Question about Microsoft Xbox 360 Console

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Disc scratching from xbox 360

My sons' xbox 360 60gb is 3 wks old and has already rendered 2 fifa '09 discs unuseable. Game, the shop i bought it from will not refund the discs as they believe it to be our fault. what do we do now?

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  • Anonymous Dec 05, 2008

    I have the same problem. I called the company and they can repair or repalce the console for $99.00 because my warranty ran out.

  • Anonymous Dec 05, 2008

    Same problem here...went through Prince of Persia, Rainbow Six Vegas: 2, Halo 3, and Fable 2. I even tried removing the scratches but only Fable 2 was successful. And the variety of games shows it's not just one company so...looks like we're stuck to a $95 repair fee and weeks of waiting.

  • cshearman Dec 06, 2008

    1st disc was scratched without any movement of the console. The 2nd was scratched after the slightest of touches to the console. I will contact the xbox support team again to check that we can get a repair without being charged as we are well within our warranty. Thanks for help

  • andrew mcwhorter Apr 08, 2009

    i have two of the biggest scratches on the disc

  • andrew mcwhorter Apr 08, 2009

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2 Answers

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A common problem that XBOX owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc, also known as “ring of death marks”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is usually required to repair any scratches or laser burn on discs. XBOX laser burn discs can be fixed!!!

For further help on XBOX & XBOX 360 disc repairs, visit:

www.discREPAIR.ie Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the “More Info” & “FAQ” Sections for further details on game disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. Check your garauntee and contact Microsoft for assessment and guidelines.

Hope this Helps!!!

Posted on Aug 26, 2010

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Was the console tipped or move while game was in dvd rom? if so this is do to the laser assembly on hitachi dvd rom device. if console just started eatting disk for no reason check on the warranty and get drive replaced. as for the CD if scratchs didn't pit the lacquer coating to extremely bad you should be able to buff them out.

Posted on Dec 06, 2008

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1 Answer

Fifa 13 says unreadable and all other games work


sounds like the fifa 13 is scratchd 1 go to bathroom 2 use soap 3 dry the disc 4 insert disc into the drive and restart the console 6 if this dosent work call xbox they will give support

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Ihave just boughtthe FIFA 10 game for my 8 year old son before Xmas.We were away on holiday for 2 weeks over xmas and my son did not use the xbox at all until this week.When he put the game in the Xbox it...


If it is suspicious I would take it back to the store and have them show you any open xbox game they have, or if you have an xbox game take it out and compare the two. All xbox games should look the same. If it does not, I would recommend taking both to the store and demanding an explanation. When you bought the game was it opened or wrap sealed?

Good Luck!

Jesse

Jan 06, 2010 | Microsoft Xbox Console

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My xbox 360 won't play my Fifa 09 game. I accidentally moved my xbox while the game was running and i heard the disc rattle. Didn't notice anything weird cause i stopped playing at that time. I go to play...


When you accidently moved your Xbox while the game was running, it probably put a scratch on your FIFA 09 disc.

You can try to fix it by using a cd /dvd scratch repair kit. You can find them at just about any store that sells cd or dvds.

I had a disc that wouldn't play and used one of the repair kits on it because I had nothing to lose. As I was applying the solution to the disc, I thought.... this is a complete waste of time.

When I wiped the solution off and put the disc in my Xbox, I had no expectations that the game would work. Well... I was wrong, the disc actually worked.

There's no guarantee the repair kit will work in your particular case but, you're in the same boat I was in... You've got nothing to lose by trying.

The only other option is to buy a new disc.

Sep 13, 2009 | Microsoft Xbox 360 Console

1 Answer

X-box 360 screen says " to play this disc put in xbox 360 console"


That might be something related to your Xbox 360 console itself or the disc you are trying to play on, so first have a look on the Xbox 360 game disc itself and check whether there is any kind of scratches or flaws on it.

If you find a scratch or a flaw on the disc that seems to be the reason and just to check it you can put any other game in your Xbox 360 console and try it once more, if the other game is working fine that definitely assures that it's a fault with the game disc & check on the scratched discs page on our web site for more information about the reason for this issue to occur.

In case there is no scratch or a flaw on the game disc try the following steps:
1- With no discs in the disc tray, go to the System section on the dashboard.
2- Select Console Settings.
3- Select Start Up.
4- Make sure it is set to Disc not dashboard.
If it is set to dashboard, select Disc and try the game again. It should work.
If is already set to disc or you tried setting it to Disc and still not working try the following steps:
1. Just clean the disc & put it back in your Xbox 360 console and see whether it's going to work again or not.
2. If it's still not working try also another discs to know whether it's an issue with the actual Xbox 360 console then or not.
3. If the other discs work fine you can try it then without the hard drive because it might also be something related to the hard drive.
4. If it is still not working so this game disc would be for sure faulty and you have the right to exchange it from the retailer you bought it from as it's not scratched.

In all cases if other game discs are giving you the same error message "To play this disc, put it in an Xbox 360 console" you need then to contact Xbox 360 customer support to send your console to get repaired or exchanged.

Aug 29, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 needs repaired


go to http://www.scratched-disc-repair.com/ this will fix any disc u need fixing and cosoles can be fixed at a very low price. i used this when i moved my xbozx whilst playing fifa 09 and they reapired the disc for just £3.95 when it had a massive scratch in it, on the website have a look around and you will find hat you need.  thsnks Alex

May 13, 2009 | Microsoft Xbox 360 Arcade

1 Answer

Destroyed Game


It sounds like the console's reader scratched your disc. This can occur when moving the console while it is on, the disc can slip off and get heavily scratched.

I would try grabbing a blank (unimportant) cd or disc and place it in the disc tray, then turning on the console to see if the console is scratching the disc.

Also, be sure to have the console FLAT on the ground, NOT vertical. This can greatly decrease any chance of the console scratching your discs.

I personally have had my XBOX wreck 3 different game's now due to just tapping or nudging the console. I took my wrecked games to a local used game shop like GameStop where they will take the disc from you and allow a discounted price (usually around $10) for a replacement used game.

There is not much you can do about the wrecked disc. You can attempt to have the disc resurfaced (local video rental shops can do this). Microsoft does have a disc replacement program however it takes weeks to have the game returned, and they only allow certain games to be replaced. More information on that can be found here:
http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx

Hope this helps!

Dec 13, 2008 | Microsoft Xbox 360 Console

2 Answers

On fifa 09 after the game it freezes at the point were it asks you questions about a club


You might need a new disc all together, the one you have may have just a couple of scratches. (same thing happened to me!) all i simply did was buy a new disc (fifa) and it started working again. Hope this helps DIGMAN

Nov 30, 2008 | Microsoft Xbox 360 Console

6 Answers

Cant play two players on fifa 09


Freezing playing offline two players or even one player.

First I thought the problem was related to the fifa09 DVD, and therefore I got a new one. That didn’t help. Then I got at new PSP3, and it didn’t make a difference. However, I found the solution:

Unfortunately I did two things at the same, so it’s not possible to say, what made the difference.

1. Dot not choose your local language (in my case Danish), but chose English (the next time you start fifa09 it can run with your local language)

2. Delete your saved data concerning fifa09

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