Loaded new Black and color cartridges, says Black is missing. How do I fix this, I've rebooted the printer and taken it out twice.
SOURCE: Dell 962
Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!
SOURCE: dell photo 924 ink cartridge problems
Hi ,
if you are getting the msg color cartridge missing , maku sure that it is compatible with your printer , on the cartridges you will get the part no M4646/J5566 , look for those part no's and if it is giving the error msg on the LCD display of the printer , try using the old cartridge ...try the following steps
1) put the old cartridge in and then unplug the power adapter (Black box ) from the printer.
2) wait for 30 seconds and put back the power adapter and turn on the printer, and look for the msg on the printer display. if it gives the same error msg with the old as well as the new color cartridge then its an issue with the printer , and if it does not gives the error msg with the older one then its an issue with the cartridge and if you have purchase the cartridge from dell online/phone then call them back give the order no of the cartridge that u have purchased and they will replace it.
good luck..
SOURCE: Dell 924 printer problem with black cartridge
the printers are set to do this so you will buy there own brand but there is a way to reset the printer so it will work, I"m not exactly sure how, I'm trying to find that out myself. if you ask at the place that refills your cartridges they might be able to tell you
Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.
You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.
It just might require both to be filled, before it will print for you.
See what Dell says.
Good luck.
-a.
SOURCE: Dell 926 won't recognize new color cartridge
Try this...shut down the printer. Insert new cartridge, let the printer cycle out with new cartridge. then reboot the computer. This should solve the problem. The cache in the printer will not cycle out. It wants to see the printer as a new entity
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