Question about Dell 962 Photo All-In-One InkJet Printer
I've had my printer a year, and I have twice had a problem with getting this message relating to the colour cartridge. The first time the cartridge was still 3/4 full, so I went through all the options of cleaning the nozzle and connections, which did not help at all. The only solution was to buy and install a new colour cartridge. This time the cartridge is still almost full and the printer was printing quite merrily until yesterday. When I turned it on today to copy something the message came up. I've been throught the same old cleaning process and still no joy. It looks as though the only solution will be to buy another cartridge. This makes me really cross when the cartridges are nowhere near empty.Is this a ploy by Dell to make us keep buying cartridges ? Anyone got any tricks to resolve this problem ?
I feel your pain. Seems like a ploy. One person suggested a class action suit. I can not find any solutions on the net. Try an empty cartridge to see if it re-sets. If you find anything email me. email@example.com
Posted on Feb 28, 2007
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