Question about Microsoft Xbox 360 Console

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Disc scratching from xbox 360

My sons' xbox 360 60gb is 3 wks old and has already rendered 2 fifa '09 discs unuseable. Game, the shop i bought it from will not refund the discs as they believe it to be our fault. what do we do now?

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  • Anonymous Dec 05, 2008

    I have the same problem. I called the company and they can repair or repalce the console for $99.00 because my warranty ran out.

  • Anonymous Dec 05, 2008

    Same problem here...went through Prince of Persia, Rainbow Six Vegas: 2, Halo 3, and Fable 2. I even tried removing the scratches but only Fable 2 was successful. And the variety of games shows it's not just one company so...looks like we're stuck to a $95 repair fee and weeks of waiting.

  • cshearman Dec 06, 2008

    1st disc was scratched without any movement of the console. The 2nd was scratched after the slightest of touches to the console. I will contact the xbox support team again to check that we can get a repair without being charged as we are well within our warranty. Thanks for help

  • andrew mcwhorter Apr 08, 2009

    i have two of the biggest scratches on the disc

  • andrew mcwhorter Apr 08, 2009

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A common problem that XBOX owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc, also known as “ring of death marks”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is usually required to repair any scratches or laser burn on discs. XBOX laser burn discs can be fixed!!!

For further help on XBOX & XBOX 360 disc repairs, visit:

www.discREPAIR.ie Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the “More Info” & “FAQ” Sections for further details on game disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. Check your garauntee and contact Microsoft for assessment and guidelines.

Hope this Helps!!!

Posted on Aug 26, 2010

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Was the console tipped or move while game was in dvd rom? if so this is do to the laser assembly on hitachi dvd rom device. if console just started eatting disk for no reason check on the warranty and get drive replaced. as for the CD if scratchs didn't pit the lacquer coating to extremely bad you should be able to buff them out.

Posted on Dec 06, 2008

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1 Answer

Fifa 13 says unreadable and all other games work


sounds like the fifa 13 is scratchd 1 go to bathroom 2 use soap 3 dry the disc 4 insert disc into the drive and restart the console 6 if this dosent work call xbox they will give support

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may be your files are corrupted..plz contact the shop where you have bought the dvd...

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Fifa 10 will not play in my x box 360


Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on a discs, will render the game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error”.
Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but professional disc repair services is normally rerquired to restore disc laser burn damage back to "As Good As New Condition".

For further help on Xbox & Xbox 360 scratched or laser burn disc repairs or to get discs professionally repaired, visit:

www.discREPAIR.ie

You can send your discs off to this Disc Repair Service and the discs shall be sent back as good as new.


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My xbox 360 won't play my Fifa 09 game. I accidentally moved my xbox while the game was running and i heard the disc rattle. Didn't notice anything weird cause i stopped playing at that time. I go to play...


When you accidently moved your Xbox while the game was running, it probably put a scratch on your FIFA 09 disc.

You can try to fix it by using a cd /dvd scratch repair kit. You can find them at just about any store that sells cd or dvds.

I had a disc that wouldn't play and used one of the repair kits on it because I had nothing to lose. As I was applying the solution to the disc, I thought.... this is a complete waste of time.

When I wiped the solution off and put the disc in my Xbox, I had no expectations that the game would work. Well... I was wrong, the disc actually worked.

There's no guarantee the repair kit will work in your particular case but, you're in the same boat I was in... You've got nothing to lose by trying.

The only other option is to buy a new disc.

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go to http://www.scratched-disc-repair.com/ this will fix any disc u need fixing and cosoles can be fixed at a very low price. i used this when i moved my xbozx whilst playing fifa 09 and they reapired the disc for just £3.95 when it had a massive scratch in it, on the website have a look around and you will find hat you need.  thsnks Alex

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The Fifi game is is not a X - BOX 360 game.
must be a X -BOX live or original.

Apr 09, 2009 | Video Game Consoles & Games

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It sounds like the console's reader scratched your disc. This can occur when moving the console while it is on, the disc can slip off and get heavily scratched.

I would try grabbing a blank (unimportant) cd or disc and place it in the disc tray, then turning on the console to see if the console is scratching the disc.

Also, be sure to have the console FLAT on the ground, NOT vertical. This can greatly decrease any chance of the console scratching your discs.

I personally have had my XBOX wreck 3 different game's now due to just tapping or nudging the console. I took my wrecked games to a local used game shop like GameStop where they will take the disc from you and allow a discounted price (usually around $10) for a replacement used game.

There is not much you can do about the wrecked disc. You can attempt to have the disc resurfaced (local video rental shops can do this). Microsoft does have a disc replacement program however it takes weeks to have the game returned, and they only allow certain games to be replaced. More information on that can be found here:
http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx

Hope this helps!

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You might need a new disc all together, the one you have may have just a couple of scratches. (same thing happened to me!) all i simply did was buy a new disc (fifa) and it started working again. Hope this helps DIGMAN

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