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sir if your camcorder is new then it has a warranty. we should send it first for their service because they have a spare parts for replacement and info. if your going to fix it by yourself then the warranty of that will be void. by the way the place for the service center for camcorder samsung in the philippines is in makati i think. i got a problem with my samsung just like your model and they told me that it is located at makati. hope that helps!