- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
When you say voice mail, do you mean your personal vmail box or the AutoAttendant? If so you'll need to login to the 998 mailbox and modify the "Custom Service" prompts (menu# 5-3). NOw as far as the ringing goes, you might try doing an extension data clear procedure by doing Intercom -> *790 (I think it's Intercom 7900 on the older systems). Otherwise you should call a local Panasonic Dealer for a service call. Contact me offline for a referral.
Thanks for the opportunity to help with your problem. If you also have voice mail through your phone service provider, it's possible that while you are on the phone, the incoming call is "waiting" (meaning you are hearing a beep while you are still talking assuming you have call waiting). If you don't pick up the incoming call, your caller will hear your "voice mail" message and leave a message. However, your answering machine will not indicate that you have a message.
If my assistance was of any benefit whatsoever, please give me a rating so I can continue to improve my service. Thanks for using FixYa.com.
There is a feature that most dealers do not activate called "Voice Mail Transfer" which transfers an incoming call to a person's (or department's) voice mail box. Forwarding calls to someone's mailbox is not possible without special programming by a certified dealer.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.
if you have voice mail, you can set the number of rings before forwarding to voice mail in the administrative options of the voice mail menu itself. Call your voicemail and listen for administrative options. Follow the prompts.
Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.
Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?
Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it.
This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail.
I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail.
Did you set this up yourself? How did you program the phone system?