, the problem can be related to three things: The pilot needs cleaning or the Thermocouple has failed. Or, you're not holding the gas control valve in long enough for the thermocouple to properly heat up. It usually requires at least 1 minute.

To clean the pilot all you need is a can of compressed air with a straw nozzle (like you clean your computer with) to blowout the pilot tip opening.

If none of the above solves the problem, then it's definitely a failed Thermocouple. Or your particular burner may use a Thermopile or Thermogenerator. Whichever it is, they all serve the same purpose. Which is allow the gas to flow to the pilot when it's lit or stop the flow if the pilot goes out unexpectedly.

Hope this helps you to troubleshoot and solve the problem. Please let me know. Thanks.

May 27, 2011 | Heating & Cooling

1 Answer

I have a Marco gas fireplace model# 794019C. It is the millivolt pilot generator type. I first changed the thermopile and cleaned the spark ignitor to get it to light. I have checked continuity and...


Mike, I suspect that the problem you're having is not related to the new Thermoplie (Pilot Generator) you installed. Its with the Thermocouple. The clue was "Some of the time its hard to keep the pilot light lit". The Thermopile controls the opening and closing of the gas valve, when the wall switch is turned ON/OFF. The Thermocouple, is what keeps the gas valve open and pilot light lit all the time. If there's no flame heat on the Thermocouple, it closes the gas valve. Rather than replace it, you can try polishing it with some very fine sand paper, then wipe the tip with a cotton ball soaked in alcohol. If the Thermocouple is really pitted, don't attempt this. Just replace it. If you do replace it, when you make the connection to the gas control valve, finger tighten the nut, then tighten only 1/4 turn more with the appropriately sized wrench.

By the way, MARCO is no longer in business as MARCO Fireplace. It was purchased by Lennox Hearth, a division of Lennox Heating. And your model firsplace is no longer manufactured. If you continue to have problems with it contact Angie Parrish at Lennox via email angie.parish@lennoxhp.com.

Hope this helped you solve the problem. Please be kind enough to rate my response to you. Thanks and have a good day!

Mar 25, 2011 | Heating & Cooling

1 Answer

Hello, i lite the pillot and and start up fire so its working and some time during the day the pillot goes out?


If you have a standing pilot that wont stay lit and you have to keep relighting it, it can only be a couple of things that will do this.
1. Try tighting the thermocouple at the gas valve. (this is a thin copper line that goes from the gas valve and goes to the pilot light.)
2. Make sure that the tip of the thermocouple is in the pilot light flame.
3. Make sure that the thermocouple is clean.

if you have done these and it still doesnt stay lit, buy a new thermocouple.

Mar 21, 2011 | Heating & Cooling

2 Answers

My fireplace wont stay lit with the glass on the min i take the glass off it will stay lit i have a good vent and it is propain could it be that there ant enough gas presure it is a heat n glo 6000 the...


The reason this is happening is that the overload switch, which is part of the safety features has gone bad. That's why the burner will only light with the glass off. The orange color of the flame from the pilot flame is normal for propane.

Unfortunately, this is not a DIY fix. If you can find a qualified service technician, that's the best way to go. As, Heat-n-Glow fireplaces are a basic, builder box line. And as such, have some quirks that other, more expensive gas fireplaces don't have.

Hope this helps solve your problem.

Feb 18, 2011 | Heating & Cooling

1 Answer

We have an older (22 years?) 'Insta-Flame (model HE30 TN) natural gas fireplace insert. The pilot light is out, as we painted to inside of the firebox. The instructions show to 1) turn the dial to 'off'',...


On some gas valves the pilot setting is on the same dial as pilot on and on .on others the pilot light has aseperate button on right side of control dial. If yours has this there will be a cut out on cotrol dial that must be aligned with button to allow it to be depressed to light pilot. If yours has this align control dial cutout with pilot button,depress button and light pilot,hold for about one min. and slowly release,if pilot light stays lit,turn down thermostat and rotate control dial normally to right . There should be arrows or marks on dial and gas valve to line up. If pilot light stays lit turn dial to next position and check to see that pilot is still lit. This should be on position, turn up thermostat and burner should light. If your dial has pilot light setting on it then rotate dial to each position,try to depress dial and when you have right one dial will depress allowing you to light pilot. Follow same procedure as above and you should be in business. Hope this helps.Thank you

Nov 11, 2010 | Heating & Cooling

1 Answer

My Majestic DVR36RN gas-log fireplace insert will not start. No ignition when striker is depressed, no flame lit at all. Gas inlet line open, pilot switch to "pilot" as directed. Maybe...


Majestic DVR36RN: Here's what you need to do: Verify gas line is open. (You said you already have done that). Next turn the switch to pilot (you said you did that too). Make sure wall switch is on also. Now press and hold the pilot switch and hit the ignitor. Once it lights you need to continue to hold the pilot switch for roughly 1 minute. Release the knob and the flame should stay lighted. Now, turn the knob to on. You should be all set now.

Nov 09, 2010 | Heating & Cooling

1 Answer

I need help relighting the pilot light on my Marco mfg gas fireplace-model # 794015c


First, turn the wall switch to the off position. Second, turn the key all the way tcountercockwise to the open position. At the front of the unit, below the hearth opening there is a black front access panel. Should have a little recessed part. pull it out and expose the gas valve. Turn the plunger/knob that says off, on, pilot to the pilot position. You'll knw your in the pilot position when it lines up with the indicator (usually a red or black mark on the gas valve body). If you are in the pilot position, you will be able to push in the pilot (it will feel springy). Push the plunger in and then push the red button (piezo ignition button) in until it makes a snapping sound. You may have to do this several times because the air has to bleed out from the pilot tubing. This should light the pilot BUT wait. DO NOT LET GO OF THE PLUNGER ONCE THE PILOT IS LIT. You need to keep the plunger depressed for about 30 seconds and then let it go. After 30 seconds let the plunger go and verify the pilot is lit. If not try the last step over. After the pilot is lit, you may turn the plunger/knob to the on position. Now go back to the wall switch and flip it on. If it doesn't come on tap it hard. Sometimes dust can actually prevent it from making good connection. I work on fireplaces for a living and coincidentally worked on this model today. Simple as pie.

Dec 28, 2008 | Heating & Cooling

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