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When you update firmware part of the process creates two folders on usbstick CH Data Backup and Code Backup if you dont have these reflash tocreate these on usb stick
How to use
Have memory stickattached to starview 4 press menu go down to USB go into CH Data Backupfolder now press red button will ask do you want to create chan databackup name file whatever you want hit ok it will then create you abackup.bin Now remove usb stick from starview and connect to pc openSV4CE click file and open your backup.bin you can now use this app todelete, arrange, lock and move channels to any order you wish have aplay arround quite straight forward to use.
hi claire this always works for me go back to factory settings in the menu press ok on factory settings this will wipe all channels . then it will give you an option to scan again , make sure you on the right provider [ e.g tw,ntl and so on ] then scan . once scan is complete save doing this will switch the key emu off make sure u switch it back on then hay presto thay should all be back thanks ANDYBOSSSHOT.........