Question about Brother MFC-5840CN All-In-One InkJet Printer

4 Answers

Unable to continue cleaning message for Brother 5840CN

I have narrowed the problem down to the ink absorber box full problem but do not know how to get to it to clean or replace it. How do I get the right part of the case off? Thanks.

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  • dradenhausen Mar 18, 2009

    I need try cleaning this as well.  Already reset the purge count and flushing count back to zero without success...please help!

  • rfuller313 Mar 20, 2009

    I had the same problem, but using the adviced worked! I didn't have the "flushing" wording though, but everything else worked!



    THANKS SO MUCH! :)

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You will have to remove the scanner top to get to the absorber box, a little more complicated that I care to explain in this forum. You could just reset the absorber box count and move on...the ones I have cleaned were not that bad when this problem and error 46 occurred. Go in to maintenance mode by pressing Menu, *,2,8,6,4 withing two seconds. If the lights are not blinking, press the stop key and retry procedure. The display will not say maintenance if you have error code 46. Once in maintenance mode press 8,0 to enter equipment data log. Press the black start key until the machine displays "Purge". Press 2,7,8,3 in this order to reset purge counter to 0. Press black start key until the display says "Flushing". Press 2,7,8,3 in this order to reset flushing counter to 0. Press stop key to exit the Equipment Data Log. Press 9,9 to exit maintenance mode

Inkworks
866-381-0541

Posted on Dec 05, 2008

  • hau7605 Apr 01, 2011

    Thank you Inkworks,
    It worked 100% for me , reset purge is 2783 it wasn't 2873 as someone said.
    Thks again.

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Thie procedure worked very well for me. Thank you. I printed out your solution (now that the printer is working again) so I have it handy the next time it happens.

Where can I get information on accessing and cleaning the absorber box?

I have been using 'G&G ECO-SAVER' cartridges purchased from Sam's Club, and suspect they may be contributing to the problem, but I have many left so will continue using them up. Hope I don't destroy the printer.

Posted on May 02, 2009

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AWESOME!! THANK YOU SO MUCH - WORKED FOR ME TOO!!!!

Posted on Mar 04, 2009

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This worked, thank you!

Posted on Feb 26, 2009

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1 Answer

It says "unable to clean"


Machine Error 46 - Purged Ink Box Full MFC620CN/420CN/410CN/210C and FAX2440C

The machine counts all purge (cleaning) operations in order to prevent the internal ink absorber box from overflowing with purged ink. An "initial purge", for example, advances the purge counter by 187 + 420 = 607. When the purge counter approaches 6400, an internal "Machine Error 46" is generated. Further purge operations are prohibited, and therefore the printer becomes unuseable.

When an internal Machine Error 46 is generated, the user will see an "Unable to Clean" external message and will be unable to use the printer. The "Unable to Clean" external message can relate to many different internal error codes however.

The user can establish the internal Machine Error Code as follows: pull the mains cable out of the machine (power off), hold down the Menu/Set key, re-insert the mains cable into the machine (power on). The internal Machine Error Code will be displayed.

If there is a Machine Error 46, it is necessary to dismantle the printer, replace the ink absorber box (or possibly break the ink absorber box open and clean its absorbent sponges under a tap), re-assemble the printer and reset the purge counter to zero.


Resetting purge counter MFC620CN/420CN/410CN/210C and FAX2440C

1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the "up arrow" key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

Dec 20, 2010 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

I am facing the problem of clean unable 46 and clean unable Af please give me solution


The error message "Clean Unable 46" is an indication that the machines ink absorbers are full or almost full. The ink absorbers hold liquid and dried ink after it has been purged from the print head. These absorbers can control enough ink for the expected life of the machine.

There is a possibility that this message may have occurred in error. Upgrading the firmware of the Brother machine may resolve the issue. Follow the procedure below to determine if a firmware update is required:
-if the display screen is displaying an error message, press the STOP/EXIT key to change the LCD to the main screen.
-press the # and * key at the same time. The first 2 characters on the top row will determine the ROM version.

If the ROM version is OE or greater (example: OF, OG, OH, etc), the firmware does NOT need to be upgraded. If the ROM version is OA, OB, OC or OD, follow the procedure on this link to upgrade the firmware.

If the message "Clean Unable 46" continues to appear on the display the Brother machine after completing the firmware upgrade and your machine is within warranty (even if it's not under warranty you have to do the same thing), you have to take it to a Brother Authorized Service Center. http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002600/000059/faq002659_000.html?reg=us&c=us&lang=en&prod=mfc290c_all&Cat=11

Dec 17, 2010 | Brother MFC-290C Printer

1 Answer

Unable to clean


Hi you can try
This works with most Brother printers

Procedure how to reset the error 46 error (unable to clean). This can be done on every Brother inkjet machine with a numeric keypad.

- Machine off
- Switch on the machine while holding down the “menu” button until all the leds are flashing on/off. Now you are in “maintenance” mode.
- press 80
- press the “mono start” button several times until you see “purge: xxxx”
- press “2783” in order to reset the purge counter. You will see: “purge:0000”
- press “99” to exit the maintenance mode

Now you are able to print again, but actually your ink absorber box is now full with ink. Ink flooding can happen if you don’t replace this ink box


Also can try.

Reset code.
Press menu then*2864 within 2 seconds (maint should be on the display and all the lights should be flashing, if not try again) press 80
then keep pressing black/mono start button until screen displays ‘purge count’
press 2783 to reset purge count
press stop/exit key
press 99
machine should return to normal



Mar 30, 2010 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Brother MFC-5840CN Will not print and message say's, "Unable to clean. See chapter in user guide". I don't see anything that can fix this problem. I have been successful in the past with turning it off and...


Inside the machine is a large plastic box packed with felt pads. The machine cleans its printheads by squirting ink through all the nozzles to blast them clear, then pumps that used ink into the Ink Absorber Box. When it calculates the the box is getting full, it puts up the message you reported. The box (Brother part number LF4818001) is a fairly cheap part, but getting to it is kind of complicated. Instructions for the nearly-identical model 5440 are here. Two other options worth considering are finding a local servicer on brother's website, or replacing the machine.

Feb 08, 2010 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

MY MFC 5840CN ERROR MESSAGE READS "UNABLE TO CLEAN" DOES NOT APPEAR TO HAVE ANYTHING JAMMED OR STUCK INSIDE. WHAT DO I DO?


That error means the ink absorber box is full, no more room for waste ink. There are instructions on this site to reset, but best to have the box replaced at a shop and reset. The whole job about $80.00

Oct 12, 2009 | Brother DCP 115C All-In-One InkJet Printer

2 Answers

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The ink absorber box and the flushing case will need to be replaced. Then the purge counter and the flushing counter will need to be reset to 0.

Aug 03, 2009 | Brother MFC-5840CN All-In-One InkJet...

3 Answers

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If you actually changed the flushing box, you should know how to go to the maintenance mode and reset the waste ink counter. Info. that is only available to Brother techs.

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1 Answer

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Your Ink Absorber box is full. The machine cleans its print nozzles by blasting them out with ink; it collects that waste ink and pumps it into a plastic box filled with thick, felt pads. After a certain number of cleaning operations, it decides it's not safe to squirt more ink into the box and gives this Error 46. Replacing the ink absorber box and flushing box and resetting the purge counter is fairly complex. Maybe someone has instructions all typed out, but your best bet is probably to take it to a Brother tech.

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