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Sierra Wireless Compass 597

Ok so here is my basic problem. I bought a sierra wireless compass 597 to try out to see if I would like it over my cable connection. I totally hate it but when I unplug the card and hook my cable back up, it connects to the network but I cannot access anything on the internet. I have a feeling the sierra compass is blocking my cable modem from connecting me or something. I tried uninstalling the sprint smartview program but I still have no solution. I assume I would totally have to uninstall all the drivers but there were so many and I don't know how to go about doing it. Any help PLEASE

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Usually when you have a network connection but cannot access the internet there is an IP issue. Here are some things to try:

  • If you haven't already done so, restart your computer
  • In Network connections - delete the Sprint connection under Dial Up Connections & restart pc
  • Right click on Local Area Connection and click properties - click TCP/IP and click properties - make sure Obtain an IP Address Automatically is selected
  • If your cable modem came with an installation CD - try reinstalling
Hopefully one of these will get you back on the Internet.

Posted on Dec 05, 2008

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