Question about Dell 962 Photo All-In-One InkJet Printer

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Right cartridge incorrect

I've had my printer a year, and I have twice had a problem with getting this message relating to the colour cartridge. The first time the cartridge was still 3/4 full, so I went through all the options of cleaning the nozzle and connections, which did not help at all. The only solution was to buy and install a new colour cartridge. This time the cartridge is still almost full and the printer was printing quite merrily until yesterday. When I turned it on today to copy something the message came up. I've been throught the same old cleaning process and still no joy. It looks as though the only solution will be to buy another cartridge. This makes me really cross when the cartridges are nowhere near empty.Is this a ploy by Dell to make us keep buying cartridges ? Anyone got any tricks to resolve this problem ?

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Re: right cartridge incorrect

I feel your pain. Seems like a ploy. One person suggested a class action suit. I can not find any solutions on the net. Try an empty cartridge to see if it re-sets. If you find anything email me.

Posted on Feb 28, 2007

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I have a Lexmark X4650 wireless printer that for 1 year has been working perfectly after each cartridge (blank and white Lexmark 36 or Colour Lexmark 37) I come to change the colour cartridge this time...

If you're using genuine Lexmark cartridges and you've already tried rebooting your printer and reseating the color cartridge in the ink cartridge carrier, then it could be a faulty color cartridge. Your cartridge may need to be replaced from the retail store where you bought it from. If it's beyond the return period, in that case, you'll need to contact Lexmark technical support for additional assistance.

May 15, 2011 | Lexmark X4650 All-In-One InkJet Printer

1 Answer

Right cartridge incorrect

your cartridge no. is incorrect. so plz correct cartridge.
black colour cartridge no. is 27 or 56 and
tri-colour cartridge no. is 28.
right side cartridge is wrong.

Mar 01, 2010 | HP PSC 2175 All-In-One InkJet Printer

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Right cartridge incorrect and printer will not

I have the same issue where the printer displays "Right cartridge Incorrect". However, it's had no problems up until about two weeks ago and I've had the right cartridge in place for about a year or so.

Printer: AIO 922 (All-In-One 922)
Ink: Remanufactured ink

Jul 11, 2009 | Dell 924 All-in-One InkJet Printer

2 Answers

Right cartridge incorrect error message

Dunno if you can. The Lex is lookin for a chip in that cartridge and isn't seeing one.

I am sure there is a trick to disable this check - will look on web and update later

Mar 27, 2009 | Lexmark X4550 InkJet Printer

1 Answer

924 printer-colour cartridge-

Still Blinking: Remove both the Cartridges take a Paper Towel turn the catridges direction so that u can see a Copper plate with small boxes on it....... Just wipe it twice or thrice with the Paper Towel.......... Now insert it and Power on the Printer and see whether u have the same error message if still it gives the same error message..........Get the catridges replaced......
Good Luck...........

Jan 25, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell AIO 962 printer faulty

The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
  1. Go to
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers.
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.
  1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
  2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
  3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
  4. If the issue is still not resolved replace the color cartridge.

Malik Khan

Jan 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

5 Answers

Dell 962

Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!

Feb 14, 2007 | Dell 962 Photo All-In-One InkJet Printer

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