Question about Wacom Bamboo Fun 8.5" x 5.3" USB Tablet with Cordless Pen and Mouse - Black

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Unable to access progamme

Initially working well. After installing printer to scan a picture I opened Bamboo and an "open book" window appeared instead of the ususal window- open recent /new etc.
Tried fixing using Vista- no go. Tried reinstalling prog. No go. Computer is a month old with new Vista software. Can you help please?

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Try to look also if your device is compatible with vista. try it on another computer and see if still the same problem occur.

thank you for using fixya
CHARCOIS

Posted on Dec 05, 2008

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Hi,

welcome to Fixya,

is your PC. have already install an anti virus software to protect. 2 months ago.there's a virus that name Picture.exe that really powerful virus. and if your anti virus is not updated, it will malfunction some of your drivers the affected one is the printer.

updated and upgraded anti virus can help and even the free updated anti virus can help also.

thank you for using Fixya.

Posted on Dec 05, 2008

  • Alver Clamonte
    Alver Clamonte Dec 05, 2008

    and also program conflict is also matter. with 32bit OS rand 64bit program,

    we do some test of your system drivers,

    right click your my computer at the start menu.

    and then click properties and look for device manager and click it.

    at the device manager you a yellow question mark in some of the drivers right or double click

    and click update. if the driver ask confirmation of add or replace it. first try to add, and after the updates restart your PC. and then check if is ok.

    but if still not working, by this time, do again the first step and replace your drivers. after installaltion restart your pc. and then check if is ok.

    if not again, uninstall your drivers for your wacom and try to auto detect your wacom Bamboo. just follow the installation wizard for your pc system can update direct to internet.

    please take your time at fixya, and you rate us in accordingly. thank you again for using fixya.


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