Question about Kodak EasyShare EX1011 Digital Picture Frame

1 Answer

Kodak EasyShare software won't connect to digital photo frame

I have a new Kodak W1020 wireless photo frame which comes with Kodak EasyShare Digital Display Software.  The main function is "media sharing" which allows you to control the frame and what it displays from the PC.
The frame associates with my wireless network and can connect to Internet.  But, when it attempts to "scan" for local PCs it does not see any.  Also when the PC software attempts to "scan" for wireless frames it does not see any.
There is a troubleshooter in the Kodak software which checks firewall settings and it reports that there is no firewall issue.  Also I temporarily turned off my Norton personal firewall just-in-case; no help.
Network-wise, the PC is connected directly to a NetGear WiFi Range Extender which also serves the photo frame.  So they are in the same subnet as each other.  The NetGear doesn't have firewall functionality and anyway it's only bridging.
I can't find any advanced options in the software e.g. to manually tell it the IP address of the photo frame.  Anyone know this information?
I tried Kodak "live chat" and the tech got as far as "your WiFi router is not on my supported list" and then ran off the end of his world.  Extremely unlikely this is a network issue, since (as noted above) the NetGear is only bridging here and the frame is definitely associated.  But I suppose stranger things have happened.
imho it's much more likely some kind of conflict between the Kodak software and something else on the system.  
Anyone had any experience with this and have any suggestions what to try?

Posted by on

  • 5 more comments 
  • Anonymous Dec 18, 2008

    My message the same, "Can not get IP address from router". I manually entered WEP key to get that far. Couldn't get anything by attempting to load my flash drive into the Digital Frame.

  • sgreene602 Dec 20, 2008

    That's a great suggestion - my network does use WPA!  I wish I could try it - after the Kodak chat technician was rude I ended up returning the product, so unfortunately I'll never know.  Thanks.

  • 2tor
    2tor Jan 01, 2009

    ex811 does not appear to like wep....I have to leave the router open! Kodak support sucks big time!! Support guy I had blamed it on the router and Microsoft and provided no support what so ever.....except of course willing to dial Microsoft for me! Thanks a ton Kodak

  • zozor8052 Jan 05, 2009

    I have the same problem. My W1020 picture frame can connect to the internet with WiFi no problem via my DLINK DSL-G604T router. I can also connect to the frame via my PC browser. I installed the latest Easyshare digital display software but it cannot discover any Kodak devices on the network. I disabled firewalls, the wireless troubleshooter says OK for step 1, then in step 2 says no devices found. I also disabled the Windows XP firewall, still no help. From the frame I see no devices discovered during a scan. I am using the latest firmware. I have no filtering or firewall on the router. Is it something in XP ? How can I tell the Easyshare software on the PC the IP address of the frame ? What software does the software use to scan the network ? Is it a Windows share ? Thanks for all info.

    Marvin

  • rodneyr1 Feb 08, 2009

    I have a similar issue with W1020 and connecting to the digital display software -- the software is a POS. The picture frame is on my network and can see all of my other computers and NAS device. However, the supplied digital display software can't find the picture frame. The wireless troubleshooting is no help and only says it can't find the picture frame. I am using WEP security.

    I totally agree Kodak support is worthless.

  • rockhill648 Feb 15, 2009

    I have the same problem. My wireless device is listed in the settings, but when I go to scan for devices, the Frame is unable to find it. I get that same message, "Check firewall settings." This is an unbelievably frustrating device! The support is useless.

  • marmite125g Mar 17, 2009

    In my case the W1020 connects wirelessly (WEP), sees computers, and will play either from a PC or from the internet (Kodakgallery, Webshots, etc). No problems at all EXCEPT it ALWAYS drops the wireless connection after exactly 25 minutes. After protracted troubleshooting and correspondence with Kodak support, they gave me return authorization for repair. It just came back with no fault found and the advice to check my wireless network. As if I haven't been doing that since Christmas. All my other wireless devices work fine and I even took the frame to my daughter's house where it did exactly the same thing on her wireless network. ebes' idea about WEP keys is interesting.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had some problems with wireless connectivity with the Ex1011. It turned out to be the connection was breaking when I used WPA security. When I went to WEP it worked fine. My suspicion is that the router was changing the Key over time and the frame wasn't following it. So it would work for a while then stop. But also had trouble even seeing it at times. Anyway, worth a shot. You might try turning off security on the router altogether to see if it makes a difference. Good luck.

Posted on Dec 20, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Kodak easyshare w1020. I lost my activation code


EasyShare software may no longer be activated. Since Kodak declared bankruptcy, they have taken the the activation server off line. You will need to find another image editing software package.
Sorry about the bad news,
Bax

Nov 11, 2013 | Kodak EasyShare

1 Answer

Kodak easyshare w1020 activation code


EasyShare software may no longer be activated. Since Kodak declared bankruptcy, they have taken the the activation server off line. You will need to find another image editing software package.

Sorry about the bad news,
Bax

Nov 11, 2013 | Kodak EasyShare

1 Answer

Unit: Kodak EasyShare LS420 digital camera Problem: can't transfer photos to my new laptop because it has no cd-rom drive. The software of my camera came in CD's, which I can't use in my new laptop. What...


You can download Kodak EasyShare from
http://support.en.kodak.com/app/answers/detail/a_id/36670/selected/true

You might want to consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program, such as Picasa ( http://picasa.google.com ).

