Question about JVC GR-SXM920 Camcorder

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JVC Error Code 02 Safeguard Mode

I have a GR-SXM920 that is out of warranty. The camcorder has a tape in it. Every time you turn it on, the camera will display an E02 error code--unit in safeguard mode. The camera would not eject the tape, nor play or record. I removed the door housing and confirmed there is a tape in there. Then removed both batteries for an hour. Unit still does not reset. It seems it is some kind of dead EJECT motor mechanism. Just guessing...what are my options, I got a quote from JVC at $250 just to look at it! Thanks!

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  • Anonymous Dec 13, 2007

    Yes same problem. please help.

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Brendon, The supply side tape guide can jump out of its track and cause the mechanism to lock up. The load motor is trying to load the tape but cannot, so the load motor driver "times out" and displays the E02 error you're seeing. If you can get to it, try reseating the guide into its track, be careful not to scratch or touch the drum assy located right near the guide track. Good Luck, I hope you can resolve the problem. Joe Weibel customelectronics.org

Posted on Feb 25, 2007

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I had the same problem, this is how I finally (after 6 months) got it fixed for free. I held the start/stop button in, opened the tape thingy and slid the
button to "rec" and IT WORKED. Hope this works for you too. please let
me know if it does!! Yahoo, six months of it sitting there and finaly
got it back! if this works, send me a quarter ;)

David firekick

Posted on Oct 10, 2010

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"JVC notes that you are also given a malfunction code when the unit is placed into safeguard. If it displays code 01, 02, or 06 you should remove
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