Question about Canon Pixma MP500 All-In-One InkJet Printer
All of a sudden my canon pixma 500 displayed a message that the pink "ink tank can not be recognized". I tried to change out the tank but the message is still there. Both tanks were full. What can I do? Thanks
Carefully remove the tanks from the print head cartridge. use a q-tip lightly soaked in isopropyl alcohol, or use a q-tip paired with an alcohol prep pad from a first aid kit.
gently rub the rubber seating areas for each tank, removing the dried ink from the rubber seat. swab the soaked q-tip, or use the q-tip to gently press the alcohol prep pad into the rubber stopper. use a different spot on the q-tip or pad for each one.
check the print head for ink stains on the black plastic, clean those as well.
Use canned air to dry the stoppers, replace the tanks, and check status. Print a test page and check results.
If you do not print many items, you can avoid the situation by printing a test page every once in a while to keep the contacts clear. Also, run the program to clean the print heads occasionally, and always turn the printer power off at the printer (that seats the tanks down on the stopper, helping to prevent the contact getting plugged by dry ink.
Posted on Apr 07, 2008
When you refill the tanks yourself- it will always say tank is empty. Just ignore it and check often manually.
Posted on Apr 24, 2007
I had the same problem with my black tank on an MP500. I changed the tank and the problem went away. In my situation the problem showed up after using half of the ink. I will send this tank back to Canon since it does not appear to be a printer problem. The instructions say to be careful not to touch the electrical contacts on the small circuit board when opening the tank packaging. There appears to be a chip on the back side of the circuit board, maybe touching the contacts can kill the chip?
Posted on Apr 07, 2007
Canon online help says to remove the tank and make sure the orange tape has been properly removed, leaving an "L" shape and a notch just above the number 8 on the edge of the tank. Check yours, but mine was fine and is still not recognized. My model is IP4200.
Posted on Mar 03, 2007
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