Apr 15, 2011 | Kodak EasyShare LS420 Digital Camera

1 Answer

I have a kodak easy share photo frame and don't know how to transfer pictures from my computer to my photo frame


Make sure you have installed the Kodak digital display Software then you can just drag and drop the pic to your pc or vice versa

Dec 24, 2009 | Kodak EasyShare 8" LCD Wi-Fi Digital Photo...

1 Answer

Kodak EasyShare W820 - Wireless network problems


This is supported by your provider not KODAK.
Pls. contact your internet provider

Sep 18, 2009 | Kodak Cameras

1 Answer

Downloaded Kodak easyshare 8 and now the easyshare software will not open.


Follow the steps bellow to resolve this issue:

1) right click on the kodak icon on your desktop

2) left click on properties then click on the compatibility tab

3) uncheck all the boxes the hit apply then ok the keep the changes

4) also try checking if the program was just minimized on your taskbar

Aug 16, 2009 | Kodak EasyShare 8" LCD Wi-Fi Digital Photo...

1 Answer

Pictures don't fill screen on Kodak M820 Digital picture frame


Because a digital photo frame's display ratio doesn't always match the original picture ratio, some pictures cannot be displayed in a satisfactory manner. For example they may be rendered too small, with black borders, or they may be automatically zoomed-in and randomly cropped.

With a computer, this issue can be resolved by using generic photo editing software like Adobe Photoshop, or specialized software like DPF Manager, Digital Frame Master or FrameSize, to properly crop the pictures before transferring them to the digital frame. Without a computer, there is no other option but manually deleting incompatible pictures by using frame's built-in functions.

Also, check the settings and try the "Fit to Screen" but, with some models the width of each landscape image is stretched to achieve an aspect ratio of 16:9, which results in noticeable distortion.

Jul 31, 2009 | Kodak EasyShare 8" LCD Wi-Fi Digital Photo...

1 Answer

Kodak Easyshare 10" Frame - Photos won't save to frame


If you are not able to find your connecting cable. and i am assuming your need is to transfer the data to comp. Well what you can do is you can take out the memory card and fix it into the card reader (you will get a card reader vey cheap anywhere.). and connect it to your comp. Now your card will work as a flash drive and you can transfer data easily then... Hope this helps you out.. :)

Feb 20, 2009 | Kodak EasyShare EX1011 Digital Picture...

1 Answer

Can't transfer photos from computer to digital frame


Copying pictures from EasyShare software:

1. Install EasyShare software (free download at www.kodak.com/go/sw)

2. Connect the USB cable.

3. On your computer, open EasyShare software. Select the pictures in My Collection and drag them into the Picture tray.

4. In the menu bar, select File and then Copy to the Kodak Drive letter.

The picture frame appears as removable drives—one drive for each connected picture source in the frame, in this order: internal memory, memory cards, and USB devices.

5. Select the frame source to which you are copying.

6. Select Best for Digital Picture Frame to reduce the resolution of the pictures you are copying. Full resolution is unnecessary and quickly fills up the frame's memory.

7. Click Copy. Pictures are copied to your frame.

8. Unplug the USB cable and on the frame check the pictures that were just copied.

Jan 17, 2009 | Kodak EasyShare M853 Digital Camera

1 Answer

Transferring photos from computer to picture frame


3 Doing more with your frame
Copying between your frame and computer Copy pictures, videos, and music via the included USB cable. For wireless copying (EX models only), see Picture transfer software—copying wirelessly.
Connecting to your computer autourg00722003id1479308.jpg Copying pictures to/from your computer Copy pictures, videos, and music between your frame and computer, using your computer's normal file copying tools. See info.jpg for applicable file formats.
spacer.gif spacer.gif spacer.gif spacer.gif 1. Connect the USB cable from the frame to your computer (Connecting to your computer).


autourg00722003id1967406.jpg 2. On your computer, open My Computer or Windows Explorer.

The picture frame appears as removable drives—one drive for each connected picture source in the frame, in this order: internal memory, memory cards, USB devices.

3. Navigate to the pictures you want to copy. Then drag and drop them to the new location.

4. Unplug the USB cable to view your copied pictures.

See your computer documentation for more information on copying files.
Copying pictures from EasyShare software It's easy to copy pictures/videos from My Collection to your frame.
  1. Install EasyShare software from the CD included with your frame (Installing the software).
  2. Connect the USB cable (Connecting to your computer).
  3. On your computer, open EasyShare software. Select the pictures in My Collection and drag them into the Picture tray.
  4. In the menu bar, select File ® Copy to.
    The picture frame appears as removable drives—one drive for each connected picture source in the frame, in this order: internal memory, memory cards, USB devices.

  5. Select the frame source to which you are copying.
  6. Select Best For Digital Picture Frame to reduce the resolution of the pictures you are copying. Full resolution is unnecessary and quickly fills up the frame's memory.
  7. Click Copy. Pictures are copied to your frame.
  8. Unplug the USB cable and press autourg00722003id1974433.jpg to navigate to your copied pictures.

Dec 16, 2008 | Kodak EasyShare EX1011 Digital Picture...

Not finding what you are looking for?
Kodak EasyShare EX1011 Digital Picture Frame Logo

1,963 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kodak Photography Experts

kakima

Level 3 Expert

102366 Answers

Bill Eager

Level 3 Expert

429 Answers

micky dee

Level 3 Expert

2644 Answers

Are you a Kodak Photography Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...